Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Slotsmagic does not refund deposit / does not activate account

Topic created on 16th Jul. 2018 | Page: 1 of 3 | Answers: 25 | Views: 6,018
dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:27 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello together,

i registered at Slotsmagic and deposited 20 euros with welcome bonus. Unfortunately, I had overlooked that this casino belongs to Drueckglueck, with which I had myself blocked last year. Now I have asked for a refund of my deposit. Thereupon the support answered me that I could do this quite simply in the account itself. But this is not possible, because the Welcome bonus is active, which can not be canceled. The support now does not react for 1.5 weeks. I have already written several emails and the chat is also never available. Can anyone from the GJ team help me?

Thank you and best regards

This post has been translated automatically

Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:37 pm CEST#2
0 Likes

Nobody has liked this post so far
f**k the 20 euro

Save yourself a headache and chop off the topic.

So I would do it like this

Besides, there are so many great casinos listed here, why the hell do people play at these 08/15 casinos?

This post has been translated automatically

duzi2603

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 06:59 pm CEST#3
0 Likes

Nobody has liked this post so far
Hello all,

i have the same problem, except that the casino is called Playmillion. For me it is about 100 euros and the casino blocks the money.

But that has a system!

In my eyes total fraud

This post has been translated automatically

Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:03 pm CEST#4
0 Likes

Nobody has liked this post so far
Hello you two,

Please contact the Maltese regulator MGA and file a complaint in English.

https://www.mga.org.mt/support/online-gaming-support/

Hope you will be helped.

This post has been translated automatically

Knochen
Elite

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:12 pm CEST#5
0 Likes

Nobody has liked this post so far
sergioslot wrote on 07/16/2018 at 18:37: f**k the 20 euro

Save yourself a headache and chop this topic.

So I would do it like this

Besides, there are so many great casinos listed here, why the hell do people play at these 08/15 casinos?

I would also try to get the 20€ back.

This is once again not a scam but just a bad company philosophy. After all, you have blocked yourself. Basically, I can only advise against being blocked in casinos if you actually want to continue playing. Only in the case of a final break with gambling, this option should be pulled, because that's what it's there for. If you are simply dissatisfied with the casino, you also have the option to delete your account.

Otherwise, I can only agree with the previous speaker: If the support does not respond, then simply file a complaint with the competent authority.

This post has been translated automatically

dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:50 pm CEST#6
0 Likes

Nobody has liked this post so far
In any case, I will try to get the 20 euros back. if necessary, via the mga. that has but really method. can only advise everyone from drueckglueck.com and connected casinos.

This post has been translated automatically

Knochen
Elite

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:52 pm CEST#7
0 Likes

Nobody has liked this post so far
dnight wrote on 16.07.2018 at 19:50: In any case, I will try to get the 20 euros back. if necessary, via the mga. that has but real method. can only advise everyone from drueckglueck.com and connected casinos.

May I ask with what reason you have blocked at that time?

What is the method? You banned yourself and thus expressed the explicit wish to the company not to let you play anymore. Of course, they have to refund the money, but it was you who broke the rules in the first place, even if it is an understandable violation that can happen.

This post has been translated automatically

dnight
Rookie

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 07:57 pm CEST#8
1 Like

Liked this post: Anonym
I was satisfied with drückglück simply tchibo. Everything lame and sau unperformant. I have communicated this to the support. Also that I ask to remove the bonus so I can pay out my money. Since then, no reaction. Especially since I as a player do not see directly which side is in cahoots with which. find it already ne mess that it was possible to register at all. Just in live chat. account check now takes 10 minutes and the olle writes no more. really suck. will delete my account there immediately and avoid all casinos of titanium brace marketing.

This post has been translated automatically

M****3

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 08:31 pm CEST#9
0 Likes

Nobody has liked this post so far
If you only want to avoid the pages of the online casino, there is a possibility to block the websites from the domain via Internet Explorer. Just read about it on the Internet, maybe it will help you not to fall into such a trap again

This post has been translated automatically

Anonym

Slotsmagic does not refund deposit / does not activate account

16th Jul. 2018, at 09:32 pm CEST#10
0 Likes

Nobody has liked this post so far
dnight wrote on 07/16/2018 at 6:27 pm: Hello everyone,

i registered at Slotsmagic and deposited 20 euros with welcome bonus. Unfortunately, I had overlooked that this casino belongs to Drueckglueck, with which I had myself blocked last year. Now I have asked for a refund of my deposit. Thereupon the support answered me that I could do this quite simply in the account itself. But this is not possible, because the Welcome bonus is active, which can not be canceled. The support now does not react for 1.5 weeks. I have already written several emails and the chat is also never available. Can anyone from the GJ team help me?

Thank you and many greetings

Madness I had recently also hairgenau so, yet at PlayMillion. Unfortunately it was much more money. DrückGlück does not lift the self-lock and PlayMillion is only 2 minutes in 24 hours in the Live Chat available. Emails I have also written dozens. My Tip wait until the bonus has expired, so I tried it now.

This post has been translated automatically

Hot Topics19th May. 2024 at 03:38 am CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately