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Warning about this casino!!!
Nobody has liked this post so far
I doubt they will unlock you so easily (with luck there will be an unlock if you have written a longer explanation), it is more likely that you will get your deposit back. But Caro is taking care of it now, so I'm hopeful that everything will be resolved.
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Warning about this casino!!!
Liked this post: Kleinkariert, MarcT22186, x00NY
thank you for contacting us on this issue and expressing your concerns regarding, the policies we have implemented
On September 4, we received your request to close your account. We always follow up these concerns with specific questions to find out why you would like to close your account.
Unfortunately, we did not receive a response from you
We sent you another email on September 4 informing you that we did not receive a response from you and for this reason we have blocked the Deposit option until we hear back from you.
We also informed you about the options of pausing the game or self-exclusion and how to activate them in your account.
On October 11, you contacted our customer support and asked to reactivate your account. On October 14, you selected a 365-day self-exclusion
Please note that MGA regulations state that account closure is only valid for one casino and not for an entire group, as expressed in UKGC and SGA regulations.
When this exclusion started, you opened a new account at Yako Casino on 06/01/2020. After you made a deposit and lost it, you contacted our customer support at 22:53 CET and indicated that you had activated a self-exclusion in this group and asked if a deposit was possible. We then informed you that this self-exclusion only applies to the casino in question and not to the entire group
We then asked you further questions regarding your gambling behavior and you confirmed to us that you are addicted to gambling
From the perspective of our Responsible gaming department, we must terminate the relationship at this point and act in a caring manner towards you. For this reason, all accounts you have are currently blocked. We will also have to decline any future registrations due to our duty of care
We hope that we have now been able to clarify this clearly
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Warning about this casino!!!
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Strong explanation and everything done right. Must check you out
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Warning about this casino!!!
Nobody has liked this post so far
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Warning about this casino!!!
Nobody has liked this post so far
i have not received a single email from you. And I would like to note that although I was asked if I was a gambling addict, I answered the whole thing by saying "maybe yes". I did not expect that my account would be blocked immediately. You can see it as you want, for me it still remains fraud. I never wanted my lost money back, I just wanted to play in the casino again. And you can calmly ask specifically whether you should block the account and not ask such a vague question...
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Warning about this casino!!!
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If that's all you care about, why all the fuss?
Find another casino and that's it.
There are enough reputable and good casinos.
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Warning about this casino!!!
Liked this post: Spectral
Sorry, but what is wrong with you? - in many respects...
1. You answer the most important question about Responsible gaming that a casino can ask a player with "maybe yes"... - if you are not addicted to gambling, why the hell do you make fun of answering the question so stupidly? Especially knowing full well, and you can write whatever you want here, that a casino MUST block you!
2. To call the enforcement of these, I like to say it again, most important guidelines a scam, just because you can't continue to grind Monopoly Megaways, is just brazen and stupid!
3. The casino has done everything right, without exception! With the behavior and these statements, it's almost a shame that we don't have a "global / cross-platform" blocking file here
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Warning about this casino!!!
Liked this post: Spectral
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Warning about this casino!!!
Nobody has liked this post so far
1. I am an honest person, and "maybe yes" means for me not to close the whole account immediately. You could not even reasonably clarify the whole factual situation, I was already blocked. My question at the beginning was clearly whether I can still make further deposits in the casino, although I have been blocked at another casino of the group.
2. & 3. important guidelines?
How can you go to such lengths to shoot against me without exception and praise the casinos? So if you don't work for the casinos in some way, or are simply dissatisfied with your life sau, then I don't know. In addition, you do not know the whole chat history, so do not act up so, ok?:)
180€ are now also not so much money and I leave it now with the play. All this has shown me how much the all Mafia-Allüren on the day and I do not want to know who all in the forum earns money with it and especially how much🙈
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Warning about this casino!!!
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Is that so? Okay thanks for the info, then it is no longer bad for me that I was banned!:)
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