Hello, I have been a customer at NYspins since January 2021. With my first withdrawal, my account was fully verified.
After a lot of deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams, I should but please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by Voodoodreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ at Nyspins, I have written to the chat, which then told me,
that I had not responded to the requests of renewed account Verification and there would be no payout for so long
I told my counterpart that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do the support for both casinos and there has probably been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my pay stub for February.
Again 2 days nothing. On renewed demand I just got the information that would have fallen with my bank statements 4 payments by Trustly augefallen.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas
The 48 hours that it can supposedly take until a document is verified are always exceeded, until then comes another request to submit something new again.
shortleg wrote on 12/03/2021 at 13:55: Hello, since January 2021 I am a customer at Nyspins. During my first withdrawal my account was fully verified.
After a lot of deposits and withdrawals, I was suddenly written by the support of VoodooDreams, I should but please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by Voodoodreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ at NYspins, I have written to the chat, which then told me,
that I had not responded to the requests of renewed account Verification and there would be no payout for so long
I told my counterpart that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do the support for both casinos and there has probably been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my pay stub for February.
Again 2 days nothing. On renewed inquiry I just got the information that would have been augefallen with my bank statements 4 payments by Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas
The 48 hours that it can supposedly take until a document is verified are always exceeded, until then comes another request to submit something new again.
Funnily enough, today came something similar to me they want my proofs for 01/21 have now sent them my statement from the E-wallet
So far, nothing came with me is about 400 €
Funnily enough, I could Deposit the last time deposit deposit and suddenly when you're lucky again and "only 400 €" want to pay out comes the check
I do not want to complain that have always paid out super fast and everything but this is now annoying tremendously if they refuse to recognize the document I think I'll close my account there then they would have to pay out my money if I'm no longer a customer with them
And in addition it excites me on years long no casino wants such documents and now suddenly all ??!!!
I am still of the opinion if the E-wallet does not ask where the money comes from as a payment service Provider why then the casino a payment service provider would be much more likely to notice if something is wrong than a casino and since from there never came what is already proof enough that everything is going as it should be
I mean I load my E-wallet with my bank account on or me money is sent by known since you can always see exactly where it comes from and should you now trace the chain endlessly long back?
I pay money into my account a bank says ok then I pay the money to an e-wallet the e-wallet says ok then I pay it to a casino and the casino suddenly says wait a minute we are not sure if this all fits with what authority do they please do something like this
Do you understand what I mean I don't understand the logic there are people deciding what is ok and what is not who don't have this payment processing as their main job like banks e.g
i think I will close my account there then they would have to pay out my money if I am no longer a customer with them
Is that so? Can anyone confirm this for me?
If that is so and they then have to pay out, my notice goes out quickly
I thought so far that my money is then lost.
shortleg wrote on 12/03/2021 at 19:31
Is this so? Can anyone confirm this for me?
If so and they then have to pay out, my notice goes out quickly
I thought until now that my money is then lost.
Yes I am trying to find out but actually they are obligated to pay out all credit in the event of a termination of the business relationship
It's the same if you cancel your account or life Insurance etc...
Can of course be that they can check off a processing fee but would be me then also bums much more important it should be good customers therefore not to lose
shortleg wrote on 12/03/2021 at 13:55: Hello, since January 2021 I am a customer at Nyspins. During my first withdrawal, my account was fully verified.
After a lot of deposits and withdrawals, I was suddenly written by the support of VoodooDreams, I should but please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by Voodoodreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ at NYspins, I have written to the chat, which then told me,
that I had not responded to the requests of renewed account Verification and there would be no payout for so long
I told my counterpart that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do the support for both casinos and there has probably been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my pay stub for February.
Again 2 days nothing. On renewed inquiry I just got the information that would have been augefallen with my bank statements 4 payments by Trustly.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas
The 48 hours that it can supposedly take until a document is verified are always exceeded, until then comes another request to submit something new again.
MGA Cover Letter. Clearly point out that they want account data from other casinos from you to contact them and match the data. That would be virtually the absolute opposite of data protection, if casinos from different operators cheerfully exchange what you are doing with them, or not
Besides, it's none of their f**king business what else is going on in your account. I always blacken on account statements all other transfers that have nothing to do with the respective casino. Never had any problems with that
tEquilA wrote on 03/13/2021 at 01:51 PM
MGA Cover Letter. Clearly point out that they want account data from other casinos from you to contact them and match the data. That would be the absolute opposite of data protection, if casinos from different operators exchange happily what you are doing with them, or not
Besides, it's none of their damn business what else is going on in your account. I always blacken on account statements all other transfers that have nothing to do with the respective casino. Never had any problems with that.
They belong to the same group, so the exchange is ok
gamble1 wrote on 13/03/2021 at 02:08
They belong to the same group therefore the exchange is ok
He writes in the first post
" I have of course replied to them that I do not have an account there."
Thought therefore it is about another casino. Then it would mean, he should prove his identity with account data, which does not exist so far, because he has no account there.
Verification Nyspins
Nobody has liked this post so far
After a lot of deposits and withdrawals, I was suddenly contacted by the support of VoodooDreams, I should but please verify my account.
I have of course answered that I do not have an account there.
Again and again I was written to by Voodoodreams, which I should finally submit my documents.
On my questions, how they come on me, there was no answer.
Since I am waiting for 4 days also still on 2 payouts of 3800€ at Nyspins, I have written to the chat, which then told me,
that I had not responded to the requests of renewed account Verification and there would be no payout for so long
I told my counterpart that I had not received any request from NYspins to submit any documents, but only from Voodoodreams and that I did not know them.
He then told me that they do the support for both casinos and there has probably been a mix-up in the sender email.
So were then already times 2 days rum.
I then uploaded the required bank statement and my pay stub for February.
Again 2 days nothing. On renewed demand I just got the information that would have fallen with my bank statements 4 payments by Trustly augefallen.
Now NYspins wants a confirmation of the other casinos, with player name, account number, real name in which I have won, before it continues with the verification.
I'm running out of ideas
The 48 hours that it can supposedly take until a document is verified are always exceeded, until then comes another request to submit something new again.
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
Funnily enough, today came something similar to me they want my proofs for 01/21 have now sent them my statement from the E-wallet
So far, nothing came with me is about 400 €
Funnily enough, I could Deposit the last time deposit deposit and suddenly when you're lucky again and "only 400 €" want to pay out comes the check
I do not want to complain that have always paid out super fast and everything but this is now annoying tremendously if they refuse to recognize the document I think I'll close my account there then they would have to pay out my money if I'm no longer a customer with them
And in addition it excites me on years long no casino wants such documents and now suddenly all ??!!!
I am still of the opinion if the E-wallet does not ask where the money comes from as a payment service Provider why then the casino a payment service provider would be much more likely to notice if something is wrong than a casino and since from there never came what is already proof enough that everything is going as it should be
I mean I load my E-wallet with my bank account on or me money is sent by known since you can always see exactly where it comes from and should you now trace the chain endlessly long back?
I pay money into my account a bank says ok then I pay the money to an e-wallet the e-wallet says ok then I pay it to a casino and the casino suddenly says wait a minute we are not sure if this all fits with what authority do they please do something like this
Do you understand what I mean I don't understand the logic there are people deciding what is ok and what is not who don't have this payment processing as their main job like banks e.g
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
Is that so? Can anyone confirm this for me?
If that is so and they then have to pay out, my notice goes out quickly
I thought so far that my money is then lost.
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
Yes I am trying to find out but actually they are obligated to pay out all credit in the event of a termination of the business relationship
It's the same if you cancel your account or life Insurance etc...
Can of course be that they can check off a processing fee but would be me then also bums much more important it should be good customers therefore not to lose
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
MGA Cover Letter. Clearly point out that they want account data from other casinos from you to contact them and match the data. That would be virtually the absolute opposite of data protection, if casinos from different operators cheerfully exchange what you are doing with them, or not
Besides, it's none of their f**king business what else is going on in your account. I always blacken on account statements all other transfers that have nothing to do with the respective casino. Never had any problems with that
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
They belong to the same group, so the exchange is ok
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
Are you psychic? I did not mention the other casino with any word.
This post has been translated automatically
Verification Nyspins
Nobody has liked this post so far
He writes in the first post
" I have of course replied to them that I do not have an account there."
Thought therefore it is about another casino. Then it would mean, he should prove his identity with account data, which does not exist so far, because he has no account there.
This post has been translated automatically