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Public complaints: Lapalingo ignores gambling addiction and closure request

Topic created on 22nd Jan. 2018 | Page: 1 of 2 | Answers: 19 | Views: 6,937
Somebody

Lapalingo ignores gambling addiction and closure request

22nd Jan. 2018, at 09:43 pm CET#1
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Hello all,

I have been a silent reader for months. Unfortunately, gambling has become for me some time ago from fun to serious, ie gambling addiction. I have no major debts, but it is totally out of control. Therefore girlfriend revealed and currently also therapy.

Have me blocked at all casinos, including on 11.12.2017 by email at Lapalingo with reference to close my account due to gambling addiction. The mail was also received.

Today I had looked for a month times again here and through the Lapalingo Threads dachre I : "ach schau mal ob es auch wirklich geschlossen ist". Was it then unfortunately not and I've gambled away in the madness 250 euros before I set myself a 10 euro limit.

I have contacted the support with above facts and explicitly mentioned that I have already asked on 11.12 by email for permanent block due to gambling addiction.

I only got the answer that my account was deactivated.

I find it an impudence from Lapalingo to leave the account open. The 250 euros hurt me quite a bit. Of course: if I had won 5000 I would not complain. Nevertheless, it is absolutely not ok from Lapalingo!

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Tropper
Top Member

Lapalingo ignores gambling addiction and closure request

22nd Jan. 2018, at 10:11 pm CET#2
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I thought Lapalingo was such a reputable casino?
It really makes everywhere only problems whether with the withdrawal, player lock or Bonuses 's

The direct contact should take a stand on this..

greetings

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L****o

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 08:23 am CET#3
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Good morning Somebody.
Please contact me directly at sara@lapalingo.com
We take this issue extremely seriously.
Please contact me with your player details so we can have your account suspended immediately!!!
Please get back to me quickly as this is a serious issue.
With best regards.
Sara
Head of Affiliation

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Somebody

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 08:29 am CET#4
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Hello Sara,

The account has been closed in the meantime. My point is that I have already asked on 11.12 to close my account due to Gambling addiction, but this never happened. So yesterday I was able to gamble 250 euros with you, which should not really be possible. Apparently, the issue is not taken quite so seriously.

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L****o

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 08:51 am CET#5
1 Like

Liked this post: Anonym
Hello Somebody,
thank you for the quick feedback.
Please contact our customer service so that we can clarify this case immediately.
We apologize that in this individual case we did not immediately block your account.
The whole Lapalingo team wishes you all the best and we support you 100% in this case.
With best regards,
Sara
Head of Affiliation

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Somebody

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 09:03 am CET#6
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Hello Sara,

Thank you for the quick reply.
I already contacted the support yesterday and only received a "your account is now deactivated". My complaint has not been addressed.

I have forwarded you the mail to Sara@lapalingo.com and now ask for clarification.

Many greetings

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Somebody

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 09:44 am CET#7
2 Likes

Liked this post: Anonym, Avatar von Julian Julian
I just got both an email and the 250 euros back. Really top from Lapalingo!

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L****o

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 10:42 am CET#8
1 Like

Liked this post: Anonym
Thanks to Somebody for your feedback and cooperation in this case.
Best regards.
Sara
Head of Affiliation.

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Tropper
Top Member

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 11:01 am CET#9
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Somebody wrote on 23/01/2018 at 09:44: Just got both an email and the 250 euros back. Really top from Lapalingo!

really great , I'm glad

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Anonym

Lapalingo ignores gambling addiction and closure request

23rd Jan. 2018, at 11:30 am CET#10
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Hmm, so if one is now times quite honestly... they have to pay you even the 250 out if you can prove that you have asked on 11.12 for blocking due to Gambling addiction and thus go to MGA Lapalingo must give you back the money anyway and get one more on it from MGA because of the player protection... so this is by far no goodwill...I find it rather net impudence that the casino once again trying to make the stupid look stupid...but at least someone has resisted

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