Let's get the whole case straight.
Our T&C states that "Each player can create only one personal players account per person, household address, email address, telephone number, IP and shared computer."
That means that whenever player account has a duplicate associated through one of the methods stated above, it's considered and is, in fact, a violation of T&C.
Your account reflects multiple duplicates per one of the criteria listed above. That's why funds were confiscated.
Multiple duplicates were found by the automated security system. Keywords here are "multiple" and "automated" - data was gathered without much of a room for an error and the amount of gathered duplicates data gives enough evidence to trust automatically gathered findings and enforce T&C.
Shortly speaking, the security system found a significant amount of evidence(which we do not share with the violator himself) that made the financial team enforce T&C.
We understand your frustration, though, we can't violate our own T&C even further and assist you in this matter.
Please note that we won't be able to maintain prompt further communication on the same matter over and over again.
Hope you understand.
Translated by Google
Let's clarify the whole case.
Our T&Cs state that "Each player can create only one personal player account per person, household address, email address, phone number, IP and shared computer."
This means that any time a player account has a duplicate linked to any of the above methods, this will be taken into account and is in fact a violation of the TOS.
Your account contains multiple duplicates according to one of the criteria listed above. Therefore, funds have been seized.
The automated security system has found multiple duplicates. The key words here are "multiple" and "automated" - data was collected without much margin for error, and the amount of duplicate data collected provides enough evidence to trust automatically collected results and enforce the TOS.
In short, the security system found a significant amount of evidence (which we do not share with the breach itself) that led the finance team to enforce the T&C.
We understand your frustration, but we cannot further violate our own TOS and support you in this matter.
Please know that we will not be able to maintain immediate communication on this issue over and over again.
I hope you understand.
Falko wrote on 16.02.2020 at 20:50: Translated by Google
Let's clarify the whole case.
In our T&Cs it says: "Each player can create only one personal player account per person, household address, email address, phone number, IP and shared computer."
This means that any time a player account has a duplicate linked to any of the above methods, this will be taken into account and is in fact a violation of the TOS.
Your account contains multiple duplicates according to one of the criteria listed above. Therefore, funds have been seized.
The automated security system has found multiple duplicates. The key words here are "multiple" and "automated" - data was collected without much margin for error, and the amount of duplicate data collected provides enough evidence to trust automatically collected results and enforce the TOS.
In short, the security system found a significant amount of evidence (which we do not share with the breach itself) that led the finance team to enforce the T&C.
We understand your frustration, but we cannot further violate our own TOS and support you in this matter.
Please know that we will not be able to maintain immediate communication on this issue over and over again.
I hope you understand.
Yes sure I read and understand what they write but I don't understand what they are trying to tell me. These are completely baseless accusations or their technology has a quirk!
Simon12345 wrote on 16.02.2020 at 20:17: See the following mail I got now
Dear Simon,
Let's get the whole case straight.
Our T&C states that "Each player can create only one personal players account per person, household address, email address, telephone number, IP and shared computer."
That means that whenever player account has a duplicate associated through one of the methods stated above, it's considered and is, in fact, a violation of T&C.
Your account reflects multiple duplicates per one of the criteria listed above. That's why funds were confiscated.
Multiple duplicates were found by the automated security system. Keywords here are "multiple" and "automated" - data was gathered without much of a room for an error and the amount of gathered duplicates data gives enough evidence to trust automatically gathered findings and enforce T&C.
Shortly speaking, the security system found a significant amount of evidence(which we do not share with the violator himself) that made the financial team enforce T&C.
We understand your frustration, though, we can't violate our own T&C even further and assist you in this matter.
Please note that we won't be able to maintain prompt further communication on the same matter over and over again.
Hope you understand.
They are upset that they have to talk to you about the same matter over and over again? Let them prove to you that it is so. Say that some system doesn't make mistakes and that's why you're guilty. I think that's pretty awesome.
WRITE MGA, DEMAND PROOF
You can also shit on it, but the little bit of work I would do for 30000 €.
Simon12345 wrote on 02/16/2020 at 8:59 pm
Yes sure I read and understand what they write but I don't understand what they want to tell me. These are completely baseless accusations or their technology has a quirk!
They simply avoid the payment
If it would be at all so they would prove it to you somehow that the technology has indicated something like that or can prove. They are really shirking
IneedMoney98 wrote on 02/16/2020 at 9:03 pm
They get upset that they have to talk to you over and over again about the same topic? Let them prove to you that it is. Say that some system doesn't make mistakes and that's why you're guilty. I think that's pretty awesome.
WRITE MGA, DEMAND PROOF
You can also shit on it, but the little bit of work I would do for 30000 €.
I do in any case!! Now I still wait Casinoguru and ask gamblers and then I make the mga Foemular ready
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
No, unfortunately not. With me it was not about such sum as with you, and I could get over it
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
Dear Simon,
Let's get the whole case straight.
Our T&C states that "Each player can create only one personal players account per person, household address, email address, telephone number, IP and shared computer."
That means that whenever player account has a duplicate associated through one of the methods stated above, it's considered and is, in fact, a violation of T&C.
Your account reflects multiple duplicates per one of the criteria listed above. That's why funds were confiscated.
Multiple duplicates were found by the automated security system. Keywords here are "multiple" and "automated" - data was gathered without much of a room for an error and the amount of gathered duplicates data gives enough evidence to trust automatically gathered findings and enforce T&C.
Shortly speaking, the security system found a significant amount of evidence(which we do not share with the violator himself) that made the financial team enforce T&C.
We understand your frustration, though, we can't violate our own T&C even further and assist you in this matter.
Please note that we won't be able to maintain prompt further communication on the same matter over and over again.
Hope you understand.
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
Let's clarify the whole case.
Our T&Cs state that "Each player can create only one personal player account per person, household address, email address, phone number, IP and shared computer."
This means that any time a player account has a duplicate linked to any of the above methods, this will be taken into account and is in fact a violation of the TOS.
Your account contains multiple duplicates according to one of the criteria listed above. Therefore, funds have been seized.
The automated security system has found multiple duplicates. The key words here are "multiple" and "automated" - data was collected without much margin for error, and the amount of duplicate data collected provides enough evidence to trust automatically collected results and enforce the TOS.
In short, the security system found a significant amount of evidence (which we do not share with the breach itself) that led the finance team to enforce the T&C.
We understand your frustration, but we cannot further violate our own TOS and support you in this matter.
Please know that we will not be able to maintain immediate communication on this issue over and over again.
I hope you understand.
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
Yes sure I read and understand what they write but I don't understand what they are trying to tell me. These are completely baseless accusations or their technology has a quirk!
They simply shirk the payment
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Liked this post:
CashOut
They are upset that they have to talk to you about the same matter over and over again? Let them prove to you that it is so. Say that some system doesn't make mistakes and that's why you're guilty. I think that's pretty awesome.
WRITE MGA, DEMAND PROOF
You can also shit on it, but the little bit of work I would do for 30000 €.
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Liked this post:
CashOut
If it would be at all so they would prove it to you somehow that the technology has indicated something like that or can prove. They are really shirking
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Liked this post:
IneedMoney98
I do in any case!! Now I still wait Casinoguru and ask gamblers and then I make the mga Foemular ready
This post has been translated automatically
Help - N1 confiscates wins in the amount of 30k
Nobody has liked this post so far
Exactly !!! 👍🏻👍🏻👍🏻👍🏻
This post has been translated automatically