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Online Casinos in general: Always Condor Malta (Big5Casino)

Topic created on 15th Jan. 2021 | Page: 1 of 2 | Answers: 12 | Views: 3,991
VolvicZero
Amateur

Always Condor Malta (Big5Casino)

15th Jan. 2021, at 12:17 pm CET#1
0 Likes

Nobody has liked this post so far
Hello,
i am a good person at heart and give even shabby stores like Big5Casino a chance. Surprisingly, the slots there went very well and I requested a withdrawal 14 days ago(!). This was quickly approved, provided of course I verify my customer account. Now, however, the fun of all fun begins. I have made a Deposit through MuchBetter and would like to withdraw with it. So far from me were required:

- Passport
- Driver's license
- DSL bill
- Credit card (for whatever reason) front and back
- Selfie with passport in hand
- Selfie with driver's license in hand
- Bank statement
- Bank statement with IBAN and address on it

This goes of course over the 14 days so back & forth and the people there always comes up with a new document, which I should please send in, I feel completely uncomfortable now, because I do not want to know what they do with my documents. After I thought it was finally through, today comes a mail, I should but please from the deposit to Condor Gaming Malta send a bank statement of Muchbetter, how please should I generate a bank statement of Muchbetter? So I just sent them a screenshot where you can see in black and white that a deposit has taken place and money has flowed

Comes as a response, "Unfortunately, it does not show that you have made this transaction, we need a document in this format:

VolvicZero

How am I supposed to get such a document please, MuchBetter does not have the option to have one created like this. In the meantime, I have filed a complaint with AG and am waiting for their response. Like many others here on the forum, as tempting as Condor's offers are, avoid these stores. They are broke, they can't pay out and they will drag out the payout until you don't want to do it anymore. I don't know if they will ask for a photo of me eating a banana next, but I insist on my win, but this is just plain low. There are really better Curacao casinos than Online Casinos of this group.

In this sense, have a nice weekend.

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Anonym

Always Condor Malta (Big5Casino)

15th Jan. 2021, at 01:35 pm CET#2
0 Likes

Nobody has liked this post so far
Contact the support of "MuchBetter", they can issue you such a document - might be time consuming but possible

Critically, I must note once that you seem to have been aware from the beginning in what kind of casino you are playing there and that your chances of being able to withdraw a win without any problems or at all, are lower than elsewhere
Therefore, you should actually be little surprised that there are now problems

However, I still keep my fingers crossed that you get your money, because what they do there is definitely not right

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Yeaaaz
Rookie

Always Condor Malta (Big5Casino)

15th Jan. 2021, at 01:36 pm CET#3
2 Likes

Liked this post: Avatar von Jenn-R Jenn-R, Avatar von Max_Bet Max_Bet
It's going really well there

Fortunately, I'm not the kind of person who gives casinos a chance

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BinGOLDiG
Expert

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 02:51 am CET#4
0 Likes

Nobody has liked this post so far
VolvicZero wrote on 15.01.2021 at 12:17 pm: Hello,
i am a good person at heart and I give even shabby stores like Big5Casino a chance. Surprisingly, the slots there went very well and I requested a withdrawal 14 days ago(!). This was quickly approved, provided of course I verify my customer account. Now, however, the fun of all fun begins. I have made a Deposit through MuchBetter and would like to withdraw with it. So far from me were required:

- Passport
- Driver's license
- DSL bill
- Credit card (for whatever reason) front and back
- Selfie with passport in hand
- Selfie with driver's license in hand
- Bank statement
- Bank statement with IBAN and address on it

This goes of course over the 14 days so back & forth and the people there always comes up with a new document, which I should please send in, I feel completely uncomfortable now, because I do not want to know what they do with my documents. After I thought it was finally through, today comes a mail, I should but please from the deposit to Condor Gaming Malta send a bank statement of Muchbetter, how please should I generate a bank statement of Muchbetter? So I just sent them a screenshot where you can see in black and white that a deposit has taken place and money has flowed

Comes as a response, "Unfortunately, it does not show that you have made this transaction, we need a document in this format:

BinGOLDiG

How am I supposed to get such a document please, MuchBetter does not have the option to have one created like this. In the meantime, I have filed a complaint with AG and am waiting for their response. Like many others here on the forum, as tempting as Condor's offers are, avoid these stores. They are broke, they can't pay out and they will drag out the payout until you don't want to do it anymore. I don't know if they will ask for a photo of me eating a banana next, but I insist on my win, but this is just plain low. There are really better Curacao casinos than Online Casinos of this group.

In this sense, have a nice weekend.

Jab total arbitrariness of the casino! Had exactly the same dreck with them as you! You must simply request a statement of account from muchbetter (muchbetter app under help on the pen and open a ticket) and in the same sentence directly ne complaint to asgamblers submit but the most important thing is! DO NOT TOUCH THE MONEY IN YOUR BIG5 ACCOUNT!
With me it took up to two months but through asgamblers were really meek and have finally verified my account and paid out!

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BinGOLDiG
Expert

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 03:07 am CET#5
0 Likes

Nobody has liked this post so far
Of course, you can also file a complaint with IBAS. This is the responsible supervisory authority of big5. 😉
I'm actually quite good things that you get your money... Just takes a little longer

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MagnusHartz
Rookie

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 11:29 am CET#6
1 Like

Liked this post: Avatar von Jenn-R Jenn-R
It was to be expected.
You expected it to happen like this.
It has come like this.

So I think you should resign yourself to it and as it is then cancel the payment and gamble away the money

Edit: And I can absolutely not understand why you send such documents... There are casinos without Verification etc. that pay out anyway.

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BinGOLDiG
Expert

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 02:52 pm CET#7
0 Likes

Nobody has liked this post so far
MagnusHartz wrote on 01/16/2021 at 11:29: It was to be expected.
You expected it to happen that way.
It turned out that way.

So I think you should accept it and as it is then cancel the payout and gamble the money away

Edit: And I can absolutely not understand why you send such documents... There are casinos without Verification etc. that pay out anyway.

But honestly?
Before I had deposited at big5 the first time, I thought (especially because here so often free spins of it were posted) and because I just saw that this casino has a malta license (which we were also advised by gamblejoe, that you should pay attention) I thought that it is a serious casino!!!! Just like novibet, where I have collected even worse experiences, because my win was immediately canceled and the Really arbitrary reasons find! They could have at least addressed each other!!! Support says I used a Deposit method that was not in my name and the manager now claims that I was blocked because of double accounts!
In addition, novibet.de does not even react or takes a stand on it, which is at least still exemplary to look at big5

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DaseR92
Amateur

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 06:28 pm CET#8
0 Likes

Nobody has liked this post so far
BingOo666 wrote on 01/16/2021 at 2:52 PM
But honestly?!
Before I had deposited at big5 the first time, I thought (especially because here so often free spins of it were posted) and because I just saw that this casino has a malta license (which we were also advised by gamblejoe that you should pay attention) I thought that it is a serious casino!!!! Just like novibet, where I have collected even worse experiences, because my win was immediately canceled and the Really arbitrary reasons find! They could have at least addressed each other!!! The support says I had used a Deposit method that was not led in my name and the manager now claims that I was banned because of double accounts!!!!
In addition, novibet.de does not even react or takes a stand on it, which is at least still exemplary to look at big5.

Even a modest casino gets a MGA license.
The best example is the group Condor Malta LTD mentioned here (Rembrandt Casino, Big5 etc.)
But there were already a few contributions here.

Rather topical:
https://www.gamblejoe.com/forum/online-casinos/allgemeines/erfahrungen-casino-sieger-rembrandt-casino-187970/

Already very old:
https://www.gamblejoe.com/forum/casinobeschwerden/sonstige/rembrandt-casino-verweigert-auszahlung-von-400000-euro-76871/2/

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R3hab
Expert

Always Condor Malta (Big5Casino)

16th Jan. 2021, at 07:49 pm CET#9
0 Likes

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Yeaaaz wrote on 15.01.2021 at 13:36: Runs really great there

Luckily I'm not one to give casinos chances like that.

Used to be one^^
But have learned from it
😁😁

To your problem, try to stay on it to get your money.

Maybe jmd from gj can help you out
Or the other big forums

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karmaba

Always Condor Malta (Big5Casino)

17th Jan. 2021, at 09:11 pm CET#10
0 Likes

Nobody has liked this post so far
I also had a lot of trouble with Rembrandt.
I got this MuchBetter account statement only after 5 days because muchbetter support takes forever.
Before that I tried for 1 week to explain that a screenshot is enough, without success.
Very annoying is also that the Rembrandt support usually takes 20h for an answer.

By the way, the first payout did not go back to muchbetter, but to my bank account. Only the 2.payout may to muchbetter
With me it took 2 months (!) until the money was on my account, and I have always answered immediately to each mail.
There are always waiting times: Examination Muchbetter account statement 5-7 days, payout bank account 5 business days...

My Tip: even if it hurts, always stay friendly and patient. In the end they pay




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