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Bonus & offers: VegasHero: Am I blind? (Page 2)

Topic created on 27th Apr. 2018 | Page: 2 of 2 | Answers: 18 | Views: 4,390
tontoo2
Experienced

VegasHero: Am I blind?

28th Apr. 2018, at 11:58 am CEST#11
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I see the explanation by mail as a pure white lie.
One should first play with bonus, the real money is "in the background"? Can I now Deposit 1000 euros, play down the bonus, in case of bad luck cancel some Resteuro and pay out 1000 euros, possibly 1x convert?
If the balance had fallen below 100 euros, the bonus would no longer have been active?
I lack faith. I have NEVER had the case that is not first played with real money, or a combination of E + B, or pure B (real money converted to B when depositing).
They should already pay that out, with the bonus, 100 euros, expiring. The mail story is not good.

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Anonym

VegasHero: Am I blind?

28th Apr. 2018, at 04:26 pm CEST#12
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Stromberg wrote on 28.04.2018 at 10:46: In any case, the bonus conditions could be listed a little clearer, so it gives the impression as if you first play with real money which you can pay out at any time as long as the bonus was not touched.
From which sschimi is also assumed.

That's exactly it, for me absolutely not recognizable. Since one makes the effort and reads the conditions beforehand, and then something like this.
Have not seen anything like this at any other casino

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Anonym

VegasHero: Am I blind?

28th Apr. 2018, at 04:55 pm CEST#13
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Platin casino are also such birds. They divide the bonus and real money in the account neatly, but the bonus conditions apply to both. You can not cancel the bonus, or you would also cancel the real money wins. Original quote live support: "I can not recommend". Oh what? I can not recommend something either: Casinos that screw their customers with unfair bonuses. *Middle finger*

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Anonym

VegasHero: Am I blind?

28th Apr. 2018, at 07:06 pm CEST#14
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Now I really have a problem.
Have fulfilled the bonus conditions on installments from Daniel. The money is now available as real money, I have a balance of 3500€
And when they now come with the 10€-bet I think I freak out...

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Daniel
Elite

VegasHero: Am I blind?

28th Apr. 2018, at 09:03 pm CEST#15
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sschimi wrote on 28/04/2018 at 19:06: Now I really have a problem.
Have fulfilled the bonus conditions on installments from Daniel. The money is now available to me as real money, have a balance of 3500€
And now when they come with the 10€-bet I think I'm going crazy...

Then you have to open a new thread but I think and hope not that they will come because of a few 10€ bets with it.

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Anonym

VegasHero: Am I blind?

2nd May. 2018, at 11:06 am CEST#16
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Brief Update:

Vegashero refuses to pay out, citing their Bonus terms, which I would have violated with the €10 bets.
Daniel unfortunately could not achieve anything either, they do not make exceptions.

I now refer to the initial problem that in my opinion the bonus terms should never have applied to me, since the real money (according to AGB §8.9) is always used first. (Even if the display on the page suggests otherwise)

Case is now opened at their compliance and MGA.

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Marqes
Expert

VegasHero: Am I blind?

2nd May. 2018, at 12:47 pm CEST#17
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Daniel wrote on 27.04.2018 at 14:17: VegasHero does not interpret this rule so strictly and the management there is nice, professional and often also Kulant. With your win amount, I see quite good hope that they will pay you. With the amount of profit you should not have violated the 5€-Maxbetrule too excessively.

Good casinos do not wait for a rule to be broken to not pay out. At Casumo I have also won well (more than you) and have accidentally violated the bonus rules slightly. 1 - 2x turned to 6€, because I switched from Lucky Lady to Lucky Lady 6, where there are only the levels 4€ and 6€. I asked in the chat and I was also paid out the amount anyway. If this had happened to me at Wunderino, for example, the money would have been gone for sure.

I see in your case (since Vegashero is also a good casino) good chances. But unfortunately I can not promise anything ...

I sent you a PM ...

Casumo had novos at that time?
I always thought StarGames SuperGaminator Quasar and Ovo were the only ones that had them.

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Anonym

VegasHero: Am I blind?

2nd May. 2018, at 12:51 pm CEST#18
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Marqes wrote on 02/05/2018 at 12:47 PM
Casumo had novos back in the day?
I always thought StarGames SuperGaminator Quasar and Ovo were the only ones that had them.

Casumo didn't have the Novos for long. Only a few weeks. It was advertised with big tam tam to have this now in the portfolio and a few weeks later Novoline has withdrawn from the German online market had!

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Marqes
Expert

VegasHero: Am I blind?

2nd May. 2018, at 01:14 pm CEST#19
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Ronny1982 wrote on 02/05/2018 at 12:51 PM
Casumo didn't have the Novos for long. Only a few weeks. It was advertised with big tam tam to have this now in the portfolio and a few weeks later Novoline has withdrawn from the German online market had!

Ah okay then it was in December.
When do the Novos come back...wants to play Bor and Lucky Lady again.
Kanns still not believe that are just gone.

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