Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Online Casinos in general: Inside Online Casinos - Your questions, my answers (ex-casino operator faces your questions)

Topic created on 19th Jun. 2023 | Page: 1 of 9 | Answers: 129 | Views: 14,359
nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:26 pm CEST#1
9 Likes
hello dear gamblejoer,

i've been an active reader here for many years but i've mostly not been involved in the discussions in the forum. i've been working in the igaming field for at least 15 years (affiliation, marketing, operation) and in the best years i've been able to accompany some Online Casinos from day one. in the end, my path also led me to launch my own online casino (whitelabel casino) and to run several brands independently with my partners in the following years. in the meantime, i have left the gaming scene and also turned my back on malta a year ago.

after consulting with julian i would like to share my knowledge and answer your questions about the operational side, the daily business of an online casino. since i myself am - as mentioned before - not in this business anymore for more than a year i should be objective and open minded enough to answer questions neutrally. i also follow the legal field for many years, i know about the "grey areas" in the business at that time and would like to offer some added value to the forum and especially to the members here.

i am already looking forward to answering your questions

This post has been translated automatically

frapi07
Expert

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:32 pm CEST#2
1 Like

Liked this post: Avatar von Lionking Lionking

nova82 wrote on 06/19/2023 at 18:26: hello dear gamblejoer,

i have been an active reader here for many years but i have mostly not been involved in the discussions in the forum. i myself have been working in the igaming field for at least 15 years (affiliation, marketing, operation) and finally in the best years i was allowed to accompany some Online Casinos from day one. in the end, my path also led me to launch my own online casino (whitelabel casino) and to run several brands independently with my partners in the following years. in the meantime, i have left the gaming scene and also turned my back on malta a year ago.

after consulting with julian i would like to share my knowledge and answer your questions about the operational side, the daily business of an online casino. since i myself - as mentioned before - am not in this business anymore for more than a year i should be objective and open minded enough to answer questions neutrally. i also follow the legal field for many years, i know about the "grey areas" in the business at that time and would like to offer some added value to the forum and especially to the members here.

That is really strong. I have a question. Why does Platincasino act so funny? I mean, they give their players 10% Cashback, but insist on a payout after converting it to "real money". Why would a casino insist on the direct payout? Some think that with the cashback the slots run better than with real money.

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:38 pm CEST#3
1 Like

Liked this post: Avatar von DeinVater DeinVater
frapi07 wrote on 19.06.2023 at 18:32:

This is really powerful. I would have a question. Why is Platincasino acting so weird? I mean, they give their players 10% Cashback, but insist on payout after converting to "real money". Why would a casino insist on the direct payout? Some think that with the cashback the slots run better than with real money.

I have already replied to a post about this > https://www.gamblejoe.com/forum/online-casinos/bonus-angebote/dringende-hilfe-348849/#p348867


the fact is that they deliberately use such an approach. hardly anyone reads through the bonus or turnover conditions before accepting a bonus or cashback. i'll give you an example from my own experience. i like to play myself and had received a 100% bonus of up to 250 euros at kosmonaut casino on a weekend. it was just stupid that i didn't read through the conditions beforehand. i knew about the 40-fold turnover, but not that a maximum of only 500 euro can be paid out. unfortunately, this is how it is with many casinos that aim to keep the bonus costs low.

in the case of platincasino, this has been known for a long time. however, one should generally consider whether a cashback bonus makes sense. losing 500 euros and getting 50 euros is not really the real thing.

real money or Bonus money: a casino (i.e. the operator) has no influence on how a slot runs. even if an online casino gives you a bonus, the online casino has to pay a certain amount. if i give you 100 euro bonus credit and you gamble it away, the casino usually has to pay between 5-15% to the manufacturer. with a bonus credit, however, the casino usually receives a discount. ergo - i give you 100 euro for free, you play it, but for me there are still 5-10 euro costs that i have to pay to the game manufacturer.

This post has been translated automatically

gambler67
Experienced

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:42 pm CEST#4
0 Likes

Nobody has liked this post so far
My question about the slots- there is always a feeling when you have won well-that then no matter what games you try on day X it should not be no matter if you play 50 euros or even 2000 - desegen I have there sGefühl that about the IP address or account you could set something- which is of course very very difficult to prove. My question do you know this phenomenon is it nonsense? Also, the versions of the white label casinos are so bad that you might not think that a RTP is at 90 percent. These versions of the games run so much worse than the normal.

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:47 pm CEST#5
0 Likes

Nobody has liked this post so far
gambler67 wrote on 19.06.2023 at 18:42 clock: My question about the slots- there is always a feeling when you have won well-that then no matter what games you try on day X it should not be no matter if you play 50 euros or even 2000 - desegen I have there sGefühl that about the IP address or account you could set something-which is of course very very difficult to prove. My question do you know this phenomenon is it nonsense? Also, the versions of the white label casinos are so bad that you might not think that a RTP is at 90 percent. These versions of the games run so much worse than the normal.

you are not alone with this feeling. but the fact is - neither an online casino nor a provier like pragmatic play or netent use software to influence games. sometimes you have a good run, sometimes not. no matter if you play at a whitelabel or a casino that has an independent license - the RTP is the same. the reason for this is quite simple. the whitelabel casino uses the backend of the operator with the hautplizenz - ergo, the Jackpot contributions are also included. this is one reason why, for example, Betsson has always had jackpot winners over the years, because the pooled jackpots have converged at 15-20 brands. in the end, it is pure luck whether you win or not. we nevermlas had access to - at my time - to the RTPs. that has changed in the meantime. however, the RNG (random number generator) hosted by the Provider is always decisive for whether you win or not.

as a casino you have of course the possibility to track a player by IP - but this tracking does not influence a slot or other real money games as they are always hosted externally. whitelabel casinos are therefore no different from "other" casinos.

this type of tracking is not even possible - if it is a licensed casino (MGA / GGL) - because here the supervisory authorities really test and also like to stand unannounced in front of the door. besides, with such an approach, the game manufacturer would immediately lose the license.

the game manufacturer also has no interest in this. for a simple reason. the games are licensed by the casino. of every euro you lose on a Slot machine, between 5-15% ends up in the provider's pocket. if 100 people play pragmatic play games and lose 100,000 euros, then pragmatic play collects a corresponding percentage share. vice versa: if the players win a total of 100,000 euros, pragmatic receives nothing at all, but the online casino has to pay for your win.

This post has been translated automatically

gambler67
Experienced

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 06:57 pm CEST#6
0 Likes

Nobody has liked this post so far
When you say that there was no access to the RTPs at your time and it has changed in the meantime, does that mean that casinos can already set whether you win or not? Is because the RNG at all Whit Label casinos the same is provided by the provider. For example, I play the game Recatoonz at Lord Lucky, at Leo Vegas and at Slot Magic - they all have identical TRP numbers - does that mean that the same RNG is available everywhere?

Similar questions it certainly also happens to many users that just with free spins it comes an increased payout which one then but with the high wagers (and suddenly no more wins come) are not to create.

3. Question is the stake decisive for wins eg on 20-60 cents gives the device apparently wins on other bet levels 80-1 euro all dead?

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:03 pm CEST#7
0 Likes

Nobody has liked this post so far
gambler67 wrote on 19.06.2023 at 18:57: If you say that there was no access to the RTPs at your time - and it has changed in the meantime means that the casinos can already set whether you win or not? Is because the RNG at all whit label casinos the same is provided by the provider. For example, I play the game Recatoonz at Lord Lucky, at Leo Vegas and at Slot Magic - they all have identical TRP numbers - does that mean that the same RNG is available everywhere?

Similar questions it certainly also happens to many users that just with free spins it comes an increased payout which one then but with the high wagers (and suddenly no more wins come) are not to create.

3. Question is the stake decisive for wins e.g. on 20-60 cents gives the device apparently wins on other bet levels 80-1 euro all dead?

the possibility to change the RTP is only possible since i think a year ago. the MGA had written a new memorandum that allows Online Casinos to change the RTP. unfortunately i don't know exactly what the minimum RTP was but i think it was around 91%. for a white label it depends on which Provider he works with (Softswiss, Together Gaming, GIG). some backends allow the whitelabels to adjust the RTP, as well as in germany. a possibility for a casino to adjust whether you win or not does not exist! no matter whether you play at provider 1, 2 or 3 is the same. ultimately, the RNG decides your win which can not be influenced by the casino.


question 2 free spins and high RTP - that you win more with free spins is just a matter of feeling. primarily because you do not play with your own money and free spins are usually awarded with the minimum bet.

question 3 stake, win levels: similar to question 2. you play with 20 cent 100 rounds and nothing comes. you go to 60 or 80 cent and have after 20 rounds the bonus round at the start. the stake never decides the win, the RTP or the frequency of the bonus rounds. i remember that in the beginning - when we launched our whitelabel - we credited 100 free spins to a player. i think he made 5 euro out of it and in the end he won twice in a row on big bang from netent. he had chosen different bet levels.

This post has been translated automatically

gambler67
Experienced

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:10 pm CEST#8
0 Likes

Nobody has liked this post so far
Super Nova thanks for your replies and thanks again that you participate here in the forum. It would be nice (which is still too bad) if the casinos really had a mondest RTP I think in the game Recatoonz it is 87.5 which is really ridiculous and not animated to play.

Again to my initial question because they are RNG at sister casinos eg LordLucky and Lapalingo the same? and has each casino under the name White Label the same RNG or is that different despite the same RTP numbers - so whether I play at Casino A or B

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:19 pm CEST#9
0 Likes

Nobody has liked this post so far
gambler67 wrote on 19.06.2023 at 19:10 clock: Super Nova thank you for your antwrten and thanks again that you participate here in the forum. It would be nice (which is still too bad) if the casinos would really have a mondest RTP I think in the game Recatoonz it is 87.5 which is really ridiculous and does not encourage to play.

Again to my initial question because they are RNG at sister casinos eg LordLucky and Lapalingo the same? and has each casino under the name White Label the same RNG or is that different despite the same RTP numbers - so whether I play at Casino A or B

on the subject of RTP - usually a casino (if it uses the same plattfrom as the "sister casino" ) has the same RTP. I can not answer you the question in this regard, because as far as I know both lordlucky and lapalingo use the same "own" platform. so I strongly assume that you find the same RTP at both. also the RNG is the same. the RNG is always cross-platform, so lies with the respective Provider and is independent of the casino and whitelabel.


imagine it like this... the RNG is trimmed to 1.000.000 games in which the max win can be reached once. 50.000 of these are played at lordlucky, 50,000 at Lapalingo and 900,000 at other casinos. at which casino you have the max win is the RNG and not the casino.

hope i could answer your question.

This post has been translated automatically

Anonym

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:36 pm CEST#10
0 Likes

Nobody has liked this post so far
"i remember that in the beginning - when we launched our whitelabel - we credited a player with 100 free spins. i think he made 5 euro out of that and ended up with two max wins in a row on netent's big bang. he had chosen different bet levels."

Is there a lot of internal talk about player behavior in general? Probably not like that, right?

How many users did you have, if you can tell? How much did the average customer bring in?
Of course I can understand if this is too curious for you. But such and similar key figures would interest me.

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:42 pm CEST#11
0 Likes

Nobody has liked this post so far

SlottiKarotti wrote on 19.06.2023 at 19:36: "i still remember that at the beginning - when we had launched our whitelabel - we had credited 100 free spins to a player. from this he had made i think 5 euros and in the end achieved twice in a row the max win at big bang from netent. he had chosen different bet levels."

Is there a lot of internal talk about player behavior in general? Probably not like that, right?

How many users did you have, if you can tell? How much did the average customer bring in?
Of course I can understand if this is too curious for you. But I would be interested in such and similar key figures.

of course there is a lot of talk about the playing behavior. we had always looked in the morning who the top 100 players were and had accordingly prepared special bonus offers. you want to keep a depositing customer in line haha


what someone brought in on average was not important. more important was how much someone had lost, how often someone deposited, how he behaved with the support staff etc. the gambling behavior was different depending on the country as well as what a player brought in on average per month. but a rule of thumb was always - 200-300 euro within 2 days must be at least to offer a bonus.

if you see potential in a player (e.g. high first Deposit or several smaller deposits on one day) you are behind keeping this player.

This post has been translated automatically

Anonym

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:59 pm CEST#12
0 Likes

Nobody has liked this post so far

nova82 wrote on 19.06.2023 at 19:42:

of course there is a lot of talk about playing behavior. we had always checked in the morning who the top 100 players were and had prepared special bonus offers accordingly. you want to keep a depositing customer in line haha


what someone brought in on average was not important. more important was how much someone had lost, how often someone deposited, how he behaved with the support staff etc. the gambling behavior was different depending on the country as well as what a player brought in on average per month. but a rule of thumb was always - 200-300 euro within 2 days must be at least to offer a bonus.

if you see potential in a player (e.g. high first Deposit or several smaller deposits in one day) you are behind keeping this player.

"of course there is a lot of talk about gambling behavior. we had always checked in the morning who the top 100 players were and had prepared special bonus offers accordingly."


Ahh ok, I really didn't think that. I thought that this would all be automatically determined by a software.

That brings me directly to the next question: How do you think AI development will affect the online gambling sector?

This post has been translated automatically

gambler67
Experienced

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 07:59 pm CEST#13
0 Likes

Nobody has liked this post so far
That's exactly how it is Nova - the most important thing for the casinos is how much I have lost. It is always suggested the customer is king what great offers there are so. In truth, how can I be happy about this week 10% cash back --- cool I have lost 1000 and get 100 euros - that's not an offer!!! Also, you do not get a bonus when you have made your sales -unfortunately, we have no bonus today but look again with pleasure. It is only to keep players with a high loss potential further in it, so that the person also yes HERE there money gets rid of. If one has success one is excluded from the bonus programs, which I have experienced several times. Unfortunately, that is then again house law and you can not do much.

This post has been translated automatically

nova82
Rookie

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 08:05 pm CEST#14
0 Likes

Nobody has liked this post so far

SlottiKarotti wrote on 19.06.2023 at 19:59:

"of course there is a lot of talk about gambling behavior. we had always checked in the morning who the top 100 players were and had prepared special bonus offers accordingly."


Ahh ok, I really didn't think that. I thought something like that would be automatically determined by a software.

That brings me directly to the next question: How do you think AI development will affect the online gambling sector?

of course we used a software (CRM - customer relationship management). but in my opinion it is always more important to decide individually. clearly, if a casino has a few million customers, you do more automated.


AI: AI was already an approach at many casinos a few years ago. after all, you want to distribute the Bonuses in such a way that they arrive exactly where they potentially lead to more revenue. AI is also an important component in the future when it comes to player protection. because if a player usually only deposits with 10 euros and plays with 0.10 - 0.20 cents and then suddenly ventures bonus buys with a 1000 euro win, the AI should sound the alarm. how the casinos apply this for themselves remains to be seen.

This post has been translated automatically

Blubbo33
Elite

Inside Online Casinos - Your questions, my answers (ex-casino operator faces...

19th Jun. 2023, at 08:08 pm CEST#15
4 Likes
Hello Nova, nice that you want to share your knowledge with us!

If this is really true that you were active in the casino business, this is an insane added value for the forum!
Almost priceless for gamblejoe!

From the still plagues me a certain skepticism, sorry for that!

However, I think that Julian has checked, so now 1 million conspiracy theories could be disproved, which have been going around here for years!

I look forward to your future answers if your past corresponds to the truth!

This post has been translated automatically

Hot Topics9th May. 2024 at 09:02 pm CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately