I had received an email from 21 Casino. Spring offer. 10 free spins for Flowers, with a Deposit of 10 euros or more there were 50 free spins. The next day I got the 10 and 50 free spins.
With the free spins I had a big win and am gekopmmen on 96 euros . The whole thing had to be converted 35 times. Strangely enough, this worked and I came to a little over 1000 euros. Have still played until I was at 1000 euros. Am on withdraw and wanted to withdraw the 1000. According to bonus rules you get up to 100 EUR in free spins everything else expires. I asked myself the question refer the 100 euros to the free spins and if I then win more than 100 euros, the win from the free spins is reduced to 100 euros. And then it doesn't matter what I win while trying to free spin the money. Or does the maximum of 100 euros also apply to the rest of the game after the free spins. I then asked in the Live Chat, there they told me that everything is i.O. but the security department checks everything again. I chatted with 2 different employees and they both said that everything was ok and that I had played through everything. They both could not see any error right away.
Then I got this mail:
. Winnings from free spins or no deposit Bonuses are capped at EUR 100 as per clause 9 (i) of our Promotional Terms and Conditions.
9 (i) 21 Casino reserves the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer's account up to the value of EUR 100.
Your withdrawal has been cancelled, your winnings have been capped at EUR 100 and returned to your gaming account.
Kind Regards
Accounts Team
I thought it would end like this. Although the live chat told me that everything is O.K.. I also made screenshots of the chat. Actually, they should be able to answer questions correctly. What else do you need a live chat for? And what's with the limit of 100 euros, the whole thing must be converted 35x.
I deposited 30 Euro to get the freespins the next day. At least 10 Euro had to deposit nan to get them, actually this is not for free. My disappointment is limited, because I thought something like that. And still it annoys me somehow. Should I complain to the supervisory authority? Or do you think this is a waste of time? I want to have the 100Euro paid out, I don't see why I should leave my money there.
I would file a complaint. They just go and equate your Deposit bonus with a No Deposit Bonus, whereas according to the T&C's they don't have to apply the limit even with such a bonus. They reserve the right to do it.
Write a complaint stating that you did not receive freespins in the sense, but a Deposit bonus in the form of spins.
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Anonym
Former Member
21 Casino Free Spins
13th Mar. 2018, at 07:04 am CET#3
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I'm just filled with rage when I read something like this.
This crap bonus f**k
I do not want to advertise but play for God's sake only in the playcherry Group
The question would be whether the wins were generated by the 10 no-deposit spins or the 50 spins for the Deposit, if you want to claim that they were not no-deposit spins.
Apart from that, it usually says that the wins are limited for no-deposit Bonuses and freespins. That presumably also includes freespins with deposit?
But just try the complaint, it costs nothing.
@Domesum: that there are more and more kackläden, but does not mean that only playcherry casinos are good and have fair bonuses
domesum wrote on 13/03/2018 at 09:20: Stomberg I know
It's just that you read problems problems problems all the time
Especially beginners should play if possible where you can not do much wrong
You can't even be sure without bonus
Slotmillion bet twice through play what is that?
Well I praise the above stores not in the sky have left enough there
Yes haste yes also right to recommend those where one has made only good experiences.
"Plays for God's sake only one in the Playcherry group" had just sounded a bit extreme ;-D
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Anonym
Former Member
21 Casino Free Spins
13th Mar. 2018, at 11:47 am CET#8
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Haha yes
I meant that if you play with bonus then at least there
Many Bonuses you have to convert even together with Deposit also full the shit I find
Anyway, I've upset me enough.
Currently, the complaints pile up not only here
This post has been translated automatically
Anonym
Former Member
21 Casino Free Spins
13th Mar. 2018, at 12:05 pm CET#9
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Interposed question:
How would it be if you now e.g. again 10 euros without bonus deposited? Thus, you would then have paid and would no longer be bound to the previous bonus conditions. No idea, just a thought from me.
Gamer777 wrote on 03/13/2018 at 12:05 PM: Intermediate question:
How about if you Deposit now for example another 10 euros without bonus ? Thus you would have deposited yes then and would no longer be bound to the previous bonus conditions. No idea, just so ne thought of me
do not think it helps, know oc where the exactly from it again a rope have turned with the result --> now even more so not
21 Casino Free Spins
Nobody has liked this post so far
With the free spins I had a big win and am gekopmmen on 96 euros . The whole thing had to be converted 35 times. Strangely enough, this worked and I came to a little over 1000 euros. Have still played until I was at 1000 euros. Am on withdraw and wanted to withdraw the 1000. According to bonus rules you get up to 100 EUR in free spins everything else expires. I asked myself the question refer the 100 euros to the free spins and if I then win more than 100 euros, the win from the free spins is reduced to 100 euros. And then it doesn't matter what I win while trying to free spin the money. Or does the maximum of 100 euros also apply to the rest of the game after the free spins. I then asked in the Live Chat, there they told me that everything is i.O. but the security department checks everything again. I chatted with 2 different employees and they both said that everything was ok and that I had played through everything. They both could not see any error right away.
Then I got this mail:
. Winnings from free spins or no deposit Bonuses are capped at EUR 100 as per clause 9 (i) of our Promotional Terms and Conditions.
9 (i) 21 Casino reserves the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer's account up to the value of EUR 100.
Your withdrawal has been cancelled, your winnings have been capped at EUR 100 and returned to your gaming account.
Kind Regards
Accounts Team
I thought it would end like this. Although the live chat told me that everything is O.K.. I also made screenshots of the chat. Actually, they should be able to answer questions correctly. What else do you need a live chat for? And what's with the limit of 100 euros, the whole thing must be converted 35x.
I deposited 30 Euro to get the freespins the next day. At least 10 Euro had to deposit nan to get them, actually this is not for free. My disappointment is limited, because I thought something like that. And still it annoys me somehow. Should I complain to the supervisory authority? Or do you think this is a waste of time? I want to have the 100Euro paid out, I don't see why I should leave my money there.
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
Write a complaint stating that you did not receive freespins in the sense, but a Deposit bonus in the form of spins.
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
This crap bonus f**k
I do not want to advertise but play for God's sake only in the playcherry Group
Sunnyplayer cherry Casino and sunmaker
They do not have such stupid rules
At sunmaker there is not even the five euro rule
These f**king casinos shoot like weeds really
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
Apart from that, it usually says that the wins are limited for no-deposit Bonuses and freespins. That presumably also includes freespins with deposit?
But just try the complaint, it costs nothing.
@Domesum: that there are more and more kackläden, but does not mean that only playcherry casinos are good and have fair bonuses
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
It's just that you read problems problems problems all the time
Especially beginners should play if possible where you can not do much wrong
You can not even be sure without a bonus
Slotmillion bet twice through play what is that?
Well I praise the above stores not in the sky have left enough there
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
Yes haste yes also right to recommend those where one has made only good experiences.
"Plays for God's sake only one in the Playcherry group" had just sounded a bit extreme ;-D
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
I meant that if you play with bonus then at least there
Many Bonuses you have to convert even together with Deposit also full the shit I find
Anyway, I've upset me enough.
Currently, the complaints pile up not only here
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
How would it be if you now e.g. again 10 euros without bonus deposited? Thus, you would then have paid and would no longer be bound to the previous bonus conditions. No idea, just a thought from me.
This post has been translated automatically
21 Casino Free Spins
Nobody has liked this post so far
do not think it helps, know oc where the exactly from it again a rope have turned with the result --> now even more so not
This post has been translated automatically