I have a win of 180 euros so not the world! I paid in at the time with a checking account ... and I also own only this ..Mr.green writes the same mails for the repeated times..apparently you do not read correctly and if you want to call them you reach unfortunately no one ..only via mail! And they are not read through ..and it comes 100 times the same answer!!!!
Mr.green serious ??? Customer friendly ??
People play somewhere else
.behind Mr Green are really loud idiots seemingly!!!! Caution !!!!!!!!!!!
And we are supposed to think this post is serious now?
I don't want to say that you don't have a problem with Mr Green. But the problem is not really understandable from your text. Except that some mails are written back and forth
Like a politician, eternally long text without content Where is the problem then?
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Former Member
Mr green is incompetent
27th Jan. 2019, at 09:26 am CET#4
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I was a customer of Mr Green for more than 4 years and now I will turn my back on this casino because of my last experience.
It started about 6 months ago. I have opened a new checking account and paid with these also at Mr Green. Until January probably 3-4 thousand euros. There was no request until I wanted to pay out a sum of 2000€. Then I was asked for proof of my new checking account. No sooner said than done, I submitted the new documents and suddenly another document was requested. Namely my passport. In this time I moved and therefore had no time to answer within the next 3 days. In the meantime, my account was already frozen/closed. I have submitted the necessary documents and now after 6 months and deposited 3-4 thousand € with the new account, the casino requires a receipt for the old account which I no longer have for 7 months. They demand a bank statement from me. Problem described that I no longer own this account. Now they demand from me a confirmation of a cancellation from the bank. I no longer have all the documents for this. I have never experienced such customer-unfriendly/stalling tactics in a casino before
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Anonym
Former Member
Mr green is incompetent
27th Jan. 2019, at 09:29 am CET#5
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And that because of a paltry 2000€ payout. I just wonder why they didn't want any proof with approx. 4000€ deposits. But when it comes to a payout, they seem to check everything very carefully. Poor casino
capriz wrote on 01/27/2019 09:29: And that because of paltry 2000€ payout. I just wonder why they didn't want proof with ca 4000€ deposits. But when it comes to a payout, they seem to check everything down to the last detail. Poor casino
So the 4k I assume you did not Deposit all at once ?
Any withdrawal over 2k requires special Verification because of black money combating in almost every OC
Had par times over 2k Auszahlen lasen and each time were required to prove after
Now I make most withdrawals between 500- 1300eu and never had problems with these amounts
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Former Member
Mr green is incompetent
27th Jan. 2019, at 10:42 am CET#7
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Das Popi2099 wrote on 01/27/2019 at 10:27 AM
So the 4k I assume you didn't Deposit all at once ?
Any payout over 2k needs special Verification because of black money combating in almost every OC
Had par times over 2k auszahlen lasen and each time were required to proof after
Now I make most withdrawals between 500- 1300eu and never had problems with these amounts
I am aware of that. I have communicated the necessary proofs for the new account and also requested the payment over this account. That the but after almost 6-7 months, the data for the old account which I have not used since this time simply shows the customer-unfriendly stalling tactics of this casino. I have also described to them exactly the problem that I no longer have this account, so I have no account statements and no cancellation confirmation. They literally force me to contact my old bank and ask for a confirmation of termination
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Former Member
Mr green is incompetent
27th Jan. 2019, at 10:46 am CET#8
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It's not like my name etc have changed in the new bank account. If I don't make the withdrawal to my old account anyway and haven't used it in the last 6 months, I don't understand why I should send a confirmation for this account when I already did that years ago
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Former Member
Mr green is incompetent
27th Jan. 2019, at 10:51 am CET#9
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capriz wrote on 01/27/2019 at 10:46 am: It's not like my name etc have changed in the new bank account. If I don't make the withdrawal to my old account anyway and haven't used it in the last 6 months I don't understand why I should send a confirmation for this account when I already did that years ago
Hmmm, never had any problems with Mr Green, funny, is actually a reputable OC.
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Former Member
Mr green is incompetent
27th Jan. 2019, at 11:00 am CET#10
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BonanzaKing wrote on 01/27/2019 10:51 AM
Hmmm, never had any problems with Mr Green, funny, is actually a reputable OC.
Am yes myself for over 4 years customer and had never experienced anything like this. If apparently for this casino something like this offers regarding Verification they also use the opportunity to stall the customers
Mr green is incompetent
Nobody has liked this post so far
Mr.green serious ??? Customer friendly ??
People play somewhere else
.behind Mr Green are really loud idiots seemingly!!!! Caution !!!!!!!!!!!
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Mr green is incompetent
Liked this post:
DeinVater, 
sippi
I don't want to say that you don't have a problem with Mr Green. But the problem is not really understandable from your text. Except that some mails are written back and forth
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Mr green is incompetent
Liked this post:
DeinVater
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Mr green is incompetent
Nobody has liked this post so far
It started about 6 months ago. I have opened a new checking account and paid with these also at Mr Green. Until January probably 3-4 thousand euros. There was no request until I wanted to pay out a sum of 2000€. Then I was asked for proof of my new checking account. No sooner said than done, I submitted the new documents and suddenly another document was requested. Namely my passport. In this time I moved and therefore had no time to answer within the next 3 days. In the meantime, my account was already frozen/closed. I have submitted the necessary documents and now after 6 months and deposited 3-4 thousand € with the new account, the casino requires a receipt for the old account which I no longer have for 7 months. They demand a bank statement from me. Problem described that I no longer own this account. Now they demand from me a confirmation of a cancellation from the bank. I no longer have all the documents for this. I have never experienced such customer-unfriendly/stalling tactics in a casino before
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
So the 4k I assume you did not Deposit all at once ?
Any withdrawal over 2k requires special Verification because of black money combating in almost every OC
Had par times over 2k Auszahlen lasen and each time were required to prove after
Now I make most withdrawals between 500- 1300eu and never had problems with these amounts
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
I am aware of that. I have communicated the necessary proofs for the new account and also requested the payment over this account. That the but after almost 6-7 months, the data for the old account which I have not used since this time simply shows the customer-unfriendly stalling tactics of this casino. I have also described to them exactly the problem that I no longer have this account, so I have no account statements and no cancellation confirmation. They literally force me to contact my old bank and ask for a confirmation of termination
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
Hmmm, never had any problems with Mr Green, funny, is actually a reputable OC.
This post has been translated automatically
Mr green is incompetent
Nobody has liked this post so far
Am yes myself for over 4 years customer and had never experienced anything like this. If apparently for this casino something like this offers regarding Verification they also use the opportunity to stall the customers
This post has been translated automatically