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Online Casinos in general: Experience: Mr. Bet (Page 3)

Topic created on 23rd Oct. 2023 | Page: 3 of 6 | Answers: 77 | Views: 7,670
Crowney
Rookie
So I can't really say anything bad except about 1 month ago I wanted to Deposit 40euros with a bonus and then 2x 40euros were debited from my account but only 1x 40euros were then on the game account, I went to the Live Chat and took the screenshots and everything since then they have been working hard to clarify the case they always say but otherwise they have always paid out so far and so and also always when the email came from the payout successfully checked the winnings were still in the account on the same day.

i am really curious what they are doing about the double debit

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Donnie
Expert
I would advise contacting email support rather than live chat. Can't say exactly why but I have the feeling that the matter will be better taken care of (answer came from manager). Incidentally, although everything was already paid out yesterday, I received another e-mail apologizing for the payout time and the inconvenience, which I have never had anywhere else. I'm not even a VIP or anything like that, but rather a regular off-and-on depositor. That really impressed me. But you have to be patient with the payout. I knew beforehand that they weren't the fastest, but the money always arrived. I've probably been registered there for 5 years or so. If you want fast payouts, you're in the wrong place, but normally payouts are made in 2 days. At the moment it looks like they are having some problems with payouts

One more thing about the first sentence. Had first contacted Live Chat but did not finish the chat, answer then came from the supporter by e-mail. Used email support the next day and got reply from manager, next day payout processed. Maybe it will help

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BookofÖzi
Experienced
Can you send me the e-mail address?

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Donnie
Expert

BookofÖzi wrote on 06.04.2024 at 23:23: Can you send me the email address?

https://mr.bet/at/about-us


Scroll down, there is the address of the e-mail support

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BookofÖzi
Experienced
I got a reply to my email, the manager is now trying to speed things up.

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BookofÖzi
Experienced
No way to speed things up... still nothing has happened... first application for payment submitted on April 2.

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BookofÖzi
Experienced
It sucks, 7 days and payout still pending. 😡😡 No answer at all to 2nd email, chat only comforts that there is a lot going on on the site and you get muted directly..

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fowi30
Rookie
how do you register with mr bet that doesn't work at all

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Donnie
Expert
In some casinos you can no longer register, but you can play and Deposit there if your account is already years old. I think Playboom is one such site

There's something wrong with them, liquidity problems or something. My small payout that took 6 days was extremely abnormal. But they still have deposit Bonuses, everything seems normal. It's just a mess. They should at least say when they have money problems and give a time frame when they can pay out again, even if it takes a month. They are definitely on the bottom

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Donnie
Expert
I dug out the e-mail that I received half a day later after the successful payout, but it doesn't do anything, but here are the words again

Hello, XXXXXXXX!
Thank you for your inquiry.
You recently contacted us regarding the processing of your payout.
I am pleased to inform you that the withdrawal you recently requested in the amount of € XX.XX via Jeton Wallet was successfully processed today, April 5th. 💰
As I see in system, your withdrawal has moment to status success, it may take additional time to reach the wallet/bank account (may vary depending on the option used, up to 24 hours maximum for Jeton Wallet).
We sincerely apologize for any inconvenience due to longer processing times. Due to heavy workloads, we were unable to respond as quickly as you requested. Nevertheless, we appreciate you as a loyal and valuable customer and hope for your understanding.
We will continue to work on improving our services to ensure that you are always satisfied.
Should you have any further questions, please do not hesitate to contact us at any time.
Yours sincerely,
Heike
Manager of the game club

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Pat1991
Top Member
It seems to have gone well. They were always very accommodating with me too.

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BookofÖzi
Experienced
I have now reported the case, I no longer have any hope that they will pay out. It's about an account balance of 13000 euros.

Registered with Mr.bet since 2021
Deposited 50-100 every now and then. It came first time to payout (3-digit win) on 17.03.2024, on that day I was also fully verified for the first time (took 4 days).
After that I continued to Deposit daily and on 02.04.2024 I was able to request 4 withdrawals (6500 in total)... not a cent has been seen to date.

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WithoutWings
Expert

BookofÖzi wrote on 09.04.2024 at 23:40: I have now reported the case, I no longer have any hope that they will pay out. It's about an account balance of 13000 euros.

Registered with Mr.bet since 2021
Deposited 50-100 every now and then. It came first time to payout (3-digit win) on 17.03.2024, on that day I was also fully verified for the first time (took 4 days).
After that I continued to Deposit daily and on 02.04.2024 I was able to request 4 withdrawals (6500 in total)... not a cent has been seen to date.

I advise you not to turn there at all until the money arrives. Just leave it like that for a week. That will come my 5000 came after a week but only after I had not logged in there at all

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BookofÖzi
Experienced

WithoutWings wrote on April 10th, 2024 at 10:23 am:

I advise you not to shoot there at all until the money arrives. Just leave it like that for a week. That will come my 5000 came after a week but only after I hadn't logged in there at all

Thanks for the tip. I set a loss limit on April 3rd.

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WithoutWings
Expert

BookofÖzi wrote on 10.04.2024 at 16:21:

Thanks for the tip. I set a loss limit on 3.04. right away.

Apart from really stressing the chat every 24 hours, there are hardly any options as stupid as it sounds, but that's already a really long time. I think you'll get it anyway.

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