I signed up for Drückglück a few days ago and claimed the welcome bonus. Now that I have gambled away everything I had in active bonus (no active bonus left) I wanted to withdraw the remaining money. For Verification I have already uploaded: Salary statement, bill electricity & gas, front of ID.
As expected, I have not received any information whether the documents have arrived or whether something is missing. Then I talked to a nice person in the support chat in English and asked what is still missing. He said that the ID is missing. I then said that "ID" and "passport" is the same for me and I have already uploaded the ID. Since neither my English nor his English is really good and there were a lot of misunderstandings, he finally let me know that all they are still missing is my "ID"
My question now is: What the hell does he mean by that? I have to say that I am completely new to this "scene" and have never played online or in arcades. But since there seem to be some experienced people around, I hope someone of you can tell me what exactly I should upload now? Is there a common document that the Online Casinos accept as "ID"?
Standard is the front and back of the identity card, the first page of a bank statement, so it must be your name, Iban and the name of the bank on it and a current bill from energy Provider or telephone. This is usually sufficient.
Thank you for your replies. When I just logged in to Drückglück to upload the back of my ID card, I noticed that the warning notice disappeared where it used to say that I should verify myself. I was then able to go to Payout as normal and withdraw my desired amount or request the payout. A mail with the confirmation that the Verification was successful I still have not received, but I should not care. I am curious whether there is actually what arrives with me
Sorry, a question I would have then but again. When I went to payout, there came this picture:
So only two options to pay out. Since I'm not familiar with either the first or the second, I just went with the first. Does anyone know which payout method this is? There is also no name. I had deposited via Paypal. Hopefully I have not messed up now
DrückGlück again...
Nobody has liked this post so far
I signed up for Drückglück a few days ago and claimed the welcome bonus. Now that I have gambled away everything I had in active bonus (no active bonus left) I wanted to withdraw the remaining money. For Verification I have already uploaded: Salary statement, bill electricity & gas, front of ID.
As expected, I have not received any information whether the documents have arrived or whether something is missing. Then I talked to a nice person in the support chat in English and asked what is still missing. He said that the ID is missing. I then said that "ID" and "passport" is the same for me and I have already uploaded the ID. Since neither my English nor his English is really good and there were a lot of misunderstandings, he finally let me know that all they are still missing is my "ID"
My question now is: What the hell does he mean by that? I have to say that I am completely new to this "scene" and have never played online or in arcades. But since there seem to be some experienced people around, I hope someone of you can tell me what exactly I should upload now? Is there a common document that the Online Casinos accept as "ID"?
Thanks in advance!
This post has been translated automatically
DrückGlück again...
Nobody has liked this post so far
This post has been translated automatically
DrückGlück again...
Nobody has liked this post so far
This post has been translated automatically
DrückGlück again...
Nobody has liked this post so far
Thank you for your replies. When I just logged in to Drückglück to upload the back of my ID card, I noticed that the warning notice disappeared where it used to say that I should verify myself. I was then able to go to Payout as normal and withdraw my desired amount or request the payout. A mail with the confirmation that the Verification was successful I still have not received, but I should not care. I am curious whether there is actually what arrives with me
This post has been translated automatically
DrückGlück again...
Nobody has liked this post so far
So only two options to pay out. Since I'm not familiar with either the first or the second, I just went with the first. Does anyone know which payout method this is? There is also no name. I had deposited via Paypal. Hopefully I have not messed up now
Greeting
This post has been translated automatically
DrückGlück again...
Nobody has liked this post so far
This post has been translated automatically