Caro wrote on 05.06.2021 at 09:14
Why should Westbest89 open a review/complaint on Askgamblers/CasinoGuru when we here on GambleJoe also have the casino listed and have a contact person!!!
I'm already in contact with Westbest89 and see to what extent I can mediate
Right was in the head at another casino now you're in good hands Caro has also helped me once very much I can only recommend
So, there is now a review that is not quite so tasty but Twin is still one of the better casinos.
And with patience you will definitely get your money. Let them do their job and you do yours.
If you are a VIP, write to your manager. In addition, you will not only gamble in a casino and have cashed out wins. Send a screen of it. That also counts.
You can also attach sales receipts or sales contracts from Ebay blacked out. Was reported here somewhere in the forum already times that it went.
Since now immediately scream: Take money and delete account would be (in my opinion) the wrong way.
I myself have been playing there for a long time and never had any problems. 6k from my photo were after 5 hours on my wallet
I'm getting in touch here because I'm already in contact with Caro. Since almost exactly one week I am waiting for a cashout from Twin in the amount of 44.225 Euro.
I am LVL 135 and a loyal and faithful customer at Twin. Cashouts have never been a problem and also fast, although there aren't really many cashouts there, but that's my problem and no fault of Twin. I am someone who does not necessarily play with low stakes.
Since this cashout, the casino wants to have countless documents from me, which amounts to pure harassment. As of today, they have received 13 or 14 approved documents from me, which is still not enough for them. They want to have winnings statements from other casinos, which I have also requested. Two days before, I had also cashed out 11000 euros in another casino and in between again and again here 2000, there 1000, there 4000 and so on
An official Dokiument was required, which I also got with trouble and hardship. Twin was not enough and they demanded it signed and stamped, which was never mentioned at first. My VIP manager had told me that I should request this and the casinos are also obliged to issue this. But not that they have to be signed and stamped. On the renewed request that they should please sign and stamp them, I got no answer at all. Not from either casino.
Yesterday evening I thought I would go to the chat and talk to them, so that this odyssey finally comes to an end. The chat employee had direct contact with their payment team, whereupon I was told that I should upload the win confirmations again, they would look over the documents again. I then did and since I am married, I have at the same time a handwritten document, with the data of my wife and me + date of birth + both ID cards + signed by both added, so that it is confirmed that we have a marriage account, where all wins are paid out on it.
In the meantime, I have also spoken to my VIP manager on the phone and have been in contact with him via WhatsApp. He writes me every day that he tries everything to wave the payout as soon as possible. The wins are now not enough for them and they apparently do not believe that these have also landed with me. FUN FACT: I sent my VIP manager a video via WhatsApp where I logged into my bank account live and showed him the winnings. I don't have to do that, of course... but I wanted him to see it.
Then they wanted me to confirm from MuchBetter that this account is mine. I have requested and also submitted. Then they wanted a confirmation from MuchBetter where the transactions from MB to Twin are listed. I requested it and the MB employee was kind enough to prepare the document for me. And after that they wanted me to send them NO MORE confirmation from MB with cell phone bill where the number is matching MB account. How should I have gotten the other two MB documents before?
As an example, I gave Twin the following scenario: I win 50k at Provider A today and cash it out. After the session I go to provider B and lose 25k there. Out of frustration I go to Provider C and lose another 25k. And to make matters worse, I go to Provider D and Deposit 25k from my budget (which is a daily minus of 25k plus the deposit from Provider A). I then submit the 50k as a win document. What the heck does that make sense please?
If I describe the whole week here, I fill an entire page of the thread on which direction this is drifting. I am experienced with larger payouts and unfortunately I have to confirm that this situation - as it is right now with Twin - was 101% always the case when the payout was larger. Nobody ever cared if you deposited 10 Euro or 10k or 100k before. But as soon as it comes to the cashout, the casinos always behave as if they are on the verge of insolvency.
I do not blame my VIP manager, he seems to be annoyed by me, but is always very smart and polite. I have NEVER played again at any casino where such problems have occurred. This, to my regret, will certainly be the case at Twin, although I find the casino quite straightforward for "smaller cashouts".
Just be warned that this is slowly but surely heading in a direction where you might want to think outside the box and consider whether this is particularly beneficial. With a publication of my thing I have waited a long time, but at some point is then also times good and I also know the one or other Streamer, where I like to give a "Donation", so that is warned of such business practices
With Twin I also had to verify 100x, just annoying! Each time also 1000 documents.
In addition, the DepositBonuses are also becoming increasingly rare. I only play there very rarely
So meanwhile I feel it really as a piggery as here me a loyal and paying customer is dealt with!
On my request by email this morning I got only a standard response with the availability of support! Otherwise radio silence!
About an hour ago I was again in the Live Chat to ask the status of my subsequently submitted documents!
Then I was told that a note was left that I would need an official letter from my gambling win at LeoVegas! Caro from Forum advised me over the weekend to send a screenshot of see confirmation mail! Of course you do not accept this now!
The Verification of my 2.account was hushed up because I still have no info whether accepted or not! Also on my request in the chat I was given no answer! I have remained 20 min in the chat and no more answer! A Sauerrei in my eyes! So chat closed and now made a request to LeoVegs!
Since I was also there for a long time in the VIP program with consultant and am already Jahrelang customer I hope that you do not cross and issue me such a document!
My so-called personal advisor probably no longer exists since my payout at "Twin"
So what's going on is really the madness!
Since I have now proven financial sources of several thousand euros also I have unrestricted access and all run on my name!
Exactly 1:1 the same behavior as mine. I also bet that we have the same VIP manager. For sure He also doesn't respond to my WhatsApp anymore and when he does, it's always the same crap. Let me guess... your chat partner today was called Frank, right?
I can not write to you, because I'm too new here. But you write to me but times, then we can exchange.
Now here I give you already the advice that you should sign the documents and let stamp. That will come later, when you get the normal statements that are never signed and you have to make a fool of yourself with begging emails for a signed document. And get a confirmation from your e-wallet right away, where you can see the deposits and withdrawals to Twin on it
In the meantime I have submitted 24 documents (in words twenty-four). By the way, they do not consider a vehicle sale as income. For this reason, I threw the money then also immediately in the trash, because is worth nothing 🙄
About the entry conditions to Malta I have also already made myself smart
Exactly 1:1 the same behavior as mine. I also bet that we have the same VIP manager. For sure He also doesn't respond to my WhatsApp anymore and when he does, it's always the same crap. Let me guess... your chat partner today was called Frank, right?
I can not write to you, because I'm too new here. But you write to me but times, then we can exchange.
Now here I give you already the advice that you should sign the documents and let stamp. That will come later, when you get the normal statements that are never signed and you have to make a fool of yourself with begging emails for a signed document. And get a confirmation from your e-wallet right away, where you can see the deposits and withdrawals to Twin on it
In the meantime I have submitted 24 documents (in words twenty-four). By the way, they do not consider a vehicle sale as income. For this reason, I threw the money then also immediately in the trash, because is worth nothing 🙄
About the entry conditions to Malta I have also already made myself smart
The problem which many casinos have is that they take exactly the way of the money so after the motto I give you now 5 € to buy food you pay then because you have of course 5 € in the bank with the card and put the 5 € in your wallet
Now you arrive at the restaurant and want to pay 5 € with the bank but the owner wants exactly the 5 € you got from me
I hope it is clear to everyone what I mean
And there is the problem the casino wants to know exactly where this money comes from for every Deposit almost like they would check the serial number of the bills
And there I think a point is reached which is completely exaggerated I mean the bank says clear all good the E-wallet says also yes clear all good and the casino comes then and means moment times we check in the year 2021 by hand over several days what several systems before you have already done
Since I ask myself the question, do the casinos thus insinuate the payment providers incompetence or where does the presumption come from that all possibly made a mistake but their petty manual checks are suddenly just the right thing?
Please do not get me wrong it is important to check just when it comes to money but why do the casinos have the best method for this
[solved] Twin additional verification
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Congratulations! Hope that it will also slowly what with me
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[solved] Twin additional verification
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Right was in the head at another casino now you're in good hands Caro has also helped me once very much I can only recommend
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[solved] Twin additional verification
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I keep my fingers crossed for you!
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[solved] Twin additional verification
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And with patience you will definitely get your money. Let them do their job and you do yours.
If you are a VIP, write to your manager. In addition, you will not only gamble in a casino and have cashed out wins. Send a screen of it. That also counts.
You can also attach sales receipts or sales contracts from Ebay blacked out. Was reported here somewhere in the forum already times that it went.
Since now immediately scream: Take money and delete account would be (in my opinion) the wrong way.
I myself have been playing there for a long time and never had any problems. 6k from my photo were after 5 hours on my wallet
This post has been translated automatically
[solved] Twin additional verification
Liked this post:
Maximus_Winnus
I am LVL 135 and a loyal and faithful customer at Twin. Cashouts have never been a problem and also fast, although there aren't really many cashouts there, but that's my problem and no fault of Twin. I am someone who does not necessarily play with low stakes.
Since this cashout, the casino wants to have countless documents from me, which amounts to pure harassment. As of today, they have received 13 or 14 approved documents from me, which is still not enough for them. They want to have winnings statements from other casinos, which I have also requested. Two days before, I had also cashed out 11000 euros in another casino and in between again and again here 2000, there 1000, there 4000 and so on
An official Dokiument was required, which I also got with trouble and hardship. Twin was not enough and they demanded it signed and stamped, which was never mentioned at first. My VIP manager had told me that I should request this and the casinos are also obliged to issue this. But not that they have to be signed and stamped. On the renewed request that they should please sign and stamp them, I got no answer at all. Not from either casino.
Yesterday evening I thought I would go to the chat and talk to them, so that this odyssey finally comes to an end. The chat employee had direct contact with their payment team, whereupon I was told that I should upload the win confirmations again, they would look over the documents again. I then did and since I am married, I have at the same time a handwritten document, with the data of my wife and me + date of birth + both ID cards + signed by both added, so that it is confirmed that we have a marriage account, where all wins are paid out on it.
In the meantime, I have also spoken to my VIP manager on the phone and have been in contact with him via WhatsApp. He writes me every day that he tries everything to wave the payout as soon as possible. The wins are now not enough for them and they apparently do not believe that these have also landed with me. FUN FACT: I sent my VIP manager a video via WhatsApp where I logged into my bank account live and showed him the winnings. I don't have to do that, of course... but I wanted him to see it.
Then they wanted me to confirm from MuchBetter that this account is mine. I have requested and also submitted. Then they wanted a confirmation from MuchBetter where the transactions from MB to Twin are listed. I requested it and the MB employee was kind enough to prepare the document for me. And after that they wanted me to send them NO MORE confirmation from MB with cell phone bill where the number is matching MB account. How should I have gotten the other two MB documents before?
As an example, I gave Twin the following scenario: I win 50k at Provider A today and cash it out. After the session I go to provider B and lose 25k there. Out of frustration I go to Provider C and lose another 25k. And to make matters worse, I go to Provider D and Deposit 25k from my budget (which is a daily minus of 25k plus the deposit from Provider A). I then submit the 50k as a win document. What the heck does that make sense please?
If I describe the whole week here, I fill an entire page of the thread on which direction this is drifting. I am experienced with larger payouts and unfortunately I have to confirm that this situation - as it is right now with Twin - was 101% always the case when the payout was larger. Nobody ever cared if you deposited 10 Euro or 10k or 100k before. But as soon as it comes to the cashout, the casinos always behave as if they are on the verge of insolvency.
I do not blame my VIP manager, he seems to be annoyed by me, but is always very smart and polite. I have NEVER played again at any casino where such problems have occurred. This, to my regret, will certainly be the case at Twin, although I find the casino quite straightforward for "smaller cashouts".
Just be warned that this is slowly but surely heading in a direction where you might want to think outside the box and consider whether this is particularly beneficial. With a publication of my thing I have waited a long time, but at some point is then also times good and I also know the one or other Streamer, where I like to give a "Donation", so that is warned of such business practices
That as info for you
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[solved] Twin additional verification
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aXxEsS
In addition, the Deposit Bonuses are also becoming increasingly rare. I only play there very rarely
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[solved] Twin additional verification
Nobody has liked this post so far
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[solved] Twin additional verification
Nobody has liked this post so far
On my request by email this morning I got only a standard response with the availability of support! Otherwise radio silence!
About an hour ago I was again in the Live Chat to ask the status of my subsequently submitted documents!
Then I was told that a note was left that I would need an official letter from my gambling win at LeoVegas! Caro from Forum advised me over the weekend to send a screenshot of see confirmation mail! Of course you do not accept this now!
The Verification of my 2.account was hushed up because I still have no info whether accepted or not! Also on my request in the chat I was given no answer! I have remained 20 min in the chat and no more answer! A Sauerrei in my eyes! So chat closed and now made a request to LeoVegs!
Since I was also there for a long time in the VIP program with consultant and am already Jahrelang customer I hope that you do not cross and issue me such a document!
My so-called personal advisor probably no longer exists since my payout at "Twin"
So what's going on is really the madness!
Since I have now proven financial sources of several thousand euros also I have unrestricted access and all run on my name!
LG Thomas
This post has been translated automatically
[solved] Twin additional verification
Nobody has liked this post so far
Exactly 1:1 the same behavior as mine. I also bet that we have the same VIP manager. For sure He also doesn't respond to my WhatsApp anymore and when he does, it's always the same crap. Let me guess... your chat partner today was called Frank, right?
I can not write to you, because I'm too new here. But you write to me but times, then we can exchange.
Now here I give you already the advice that you should sign the documents and let stamp. That will come later, when you get the normal statements that are never signed and you have to make a fool of yourself with begging emails for a signed document. And get a confirmation from your e-wallet right away, where you can see the deposits and withdrawals to Twin on it
In the meantime I have submitted 24 documents (in words twenty-four). By the way, they do not consider a vehicle sale as income. For this reason, I threw the money then also immediately in the trash, because is worth nothing 🙄
About the entry conditions to Malta I have also already made myself smart
This post has been translated automatically
[solved] Twin additional verification
Nobody has liked this post so far
The problem which many casinos have is that they take exactly the way of the money so after the motto I give you now 5 € to buy food you pay then because you have of course 5 € in the bank with the card and put the 5 € in your wallet
Now you arrive at the restaurant and want to pay 5 € with the bank but the owner wants exactly the 5 € you got from me
I hope it is clear to everyone what I mean
And there is the problem the casino wants to know exactly where this money comes from for every Deposit almost like they would check the serial number of the bills
And there I think a point is reached which is completely exaggerated I mean the bank says clear all good the E-wallet says also yes clear all good and the casino comes then and means moment times we check in the year 2021 by hand over several days what several systems before you have already done
Since I ask myself the question, do the casinos thus insinuate the payment providers incompetence or where does the presumption come from that all possibly made a mistake but their petty manual checks are suddenly just the right thing?
Please do not get me wrong it is important to check just when it comes to money but why do the casinos have the best method for this
This post has been translated automatically