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Casino verification: MrGreen Verification

Topic created on 11th Jan. 2022 | Page: 1 of 1 | Answers: 6 | Views: 2,298
EgoColourZ

MrGreen Verification

11th Jan. 2022, at 12:40 pm CET#1
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Hello, last week my account at MrGreen was suspended out of the blue without warning and I was told to contact customer support. So I did and was told not to worry I just need to verify my account. So on the same day I sent all the requested documents to the appropriate email. A day later I received confirmation that the documents are now with the appropriate team for verification. So far so good. It's been a week now and I still haven't received any email regarding my account from MrGreen, just nothing. Of course, I have contacted MrGreen's customer support several times, but I always get the same answer: "I should not worry, the documents are with the appropriate team and still need to be reviewed."
On the website it says that the process to verify should take a maximum of 48 hours, and if it takes 72 hours I don't care, just slowly I'm getting really worried especially because my account currently had a relatively large amount of money on top and I'm kind of afraid that I won't see a cent of it anymore
Has anyone had similar experiences or maybe can even help me with my problem? Would appreciate a reply!

LG
Daniel

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ExSpielsuchti
Amateur

MrGreen Verification

12th Jan. 2022, at 08:23 am CET#2
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i don't know how much money you had in your account, even if it was only 5€, I would contact the GJ team directly.
But one week for a simple Verification is much too long.

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EgoColourZ

MrGreen Verification

12th Jan. 2022, at 02:16 pm CET#3
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Hello, thank you for your reply. By GJ team you mean the moderator team from this site right? What is the best way to contact them?

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ExSpielsuchti
Amateur

MrGreen Verification

12th Jan. 2022, at 05:31 pm CET#4
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if you go down on the page are the mods and who is currently online

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EgoColourZ

MrGreen Verification

22nd Feb. 2022, at 11:57 am CET#5
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Information about the case:

Was finally banned after waiting 1 1/2 months for my Verification and all my money (815Eur) on MrGreen was "deleted" or it will not be transferred to me.... no idea what I did wrong, have played relatively long on this site Slots & LiveCasino and sports betting and was banned out of the blue. MrGreen is absolutely NOT to recommend!

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Relisys81
Rookie

MrGreen Verification

22nd Feb. 2022, at 12:08 pm CET#6
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Did you not get any feedback on what their problem was? Normally you get at least an info if there are problems and you may have to run something. Sounds really strange what MrGreen does there..

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EgoColourZ

MrGreen Verification

22nd Feb. 2022, at 04:46 pm CET#7
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But they have already sent me an email but I just do not understand exactly what I did wrong... and have also written to support who could not tell me anything more specific.

Here is the email from MrGreen:

Hello



we hope you have a pleasant day.



We are sorry to inform you that your account at Mr Green has been permanently closed due to a violation of our Terms and Conditions. Your wins have been confiscated and your last Deposit of 49 eur has been refunded manually to your Skrill account.


You can find the policy in detail in our Terms and Conditions.

11. TERMINATION, SUSPENSION AND CLOSURE OF PLAYER ACCOUNTS
11.1 We may restrict your access to Mr Green's website, suspend or terminate your account, withdraw your betting offers, void any outstanding bets on your account, cancel any bets not accepted, or cancel and void any outstanding or accepted bets in our sole discretion if:
11.1.1 We have reason to believe that you have committed a prohibited act;
11.1.2 We are required to do so under any applicable law, rule or regulation;

5. Cancellation (voiding) of bets
4) Related Scenarios: Unless placed via the event internal combination feature of Mr
Green placed or expressly offered as a special offer, Mr Green prohibits cumulative bets that may involve two or more related outcomes, (e.g. Team A becomes champion and Player B becomes top scorer in the same league). Although Mr Green will take all necessary measures to prevent such possibilities, for these situations, Mr Green reserves the right, at its sole discretion, to void any part of the cumulative
Bet containing the correlated results whose odds do not relate to related scenarios.


Mr Green takes violations of any of these terms very seriously and any game that players play or wager that violates any of these terms will, in Mr Green's sole discretion, be void and the wins may be confiscated and the account may be closed or suspended indefinitely.""

Thank you for your understanding.



Kind regards,

Mr Green


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