Topic created on 27th Apr. 2018 | Page: 1 of 2 | Answers: 18 | Views: 4,368
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VegasHero: Am I blind?
27th Apr. 2018, at 09:59 am CEST#1
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Hello all,
because of the good rating I tried VegasHero last night.
Just before that read through all the condition and details here and deposited 200€ + (200€ bonus).
In the game meticulously paid attention to whether I still with real money or already fall below the 200€.
Luckily I always stayed above the 200€ limit. A few hours later I could then book 1800€ on my account.
And then the shock, that's all just Bonus money?
Off to the Live Chat, the nice staff told me that Realmoney and bonus are "connected" until the 40x turnover occurs.
Problem is, I have made spins on over 5€, assuming to play with Realmoney. Means if it is really "connected", I have violated the 5€ rule?
Now to the most important question:
Am I blind with the terms? The employee sent me the following link, I can't find anything that somehow states that stake + bonus must be wagered?!
Can you help?
https://www.vegashero.com/en-eu/termsandconditions/generalbonus
Many greetings
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Anonym
Former Member
VegasHero: Am I blind?
27th Apr. 2018, at 11:47 am CEST#2
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sschimi wrote on 04/27/2018 at 09:59: Hello everyone,
because of the good rating I tried VegasHero yesterday evening.
Just before that read through all the condition and details here and deposited 200€ + (200€ bonus).
In the game meticulously paid attention to whether I still with real money or already fall below the 200€.
Luckily I always stayed above the 200€ limit. A few hours later I could then book 1800€ on my account.
And then the shock, that's all just Bonus money?
Off to the Live Chat, the nice staff told me that Realmoney and bonus are "connected" until the 40x turnover occurs.
Problem is, I have made spins on over 5€, assuming to play with Realmoney. Means if it is really "connected", I have violated the 5€ rule?
Now to the most important question:
Am I blind with the terms? The employee sent me the following link, I can't find anything that somehow states that stake + bonus must be wagered?!
Can you help?
https://www.vegashero.com/en-eu/termsandconditions/generalbonus
Many greetings
No and yes. No, you are not blind. I have also found no indication in the terms and conditions that your Deposit is coupled with the bonus and the sum of both must be wagered 40x. And yes, if the casino handles it this way, you have violated the bonus conditions and the chances of withdrawing the win are very very bad. Are real money and bonus shown separately at Vegashero?
Hmm so in 8.9 of the general conditions it says that bonus and real money are separate.
In point 16 of the general bonus conditions it says that only wagers with Bonus money contribute to the turnover.
Both of these things indicate that you are actually right.
Unless there are other conditions for the first Deposit bonus, which they keep open in 8.9. of the terms and conditions.but I find nothing....
Should the support call you times the section where that should be.
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Anonym
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VegasHero: Am I blind?
27th Apr. 2018, at 01:16 pm CEST#4
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channel-puncher wrote on 04/27/2018 at 11:47 AM
No and yes. No, you are not blind. I also didn't find any indication in the T&Cs that your Deposit is coupled with the bonus and the sum of both has to be wagered 40x. And yes, if the casino does so, you have violated the Bonus terms and conditions and the chances of withdrawing the win are very very bad. Are real money and bonus shown separately at Vegashero?
Yes, there is an "account balance" and a "bonus balance". The complete amount is currently under bonus balance, which is why the problems are there.
Under Bonus there are the conditions:
Bonus amount
200
Original turnover conditions
8 000,00 €
Remaining turnover conditions
4 831,50 €
For me, this is also relatively clear that only the bonus 200 x 40 = 8000 must be converted.
Even if I would fulfill the conditions, I fear that then the 5€-bet rule takes effect and I am not granted a payout.
What I just do not understand why this bonus credit grabbed. The real money was definitely not yet played empty.
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Anonym
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VegasHero: Am I blind?
27th Apr. 2018, at 01:29 pm CEST#5
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Stromberg wrote on 04/27/2018 at 11:59 am: Hmm so in 8.9 of the general terms and conditions it says that bonus and real money are separate.
In point 16 of the general bonus conditions it says that only wagers with Bonus money contribute to the turnover.
Both points to the fact that you are actually right.
Unless there are other conditions for the first Deposit bonus, which they keep open in 8.9. of the terms and conditions.but I find nothing....
Should the support call you times the section where that should be.
I asked in the Live Chat, the answer was a complete copy & paste of the conditions (link above), without being able to call me exactly a section.
Keelan
09:50:09 am
it is again the way our casino work you took a bonus so you money is tied with the Bonus terms
if you want to take it further please email a complaint
VegasHero is not so strict about this rule and the management there is nice, professional and often fair. With your winnings amount I see quite good hope that they pay you. With the amount you won, you should not have excessively violated the 5€-Maxbetrule.
Good casinos do not wait for a rule to be broken to not pay out. At Casumo I have also won well (more than you) and have accidentally violated the bonus rules slightly. 1 - 2x turned to 6€, because I switched from Lucky Lady to Lucky Lady 6, where there are only the levels 4€ and 6€. I asked in the chat and I was also paid out the amount anyway. If this had happened to me at Wunderino, for example, the money would have been gone for sure.
I see in your case (since Vegashero is also a good casino) good chances. But unfortunately I can not promise anything ...
I have sent you a PM ...
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Anonym
Topic Creator
Former Member
VegasHero: Am I blind?
27th Apr. 2018, at 02:25 pm CEST#7
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Daniel wrote on 27.04.2018 at 14:17: VegasHero does not interpret this rule so strictly and the management there is nice, professional and often also Kulant. With your win amount I see quite good hope that they will pay you. With the amount of profit you should not have violated the 5€-Maxbetrule too excessively.
Good casinos do not wait for a rule to be broken to not pay out. At Casumo I have also won well (more than you) and have accidentally violated the bonus rules slightly. 1 - 2x turned to 6€, because I switched from Lucky Lady to Lucky Lady 6, where there are only the levels 4€ and 6€. I asked in the chat and I was also paid out the amount anyway. If this had happened to me at Wunderino, for example, the money would have been gone for sure.
I see good chances in your case (since Vegashero is also a good casino). I sent you a PM ...
Let's hope
The "jackpot" was a 1500€ picture on 10€ spin.
But much more upsets me that I really meticulously read through everything beforehand, and there are 0 signs even in the aftermath that I did anything wrong....
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Anonym
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VegasHero: Am I blind?
27th Apr. 2018, at 05:20 pm CEST#8
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Here still the official explanation by mail, richly strange that the real money is kept in the background, right?
Hello Sebastian,
Thank you very much for contacting us.
Please note that when a bonus is accepted the funds are tied to your real money.
When you start playing with these funds, the bonus funds will be used first and the real money will remain in the background until the bonus is used up or in case you forfeit your bonus.
At the moment we have played through EUR 3,168.50. A total of EUR 8,000.00 must be played through.
Please contact our friendly customer support team via Live Chat, email or hotline if you have any questions or need further information.
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R****r
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VegasHero: Am I blind?
28th Apr. 2018, at 01:36 am CEST#9
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sschimi wrote on 04/27/2018 at 14:25
Let's hope
The "Jackpot" was a 1500€ picture on 10€ spin.
But much more upsets me that I really meticulously read through everything beforehand, and there are 0 signs even in the aftermath that I did anything wrong....
I hope you manage the conditions and can then pay out. Even if it is very difficult, I would play at this sum if it is only about the turnover, between 20-40 cents. So you have a very real chance to create the still without great losses. Good luck to you on this.
In any case, the bonus conditions could be listed a little clearer, so it gives the impression as if you first play with real money which you can withdraw at any time as long as the bonus was not touched.
From which sschimi is also assumed.
VegasHero: Am I blind?
Nobody has liked this post so far
because of the good rating I tried VegasHero last night.
Just before that read through all the condition and details here and deposited 200€ + (200€ bonus).
In the game meticulously paid attention to whether I still with real money or already fall below the 200€.
Luckily I always stayed above the 200€ limit. A few hours later I could then book 1800€ on my account.
And then the shock, that's all just Bonus money?
Off to the Live Chat, the nice staff told me that Realmoney and bonus are "connected" until the 40x turnover occurs.
Problem is, I have made spins on over 5€, assuming to play with Realmoney. Means if it is really "connected", I have violated the 5€ rule?
Now to the most important question:
Am I blind with the terms? The employee sent me the following link, I can't find anything that somehow states that stake + bonus must be wagered?!
Can you help?
https://www.vegashero.com/en-eu/termsandconditions/generalbonus
Many greetings
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
No and yes. No, you are not blind. I have also found no indication in the terms and conditions that your Deposit is coupled with the bonus and the sum of both must be wagered 40x. And yes, if the casino handles it this way, you have violated the bonus conditions and the chances of withdrawing the win are very very bad. Are real money and bonus shown separately at Vegashero?
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
In point 16 of the general bonus conditions it says that only wagers with Bonus money contribute to the turnover.
Both of these things indicate that you are actually right.
Unless there are other conditions for the first Deposit bonus, which they keep open in 8.9. of the terms and conditions.but I find nothing....
Should the support call you times the section where that should be.
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
Yes, there is an "account balance" and a "bonus balance". The complete amount is currently under bonus balance, which is why the problems are there.
Under Bonus there are the conditions:
For me, this is also relatively clear that only the bonus 200 x 40 = 8000 must be converted.
Even if I would fulfill the conditions, I fear that then the 5€-bet rule takes effect and I am not granted a payout.
What I just do not understand why this bonus credit grabbed. The real money was definitely not yet played empty.
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
I asked in the Live Chat, the answer was a complete copy & paste of the conditions (link above), without being able to call me exactly a section.
This was the last message from the support...
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
Good casinos do not wait for a rule to be broken to not pay out. At Casumo I have also won well (more than you) and have accidentally violated the bonus rules slightly. 1 - 2x turned to 6€, because I switched from Lucky Lady to Lucky Lady 6, where there are only the levels 4€ and 6€. I asked in the chat and I was also paid out the amount anyway. If this had happened to me at Wunderino, for example, the money would have been gone for sure.
I see in your case (since Vegashero is also a good casino) good chances. But unfortunately I can not promise anything ...
I have sent you a PM ...
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
Let's hope
The "jackpot" was a 1500€ picture on 10€ spin.
But much more upsets me that I really meticulously read through everything beforehand, and there are 0 signs even in the aftermath that I did anything wrong....
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
I hope you manage the conditions and can then pay out. Even if it is very difficult, I would play at this sum if it is only about the turnover, between 20-40 cents. So you have a very real chance to create the still without great losses. Good luck to you on this.
This post has been translated automatically
VegasHero: Am I blind?
Nobody has liked this post so far
From which sschimi is also assumed.
This post has been translated automatically