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Bonus & offers: Bonus excluded games

Topic created on 04th Aug. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,133
Pokerhontar
Visitor

Bonus excluded games

4th Aug. 2021, at 04:36 pm CEST#1
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Hi all, have accepted the Welcome bonus at Vegadream and after a few hours had the 125 euro stake to over 4000 euros. In fact the first time..
Now came an email from support that I violated the T&Cs because I played games that are excluded. Damn. I had read over the T&Cs and didn't see it. Moon P. and Reactoonz were excluded. Sure my bad. That is so annoying. I had no win on those two slots either. I had the win on Doghouse (4 euro bet/ over 1000x). Do you see any chance to get some of the money back?

Thank you in advance!

Pokerhontar

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denyo123
Experienced

Bonus excluded games

4th Aug. 2021, at 05:21 pm CEST#2
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Will be gone willy-nilly, unfortunately. Very annoying. Had a similar case... My condolences

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slotliebe89
Elite

Bonus excluded games

4th Aug. 2021, at 05:29 pm CEST#3
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Violation of the rules against the terms and conditions can happen to anyone. Unfortunately, you will not see any of the money

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danny005
Elite

Bonus excluded games

4th Aug. 2021, at 10:26 pm CEST#4
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At least the Deposit should be available again. But of course still mega annoying. The win from Doghouse the casino will also pocket 100% itself, because the Provider pays out anyway.

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Stromberg
Legend

Bonus excluded games

4th Aug. 2021, at 10:52 pm CEST#5
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danny005 wrote on 04.08.2021 at 22:26: At least the Deposit should be available again. But of course still mega annoying. The win from the Doghouse the casino will also pocket 100% itself, because the Provider pays out anyway.

The wins do not pay the provider...

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