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Public complaints: MrRingo a withdrawal is not made and support is very difficult to reach.

Topic created on 10th May. 2017 | Page: 1 of 7 | Answers: 67 | Views: 14,423
Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

10th May. 2017, at 07:46 pm CEST#1
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Hi guys, I would like to know from you if any of you also have problems with Mr.Ringo and would like to ask you for advice on my request

on 27 April I won a sum of 2800 euros, which I then also immediately paid out, but since I wanted to withdraw the first time ever money from Mr.Ringo. They wanted to have some documents from me, so that I verify my account, This thing can be understood, I also did what they asked me. Then a few days later they said my account was verified, but the financial department still had to approve the whole thing. I wanted to ask from time to time and I was always told. that it is all still in process, then they were in a meeting and often you have no one more caught, every 3 days you get to face by good luck. Although the Live Chat is online from 11 am to 7 pm, it happens quite often that you hear nothing from them and suddenly the support is offline and a few minutes later back online and then MUss you wait again, because probably from 1-8 people would be in the queue, today I had to wait 2 hours, although only 1 person was in front of me and because it was then 7 pm, the support simply went offline. I hardly believe that the support is available, I feel screwed and rightly so. It can not be that with a short queue, one waits in vain up to 5 hours and one is simply left lying, it is not even informed if one has already clarified the problem of a customer. So you can know how many people are still in front of you.

I feel screwed and have the fear that one does not want to pay me the money.


Do you know if a message to the MGA is promising

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

10th May. 2017, at 10:40 pm CEST#2
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Hello Beruang86,

welcome to the forum I know the Mr. Ringo Casino and even wanted to include it once - but then somehow went under. With Mr. Ringo you are lucky in one thing: This online casino is licensed in Malta and the regulatory authority there takes player complaints seriously.

In the last instance you can file a complaint here: http://www.mga.org.mt/support/online-gaming-support/ and if you are in the right, which I assume according to your description, you will get your money. Unfortunately, it will take some time and nerves.

The first thing I would do is call Mr. Ringo by email, Live Chat, phone or all at the same time and let them know that you have been waiting for your money for too long now and that is why you have filed a public complaint with GambleJoe and if they pay, that you will then mention that in the forum that they have paid. The best thing to do is to send them a link to this page.

If after 2-3 business days there is still no response or Mr. Ringo does not participate in the discussion here, then I would file a complaint with the Malta Gambling Authority and take further action: Spread your case as far as possible on the Internet

It's best to read the following guide article from us as well: Payout problems in Online Casinos: The solutions

By the way, we also invite Mr. Ringo to comment on this case here.

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

11th May. 2017, at 02:00 pm CEST#3
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I thank you for a quick reply and for the help. However, I can not reach the support for 3 or 4 days. Constantly one is in some queue in which nothing happens. I will immediately contact the MGA. Thanks for the help.

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Daniel
Elite

MrRingo a withdrawal is not made and support is very difficult to reach.

11th May. 2017, at 02:57 pm CEST#4
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Beruang86 wrote on 11.05.2017 at 14:00: I thank you for a quick reply and for the help. However, I can not reach the support for 3 or 4 days. Constantly one is in some queue in which nothing happens. I will immediately contact the MGA. Thanks for the help.

Please keep us up to date. It is also best to email Mr. Ringo and let them know that the complaint is public and more will follow. However, do not tell them that you have contacted the MGA. Something like this has to come as a surprise.

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

11th May. 2017, at 03:49 pm CEST#5
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I will do thanks Yes of course I will do, I will inform you.

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

17th May. 2017, at 04:48 pm CEST#6
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Hi guys, I was able to reach someone at Mrringo on Monday and yesterday and also today, it seemed like a 6'er in the lottery if you compare it to last week.

ICh had also contacted me last week at the MGA and my worries and my anger about Mr.Ringo, I was also immediately the next day and It was probably on Monday at 13:59 On my account transferred but it has not arrived until today, at the bank I was told that it takes 2-3 banking days and today I was told that it is usual that it takes 1-2 banking days, I should wait until tomorrow. I hope that it is there tomorrow.


Cross your fingers for me please :|

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

17th May. 2017, at 05:28 pm CEST#7
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Can you ever have that it takes 2-3 days.money comes determined no later than tomorrow!fingers are crossed! ðŸ¤'

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

17th May. 2017, at 06:48 pm CEST#8
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if they say, even incl. time, that it was transferred, then it also arrives at you.
... . I know, in such a case waiting is always the most difficult part
Good Luck

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Beruang86
Rookie

MrRingo a withdrawal is not made and support is very difficult to reach.

17th May. 2017, at 07:05 pm CEST#9
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Joooaaa You're even right

Thanks Vivera and Blackwood for keeping your fingers crossed

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Anonym

MrRingo a withdrawal is not made and support is very difficult to reach.

17th May. 2017, at 10:30 pm CEST#10
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I begrudge you the win with all my heart. I really hope you will have fun with it

Ps: I even press you my feet

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