Online Casinos in general: Experience with Fortune Legends - the new online casino on GambleJoe (Page 8)

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Bella wrote on 09/09/2019 at 18:34: I deposited today 10 via trustly..at the account of me it was posted..but unfortunately it did not appear at my account...luckily it was "only" 10 euros. Annoying

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Bella wrote on 09/09/2019 at 18:53
Well the annoying thing about the story, I just asked..the finance department doesn't even acknowledge the mistake. Allegedly I have exceeded the limit at Trustly (tageslimit it was called) that was my first Deposit today via trustly...and that was only 10 euros..at what amount is then the tageslimit..moreover, I have shortly thereafter 25 in videoslot and 25 in LeoVegas deposited..that went what a surprise smoothly. Via trustly. Make mistakes is ok..but if one happens you regulate it.
Oh yes the field is credited within 24h allegedly. As I said, from the bank account it was immediately herunten.
So deposit a higher amount never..If's just disappears.

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winterling wrote on 09/09/2019 at 19:07
Since one does not behave like a kindergarten child, but does the following: First check in online banking, whether the 10er was debited from the account at all. If so, you make a pdf file of the whole thing and send it as a receipt with an explanatory text and a request for clarification of the matter by mail to the support of Fortune Legends. And then something like this will be cleared up 100% positively. I had the same with another OC and everything went fine


of course I sent everything in black and white. Screenshot of the account statement, PDF and paper account statement. I'm not trying to open a can of worms. It is about the fact that something like this should not happen. It has never happened to me. And I also say the 10 euros would not matter to me. Would probably be gone within 10 minutes. But if Ruhrpott says, he had that already and something like that happens via Trustly I believe that times..I still leave for the time being the fingers of the casino..until they have possibly settled. Thanks for the answers

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Begbie wrote on 10/09/2019 at 13:32: not all banks transfer via Trustly instant. actually only a few if you look at it closely.
with most banks it takes at least 1 business day.

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