Public complaints: Lapalingo ignores gambling addiction and closure request (Page 2)
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Lapalingo ignores gambling addiction and closure request
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Right actually, Somebody would not have reported here then the 250€ would have been gone anyway and get nothing back, vllt a läppische answer to his request for Player protection via email...
As I already before angedeuted, Lapalingo has internal support problems when it everywhere to complications, whether it is now because of a withdrawal, because of the bonus conditions or because of player protection.
Just because there is a community here, Lapalingo does not need to pretend that the player is the be-all and end-all. I do not want to know how many players have problems at Lapalingo, but do not report here because they do not know the forum.
It is rather scary that so many here in the forum already have complications with the OC, it casts for me rather a bad shadow.
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Lapalingo ignores gambling addiction and closure request
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The TE had already written to Lapalingo before he opened this post here and got no positive feedback from Lapalingo.
Only after public complaint here, the suddenly became active.
Is not worth praise in my eyes but one more reason not to play there. Maybe I'm what this concerns but also just stricter than you.
Glad you got the 250€ back, all the best on your way!
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Lapalingo ignores gambling addiction and closure request
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Lapalingo ignores gambling addiction and closure request
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Yes, you might be right, but there are often people working in support who can't always make a decision and make mistakes. In the case of a public complaint here, managers or employees close to management look at the case again and then decide correctly. I think that this was an isolated case, otherwise there would be much more complaints about Player protection and Lapalingo here.
As far as complaints are concerned, Lapalingo currently gets more on GambleJoe anyway, because the Google rankings are good for a complaint thread and players automatically come across GambleJoe when they do negative research in the direction of Lapalingo. So almost everything you can complain about at Lapalingo automatically shows up here in the forum. With hundreds of thousands of players, of course, mistakes happen. If these are then solved relatively uncomplicated and promptly, I find that basically good.
In any case, the player got his deposited money back from Lapalingo and is now (as requested) permanently banned from this casino due to gambling addiction. I am glad that we could help with our forum to solve this case quickly and relatively uncomplicated.
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Lapalingo ignores gambling addiction and closure request
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Reopened because Lapalingo still wants to make a statement about this case.
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Lapalingo ignores gambling addiction and closure request
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Hello Tropper,
thank you for your participation in this forum. Also many thanks to the other participants.
As a lapalingo.com online casino, we rely heavily on the feedback and honest opinions, as well as constructive criticism, of our players. Therefore, we are glad when players of our casino use GambleJoe's forum to inform us here
Of course, the first places to go are always our support Live Chat, as well as the support@lapalingo.com email address. As with any growing company, complications or problems in communication may arise at some point in the development process. We therefore ask all our players for their apologies and understanding. Nevertheless, we are also dependent on their assistance, because we are always striving to develop in the interests of our customers / players
As Daniel has already written, this forum is maintained by employees who operate on a different corporate level and so communication, also and especially to higher levels, is more direct. Also our support staff is constantly being trained to better decide when a case requires escalation to the technical development team or similar. As with any process, it requires a thorough review (of each individual case), technical development if necessary, and further testing to turn everything into a smooth process.
We are glad that with the help of Somebody's feedback, we have come to a quick and uncomplicated solution of the case and of course we see it as our duty to fully support the player here. For us, this case has been a good learning experience and we hope to have already developed further in terms of player protection in order to make it easier for our players to use our casino - or in this case, to leave it
With this article, we would also like to ask all our players to contact us and tell us their concerns, should these not have been satisfactorily clarified via the support.
With best wishes and greetings,
Yours Sarah from the lapalingo.com Team
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Lapalingo ignores gambling addiction and closure request
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Nice to have a direct communication to a casinorep here in the forum.
I would like to take this opportunity to tell you directly to your face that Lapalingo is one of the most miserable online casinos.
Again and again you hear about problems and also my experiences were the lowest drawer. The worst was the support I experienced (they don't even know elementary things like RTP) and the long-term gaming experience, which was just a rip-off. And Lapalingo is also far behind when it comes to player protection. It's a shame when players have to ask for help in forums for a self-blocking. Just shows your non-existent business ethics.
But I am not surprised by all this, because Rabbit Entertainment Ltd. belongs to Löwenplay, probably the most dubious gambling Provider in Europe. Just to illustrate how things work, here is an internal example. With all Novomatic devices one exchanged there last spring country widely in a night and fog action the Coolfire plates and replaced these by "cash-oriented". This has resulted in a massive reduction in the payout ratio, just legal but only just. The player is only fooled. Losses in the middle four digit range are in Löwenplay play halls without further on a single day in it, inconceivably however true. Also the play regulation is evaded by all kinds of tricks. But thanks to the best contacts at the top, nothing has happened (yet). The only thing is that the players notice this and move on in droves.
Greetings to Pieta and Bingen. I wish everything but nothing good. Companies like Löwenplay damage the image of the industry enormously by your rip-off methods.
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Lapalingo ignores gambling addiction and closure request
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well every manufacturer does that
here is the state but also blame themselves that they are not able to bring legally clear rules on the way.
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Lapalingo ignores gambling addiction and closure request
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i used to give Löwenplay arcades a wide berth, because somehow everyone always lost there. I have to say that I was always skeptical about the Löwenplays. Well, you never know in gaming arcades. There, the providers can actually almost do anything they want - as long as taxes are paid to the tax authorities, everything is fine.
But we are in the field of Online Casinos and here players can rate online casinos thanks to GambleJoe and have a public voice. And fortunately, the AQ of the games can not be simply screwed up or down by any casinos. That is, you can win at Lapalingo just as much as in other casinos. The casinos can at most trick about factors such as Bonuses, Player protection, etc.. In the long run, however, thanks to sites like GambleJoe, this will have a negative effect on casinos that systematically cheat players on the edge of legality.
I have to take Lapalingo's side a bit at this point. If you play without a bonus and win, Lapalingo is one of the casinos that pay out quickly and easily, which you can also read in the player reviews. And a complaint due to player protection there is only one so far. Mistakes happen and Lapalingo has the player the damage also replaced (voluntarily, without the MGA to have switched on). Many casinos wait in such cases (even if the error lies with the casino) for the decision of the MGA. And that can drag on.
In this case, I must also praise Lapalingo for once and I really think that this was an isolated case.
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Lapalingo ignores gambling addiction and closure request
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Open and close, open and close. Now the topic is finally closed
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