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Deposit and withdrawal methods: MuchBetter Service Interruption (Page 51)

Topic created on 09th Feb. 2023 | Page: 51 of 51 | Answers: 759 | Views: 128,877
btssultan
Amateur
Sorry, but anyone who is still seriously considering the service after such a long time really has too much money or time on their hands. I wouldn't dream of giving the clown club a second chance, even if they gave me €50.

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gamble1
Legend

btssultan wrote on 07.12.2023 at 23:54: Sorry, but anyone who seriously considers the service after such a long time really has too much money or time. I wouldn't dream of giving the clown club a second chance, even if they gave me €50.

Well, I've never had my money on MB for long, I've always withdrawn it with my bank card, so I'm not damaged and therefore there's nothing to stop me from using this service because it was uncomplicated


People who are of course already waiting for their money from 02/23 and feel like they've been taken for a ride, but I understand if they never use this store again

In general, however, I always have a principle when it comes to money: "I only leave it where I can go to a branch if I have a problem and cause stress"

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T0uchTheSky
Expert
And what's funny is that we were supposed to fill out a pre-made form with our name, address etc. and send it to a Gmail address with a bank statement. Haha, a Gmail address, maybe it's already full.

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frapi07
Expert
T0uchTheSky wrote on 08.12.2023 at 07:53: And what's funny, we should fill out a pre-made form with our name, address, etc. and send it with a bank statement to a Gmail address. Haha, a Gmail address, maybe it's already full.

It doesn't get much more dubious than that.

To summarize: Since February 2023, they have been holding funds from an estimated 100,000 - 150,000 customers (possibly more). Since February, they have been opaque and have kept their customers in the dark. The blame has been put on some authorities (even if this is true, it is not an excuse that they missed the deadlines for the licenses). After 9 months they come along and give their customers ONE week to fill out a form. What happens if you miss this deadline? Do you lose the right to your money? What happens if you are unavailable during this time? On vacation, without internet, in hospital or simply not checking your emails because you're under stress? AND TO GUTS LAST, you are then supposed to send this form to some Billo address. Imagine if PayPal or Skrill behaved like this. Shitstorm of the year - at least at PayPal. But hardly anyone here cares because the main clientele just used MB to Deposit in casinos registered in Malta, Curacao or elsewhere.

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Christian1337
Experienced
I have filled out the form and sent it to the e-mail address provided

2 things
- Contrary to Muchbetter's description, there was no space anywhere in the form to enter the account balance?
- I didn't even receive a confirmation e-mail that the e-mail had been received.


Was it the same for you?

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T0uchTheSky
Expert

Christian1337 wrote on 10.12.2023 at 10:38 am: I have filled out the form and sent it to the specified e-mail address

2 things
- Contrary to the description of MuchBetter, there was nowhere in the form to indicate the account balance?
- I didn't even get a confirmation email that the email had been received.


Was it the same for you?

Yes, I filled it out anyway, but haven't received a reply yet. This will be just like the last time Muchbetter said we should contact PayrNet directly. I simply entered the account balance there, even though there is no field for it.


But honestly, an insolvency administrator uses a Google mail address and we should send everything there, what a joke again from Muchbetter, maybe the administrator uses a free account from Google and only has 15GB and it's already full, haha .

This will be the same as with PayrNet, we won't get an answer and Muchbetter will again withdraw responsibility.

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kersei
Top Member
What exactly is meant by personal identification number?

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T0uchTheSky
Expert

kersei wrote on 11.12.2023 at 12:09: What exactly is meant by personal identification number?

Well, your ID number

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kersei
Top Member
Really? I was somehow thinking of a tax number or something like that. What do they want with my ID number?

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eloquente
Amateur
I had a look on Trustpilot and this is what they said to a Norwegian customer who also couldn't get his money.

Quote :


Hello!

If you have not yet contacted our Support Team; please send them a message from the email registered in your MuchBetter account to support@muchbetter.com and provide us with your ticket number.

To clarify, MuchBetter has acted as an intermediary of an electronic money institution UAB PayrNet. As part of its licensing requirements, UAB PayrNet had the regulatory obligation to segregate and safeguard customers' funds, including your funds. Therefore it is solely UAB PayrNet who continue to withhold your funds, and it is their legal and regulatory obligation to repay it. MuchBetter's legal team has made several concerted attempts to contact UAB PayrNet, all without success.

Our ethos is one of always putting our customers first, and so to ensure as few people as possible suffer as a result of the UAB PayrNet issues, we have chosen to settle the outstanding PayrNet balances of our European customers from our own funds. This move, taken entirely at our own discretion, further highlights our commitment to resolve the issues with minimal cost or impact to our customers. However, due to restrictions with our new license we are unable to resume services in Norway, and therefore unable to offer the same good will gesture in Norway. This is strictly a licensing restriction, and not a decision we have chosen to make independently.

Again, as UAB PayrNet are solely responsible for withholding your funds, and due to our licensing restrictions, we are limited in what we can do beyond continuing to lobby them to return these funds on behalf of our Norwegian customers. Whilst we remain steadfast in our commitment to continuing to fight on your behalf, at the same time we strongly advise customers to continue to contact UAB PayrNet through fundsreturn-support@payr.net

MuchBetter remains at your disposal for any further assistance you may require and will continue to provide you with more updates as and when we have them."



So if I understand this correctly, they won't get a license in Norway anymore and so they're shifting the responsibility back to PayrNet so they're out in the end.

I think if no license is granted here either, the money is probably gone or, in the best case, it will take a few years until PayrNet is wound up and it is questionable whether there will be anything left...

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