Due to its success and high popularity, Rootz has opened a second casino. It is quite normal that the casinos of a group have an identical appearance. This is also the case with the Genesis Group or Rabbit Entertainment.
Unfortunately, this does not answer the question of why resources are being put into a new casino instead of solving the problems in the existing one.
How can the staff in the payout department be relieved when, firstly, there are enough employees and, secondly, only a limited number of employees have access to the offices due to the Corona crisis.
By postponing the launch of Caxino and using the premises (if there are any at all) temporarily for the Wildz problems? Or one uses other premises e.g. of the support and moves the support in the home office ? How did all the other casinos manage to do that ?
The claims that the casino violates their own terms and conditions by dealing with a complaint only after 6-7 days is also nonsense.
Did I claim that anywhere ? Or did you possibly refer to the wrong paragraph ? Or to another thread ? Or do you mean someone else ? Or did you just make that up ?
A costly method that almost all casinos now have to use .
"With KYC, so before opening an account for new customers, they have to check who the customer is, what the business model is and where the financial flows come from." - as source can take your posted link from Wikipedia
10.1 - Rootz LTD respects your privacy and is committed to protecting your personal data and processing it in accordance with applicable laws. In particular: the Malta Data Protection Act (Chapter 440 of the Laws of Malta) and subordinate legislation; the "Data Protection Authority"; Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - the "GDPR".
Even this does not answer my question - sachmal are you already really awake ?
"Isn't it actually questionable under the GPDR/DSVGO that the data from Wildz is simply recycled to another corporate-owned casino ?"
Have customers agreed to this?
Since I'm already writing ... who is the contact person for problems or even disputes here now ? The casino ? The MGA ? Or the EADR ? Or again someone else ? Is the customer pointed out where and how he can find and take advantage of this help ?
What I wonder : What do the Wildz customers who have to endure these delays think ?...
And the beautiful as a Loyalty + member I am there directly VIP and had 50 free spins for piggy riches megaways with only 10 × wager and level up and Cashback is as with Wildz directly real money and if that is like wildz with the payouts within 24 std that would be a dream w
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Anonym
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Casino Caxino
16th Jun. 2020, at 11:29 am CEST#23
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Latino wrote on 06/16/2020 at 11:08 am: @Royal777:
Unfortunately, that doesn't answer the question of why resources are being put into a new casino instead of solving the problems in the existing one.
Yes it does, it answers your question. There is no stagnation at Wildz either, instead it is always evolving. On top of that, as an existing Wildz customer, you can get the Non-Sticky Bonus again. After all, contributions in the two-digit million range are given away here
By postponing the launch of Caxino and using the premises (if there are any at all) temporarily for the Wildz problems? Or one uses other premises e.g. of the support and the support in the Homeoffice shifts ? How did all the other casinos actually manage that ?
It is certainly not allowed that I as an employee from my home computer to access the data. Such a thing must not be allowed.
How the premises look I do not know. Maybe you can find pictures on the page of Rootz or Google Map/Street View.
I don't know how the other casinos did it, probably just like Wildz. Because I read every day that Wildz has paid out within a few hours and other casinos need several days.
Why do you still read more and more reports about Wildz? Because it is an absolute top casino and therefore has a lot of customers.
So with the KYC, before opening an account for new customers, they have to check who the customer is, what the business model is and where the financial flows come from." - as a source you can take your posted link from Wikipedia
"With the rationale of combating money laundering, criminal activities as well as white-collar crime and the terrorism , minimum international standards for the identification of new customers have been created"
Also this does not answer my question - sachmal are you already really awake ?
"Isn't it actually questionable in the context of GPDR/DSVGO that the data from Wildz is simply recycled to another group-owned casino ?"
Have customers agreed to this?
Since I'm already writing ... who is the contact person for problems or even disputes here now ? The casino ? The MGA ? Or the EADR ? Or again someone else ? Is the customer pointed out where and how he can find and take advantage of this help ?
Yes it does, it answers your question. There is no standstill at Wildz either, instead it is always evolving. In addition, as an existing Wildz customer you can secure the Non-Sticky Bonus again. After all, contributions in the two-digit million range are given away here
Nope it doesn't And even your advertising speak doesn't change that. Apart from that a gift is something you don't have to do anything for (wager?) ... nothing is given away. As an existing Wildz customer, I could also take the NonSticky from another casino - so it's not a generous gesture from Caxino either, but you have to lure customers with something these days
It is definitely not allowed that I as an employee may access the data from my home computer. Something like that must not be allowed either.
This is bad news for the German ministry of labor (see for example https://www.spiegel.de/karriere/homeoffice-mitarbeiter-sollen-anrecht-auf-arbeit-von-zu-hause-bekommen-a-1246410.html)
I don't know how the other casinos did it, probably just like Wildz
No, we have more users from Wildz waiting for their payout than from "the others"
Because I read every day that Wildz has paid out within a few hours and other casinos need several days.
Strangely, I also see the help requests of those who wait a week and more for the payout.
Why do you still read more and more reports about Wildz? Because it is an absolute top casino and therefore have a lot of customers.
Should we not then all apologize to Wunderino? Because they have through your TV advertising but <hier Steigerung von sau viele einsetzen>customers.
"With the justification to fight money laundering, criminal activities as well as white-collar crime and terrorism, international minimum standards for the identification of new customers were created"
I'll highlight the important one for you again
"With the KYC must be checked so before opening an account for new customers" - so not when it suits the casino and certainly not when a withdrawal is requested.
Both casinos belong to the same company.
So do Audi, Skoda or Seat (all Volkswagen AG) and no, they are not allowed to exchange customer data with each other.
Show me times on the page of Wildz or Caxino, where the payout period is set in stone
Point 7.10 in the terms and conditions that you have linked this morning itself
"however, such withdrawal request should be approved or denied within three (3) days"
with the reference to https://www.wildz.com/de/zahlungsanbieter/
"Withdrawal processing 1-3 days" - for e-wallets instant
Caxino :
Point 7.10 in the terms and conditions
with the reference to https://www.caxino.com/de/zahlungsmethoden/
" However, depending on the payment method, it may take 1-3 days for paid out funds to appear in your account."
Set in stone is probably a bit overstated but this is what is communicated to the customer so. Of course you can't judge Caxino at this point because it's not yet 3 days online and please dear god make sure they pay out/verify quickly so I don't have to correct Royals distorted perception every day (additional for Streamer fans : BlessRNG)
Unfortunately you missed two questions !
... who is the contact person for problems or even disputes here now ? The casino ? The MGA ? Or the EADR ? Or again someone else ?
Is the customer informed where and how he can find and use this help ? ...
</hier>
To get back to the casino, I just deposited a fiver out of interest and played with it for over an hour. Runs cleanly without jerking, game offer in order. Clear page, can not say anything negative so far. Look mer times, if I Deposit there times right and also bring what in the payout what I say then.
Had taken advantage of the welcome bonus. Bisschen what played and in the end 70 euros given in payment. Was in the evening at 21 clock. In the morning at 9 was on it
Have also registered there and directly times 250 euros burned for half an hour gambling
Is not now on which came nix, but still shit for the debut.
The design causes eye cancer.
The thickest friends we will not be.
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Casino Caxino
17th Jun. 2020, at 10:12 am CEST#28
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Can confirm that with the eye cancer design. I have recommended a dark mode to them.
Because of payout I have the same lousy experience as with Wildz? You request a payout and nothing happens for days. Now I had to upload Verification documents. They told me the whole thing can take a month because of high traffic, but it's about 300 Deposit and 1000 withdrawal. I find these long processing times hostile to customers and unserious.
@emeukal
I hope you have screenshots to back up these statements. Given the fact that Caxumo is only a few days online, such a negative experience is very doubtful.
Or do these negative experiences refer to Wildz ? Then you are here in the wrong topic and have not expressed yourself clearly enough.
I signed up yesterday and took the bonus with 20 euros. After the run down was deposited again 10 euros and could then also thanks to good free spins at TNT Tumble 220 € to pay out
This morning the 220 were booked back on my account
OK was my mistake had deposited via Skrill and selected as a payout by bank transfer
So new withdrawal requested at 7:30 and at 10Uhr I went into the chat and asked if they could speed up the withdrawal
Answer from chat
The payment team tries to process all payouts as fast as possible. In case of heavy workload, there may be delays due to a high volume of requests. In the event of a delay, we apologize for any inconvenience and thank you for your patience.
If you have not received anything after 5 days, please let us know in the chat again.
For me this reads like a copy and paste standard answer.
Don't they also advertise a fast payout?
Casino Caxino
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Unfortunately, this does not answer the question of why resources are being put into a new casino instead of solving the problems in the existing one.
By postponing the launch of Caxino and using the premises (if there are any at all) temporarily for the Wildz problems? Or one uses other premises e.g. of the support and moves the support in the home office ? How did all the other casinos manage to do that ?
Did I claim that anywhere ? Or did you possibly refer to the wrong paragraph ? Or to another thread ? Or do you mean someone else ? Or did you just make that up ?
"With KYC, so before opening an account for new customers, they have to check who the customer is, what the business model is and where the financial flows come from." - as source can take your posted link from Wikipedia
Even this does not answer my question - sachmal are you already really awake ?
"Isn't it actually questionable under the GPDR/DSVGO that the data from Wildz is simply recycled to another corporate-owned casino ?"
Have customers agreed to this?
Since I'm already writing ... who is the contact person for problems or even disputes here now ? The casino ? The MGA ? Or the EADR ? Or again someone else ? Is the customer pointed out where and how he can find and take advantage of this help ?
What I wonder : What do the Wildz customers who have to endure these delays think ?...
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Casino Caxino
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Casino Caxino
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Yes it does, it answers your question. There is no stagnation at Wildz either, instead it is always evolving. On top of that, as an existing Wildz customer, you can get the Non-Sticky Bonus again. After all, contributions in the two-digit million range are given away here
It is certainly not allowed that I as an employee from my home computer to access the data. Such a thing must not be allowed.
How the premises look I do not know. Maybe you can find pictures on the page of Rootz or Google Map/Street View.
I don't know how the other casinos did it, probably just like Wildz. Because I read every day that Wildz has paid out within a few hours and other casinos need several days.
Why do you still read more and more reports about Wildz? Because it is an absolute top casino and therefore has a lot of customers.
"With the rationale of combating money laundering, criminal activities as well as white-collar crime and the terrorism , minimum international standards for the identification of new customers have been created"
Both casinos belong to the same company.
If you click on the license on the Caxino site, you will find the contact person. ( Pardee Consulta Limited)
https://www.authorisation.mga.org.mt/verification.aspx?lang=EN&company=77287cdc-8cdd-478a-9980-797640f1f3dd&details=1
Show me on the site of Wildz or Caxino, where the payout time is set in stone
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Nope it doesn't And even your advertising speak doesn't change that. Apart from that a gift is something you don't have to do anything for (wager?) ... nothing is given away. As an existing Wildz customer, I could also take the NonSticky from another casino - so it's not a generous gesture from Caxino either, but you have to lure customers with something these days
This is bad news for the German ministry of labor (see for example https://www.spiegel.de/karriere/homeoffice-mitarbeiter-sollen-anrecht-auf-arbeit-von-zu-hause-bekommen-a-1246410.html)
No, we have more users from Wildz waiting for their payout than from "the others"
Strangely, I also see the help requests of those who wait a week and more for the payout.
Should we not then all apologize to Wunderino? Because they have through your TV advertising but <hier Steigerung von sau viele einsetzen>customers.
I'll highlight the important one for you again
"With the KYC must be checked so before opening an account for new customers" - so not when it suits the casino and certainly not when a withdrawal is requested.
So do Audi, Skoda or Seat (all Volkswagen AG) and no, they are not allowed to exchange customer data with each other.
Point 7.10 in the terms and conditions that you have linked this morning itself
"however, such withdrawal request should be approved or denied within three (3) days"
with the reference to https://www.wildz.com/de/zahlungsanbieter/
"Withdrawal processing 1-3 days" - for e-wallets instant
Caxino :
Point 7.10 in the terms and conditions
with the reference to https://www.caxino.com/de/zahlungsmethoden/
" However, depending on the payment method, it may take 1-3 days for paid out funds to appear in your account."
Set in stone is probably a bit overstated but this is what is communicated to the customer so. Of course you can't judge Caxino at this point because it's not yet 3 days online and please dear god make sure they pay out/verify quickly so I don't have to correct Royals distorted perception every day (additional for Streamer fans : BlessRNG)
Unfortunately you missed two questions !
... who is the contact person for problems or even disputes here now ? The casino ? The MGA ? Or the EADR ? Or again someone else ?
Is the customer informed where and how he can find and use this help ? ...
</hier>
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Casino Caxino
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Casino Caxino
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Is not now on which came nix, but still shit for the debut.
The design causes eye cancer.
The thickest friends we will not be.
This post has been translated automatically
Casino Caxino
Nobody has liked this post so far
Because of payout I have the same lousy experience as with Wildz? You request a payout and nothing happens for days. Now I had to upload Verification documents. They told me the whole thing can take a month because of high traffic, but it's about 300 Deposit and 1000 withdrawal. I find these long processing times hostile to customers and unserious.
This post has been translated automatically
Casino Caxino
Nobody has liked this post so far
I hope you have screenshots to back up these statements. Given the fact that Caxumo is only a few days online, such a negative experience is very doubtful.
Or do these negative experiences refer to Wildz ? Then you are here in the wrong topic and have not expressed yourself clearly enough.
This post has been translated automatically
Casino Caxino
Nobody has liked this post so far
This morning the 220 were booked back on my account
OK was my mistake had deposited via Skrill and selected as a payout by bank transfer
So new withdrawal requested at 7:30 and at 10Uhr I went into the chat and asked if they could speed up the withdrawal
Answer from chat
The payment team tries to process all payouts as fast as possible. In case of heavy workload, there may be delays due to a high volume of requests. In the event of a delay, we apologize for any inconvenience and thank you for your patience.
If you have not received anything after 5 days, please let us know in the chat again.
For me this reads like a copy and paste standard answer.
Don't they also advertise a fast payout?
This post has been translated automatically