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Public complaints: Ramses Gold Casino does not pay winnings [unsolved]

Topic created on 09th May. 2017 | Page: 1 of 1 | Answers: 7 | Views: 2,612
Scofield90

Ramses Gold Casino does not pay winnings [unsolved]

9th May. 2017, at 07:16 pm CEST#1
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Hello,

Ramses Gold is an online casino which blocks your account after a big win. I have won 2 weeks ago Monday over 3500 euros my account was then blocked. I tried to log in almost every day and it always said locked or blocked always different. Have written 3 emails to the support of me not even responds. In the Live Chat, they always just said technical malfunction. 2 days later, the servers were always to blame. And now they only write that I should contact the support, which does not answer me.

EDIT: 05.06.2017

Still haven't heard anything from support or anyone else. My account is still blocked and I can not do anything

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Daniel
Elite

Ramses Gold Casino does not pay winnings [unsolved]

9th May. 2017, at 07:55 pm CEST#2
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Hi Scofield,

i had a look at Ramses Gold Casino and unfortunately I found out that this online casino has a "gambling license" in Curacao.

The regulatory authority in Curacau unfortunately does not respond at all to player complaints. In other words, the casinos can basically do almost anything they want. In this case, we cannot help you directly. You are unfortunately dependent on the goodwill and the seriousness of the casino. Due to this problem, we do not list any Curacao casinos or Online Casinos with gambling licenses outside of Europe in our casino comparison.

I will not deny that there are also good casinos from this jurisdiction that pay out winnings without any problems. Therefore, there is hope that there really is a technical problem and Ramses Gold belongs to the good Curacau casinos. I doubt it very much but there is still a chance.

What can you do now?


  • Write to the regulatory authority and file a complaint in the lower section of the following website under "File a Complaints": https://www.curacao-egaming.com/

  • Contact Ramses Gold Casino and point them to this thread here. Ramses Gold we gladly invite to take a stand on this complaint and resolve this issue to everyone's satisfaction.

  • I also recommend you to register in other casino forums (German & English) to additionally post a complaint there.



Once the issue has been resolved and you have received your money from Ramses Gold, we ask that you please be fair and briefly confirm in all forums that the casino has paid out.

It would be interesting for everyone to see the email conversation between you and the casino. It would be nice if you could post it here (but please make sure that you remove any personal information that you do not want to reveal to the public).

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Anonym

Ramses Gold Casino does not pay winnings [unsolved]

9th May. 2017, at 11:34 pm CEST#3
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if one does not get paid immediately winnings is always shit
Unfortunately, it is not clear from your text how long you have been registered there.

My Tip:
If you are looking for a "new" casino read the user (and Daniels) reviews here and then decide.

More importantly:
if you have deposited the first time ... play something ... and immediately for ne small sum --> request withdrawal.
Then you can see how they react.

Mostly ID proofs are then requested. With good Cas the processing is then also fast.
Often it is also so that the doc's are requested only after a few Ausz.

Of course, there are also a few who close the acc by default first (WH, for example). But that they do not react to mails etc. is not acceptable!

Good luck to you and keep us up to date.

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c****7

Ramses Gold Casino does not pay winnings [unsolved]

10th May. 2017, at 12:14 am CEST#4
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Ramses Gold is blacklisted on many international sites. It doesn't look that great. You can at best try to build up pressure via their support and forums. Legally it looks bad.

This post has been translated automatically

Skitch22
Elite

Ramses Gold Casino does not pay winnings [unsolved]

10th May. 2017, at 10:27 pm CEST#5
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very annoying with such a high sum.

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Daniel
Elite

Ramses Gold Casino does not pay winnings [unsolved]

22nd May. 2017, at 07:07 pm CEST#6
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Has anything positive or negative happened in the last few days?

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Daniel
Elite

Ramses Gold Casino does not pay winnings [unsolved]

26th May. 2017, at 10:27 pm CEST#7
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I ask again, has there been anything positive or negative in the last few days? If no answer, I will close this case

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Daniel
Elite

Ramses Gold Casino does not pay winnings [unsolved]

28th May. 2017, at 06:38 pm CEST#8
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This topic has been closed
According to our GambleJoe user Scofield90, he won €3,500 at Ramses Gold Casino. Ramses Gold Casino support acknowledged the win and stated for several weeks that there was a technical glitch and the winnings would be transferred soon. Almost 3 weeks later, we did not receive any positive feedback from the player and the casino did not comment on this incident either. Whether Ramses Gold Casino paid out or not, we cannot answer with certainty.

Since Ramses Gold Casino is on several international sites for fraud on various blacklists, it can be assumed that the online casino has not paid out. Since this casino has only a weak curacau license, the player, although in this case he is in the right, has no chance to get his winnings.

Rames Gold Casino is operated by:

Owner and operator of Ramses Gold (www.ramsesgold.com) is Game Tech Group N.V., of Dr. M.J. Hugenholtzweg Z/N, UTS Gebouw, Curaçao and its wholly owned subsidiary Supaze Limited of Voukourestiou, 25 NEPTUNE HOUSE, 1st floor, Flat/Office 11 3045, Limasol, Cyprus. Ramses Gold operates under Master License 1668/JAZ, granted by the Government of Curaçao


The online casino licensed in Curacau is also affiliated with the following other casinos:


  • Atlantic Casino Club

  • Casino 1 Club

  • Casino Blu

  • Casino Bordeux

  • Casino Triomphe

  • Company Casino

  • Crazy Casino Club

  • EuroMoon

  • Madame Chance

  • Magik

  • Ocean Bets

  • Osiris

  • Park Lane

  • Cashpot Casino

  • Slots 500

  • DiamondClubVIP

  • Times Square Casino

  • Enzo Casino




We have received similar e-mail complaints about some of these brands in the past. We therefore advise against playing at Online Casinos operated by Game Tech Group N.V. In general, we advise against playing in online casinos with headquarters and gambling license in Curacau, because as a player you have hardly any chance to claim your winnings in case of conflict - even if the player is in the right.

Unfortunately, we have to close this case as unsolved.

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