Have also registered there, also won, which I find very customer unfriendly:
Why should I pay 2.50 euros in fees for the first withdrawal.
Ok better than in a casino where I had to pay about 27 euros for bank transfer, no joke.
In English: When i first payout, why must i pay 2,50 Euro Fee ?
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.
Thank you!
This post has been translated automatically
Anonym
Former Member
Ikibu Representative - Here to help everyone!
24th Jan. 2018, at 10:25 am CET#13
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling
Thank you for contacting us!
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.
Thank you!
I am a Low Roller and often only pay out around €20 as well. I am deterred by this high withdrawal fee from playing at your casino again. Wouldn't like to have a good 10% of my win, in fees, every time. Too bad.
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S****8
Forum posts:961Member has been banned
Ikibu Representative - Here to help everyone!
24th Jan. 2018, at 11:51 pm CET#14
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling
Thank you for contacting us!
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.
Thank you!
This is a joke or ! In this day and age to still charge fees for ne payout !!!! >:(
Can not register with you anyway because I have locked me on Rizk and you probably belongs together ?
Joreels too !!!
Do not know if I'm just too stupid, or if I have not read correctly again. Have me once registered with you and there was something about 5coins and free spins without Deposit, must now honestly say habs already tried twice went each time not. Soon have no more cell phone numbers
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Anonym
Former Member
Ikibu Representative - Here to help everyone!
25th Jan. 2018, at 02:17 pm CET#16
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Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling
Thank you for contacting us!
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.
Thank you!
Withdrawal fees are out of date. 1000's of other casinos get a payout done without charging a fee to the customer. So why don't you?????
Of course you lose 1000s of potential players who would have left money in your casino. I would let the manager here know that this is extremely counterproductive for your casino and you thereby more miese than profit by this scam makes
Ikibu-Julian wrote on 01/24/2018 at 10:02 AM
Hello PeterPauling
Thank you for contacting us!
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way, if the payout is bigger, it will not be bigger.
Thank you!
the last paragraph, I marked it in bold, is supposed to suggest us that --> most other brands <-- demand much more and we are only with you still in good hands?
had to laugh really, have not paid for years any payout fee and are with many many ocs
Ikibu Representative - Here to help everyone!
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Why should I pay 2.50 euros in fees for the first withdrawal.
Ok better than in a casino where I had to pay about 27 euros for bank transfer, no joke.
In English: When i first payout, why must i pay 2,50 Euro Fee ?
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
Hello PeterPauling
Thank you for contacting us!
For Deposit we have 0 € fee, but for withdrawal we have a fixed amount of 2,5 € fee. It is a payment processor fee.
Usually most brands charge a percentage of the withdrawal. To minimize this cost for players, we have set a fixed amount of 2,5 €. This way it won't be bigger if the payout is bigger.
Thank you!
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
I am a Low Roller and often only pay out around €20 as well. I am deterred by this high withdrawal fee from playing at your casino again. Wouldn't like to have a good 10% of my win, in fees, every time. Too bad.
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
This is a joke or ! In this day and age to still charge fees for ne payout !!!! >:(
Can not register with you anyway because I have locked me on Rizk and you probably belongs together ?
Joreels too !!!
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
Do not know if I'm just too stupid, or if I have not read correctly again. Have me once registered with you and there was something about 5coins and free spins without Deposit, must now honestly say habs already tried twice went each time not. Soon have no more cell phone numbers
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
Withdrawal fees are out of date. 1000's of other casinos get a payout done without charging a fee to the customer. So why don't you?????
Of course you lose 1000s of potential players who would have left money in your casino. I would let the manager here know that this is extremely counterproductive for your casino and you thereby more miese than profit by this scam makes
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
the last paragraph, I marked it in bold, is supposed to suggest us that --> most other brands <-- demand much more and we are only with you still in good hands?
had to laugh really, have not paid for years any payout fee and are with many many ocs
This post has been translated automatically
Ikibu Representative - Here to help everyone!
Nobody has liked this post so far
Thank you for the feedback you have posted here.
We have removed the Deposit fees in the past and I am sure we will remove the withdrawal fees as well. I have reported this to management.
I am here to help and we will try to resolve any issues and try to improve with your suggestions.
Other than that, I know we offer a good selection of games and Bonuses through our Journey and Shop.
If you need anything else let me know
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Ikibu Representative - Here to help everyone!
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Ikibu Representative - Here to help everyone!
Liked this post: Anonym
Yesterday after reading your opinion about withdrawal fees I talked to the management and we will remove them for Germany.
The change will be applied today or tomorrow. I will post again sometime that it will change.
I am sure the fees will be removed soon for the other countries as well.
Thanks a lot!
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