[solved] Wildz does not process withdrawals - unserious casino
18th May. 2020, at 08:48 pm CEST#1
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Liked this post: P****7
Hi Team Gamblejoe,
because I saw that you could help other users with pretty much exactly the same case super fast, I hereby turn to you
Glad you guys exist.
I requested a payout via wire transfer from Wildz a week ago.
After the payout time mentioned in the T&C was exceeded, I asked and got the answer that their capacities would not allow faster payouts right now. In the next 2 days I wrote with other supporters, who each sent me the exact same text via copy and paste.
I obviously wanted to give the casino the opportunity to make up for the payment quickly. Talks in that direction unfortunately failed
Because at Wildz they refuse to make statements about payout times!
Even when asked if I could at least expect it this month, the support tells me that they don't know and can't say anything about it. This is how I would like to communicate with people who receive money from me. That's not right. If it was really about manpower and the problem was not a liquidity problem, they would not answer like this.
I had to ask for a possibility and necessity to verify myself at the third support contact. None of those who do it every day and know the procedures came up with it. Since then, the Verification has not been processed
When I asked if I should cancel the withdrawal via wire transfer and apply again via MuchBetter, the support told me that this would not speed anything up. I asked why. The payment service Muchbetter is namely advertised in such a way that the advantage of this payment method is the immediate processing. This is how the service is described at the payment Provider, but also in the Wildz T&Cs. However, it is not, or at least not true for Wildz.
I was told that Muchbetter payouts are not processed immediately at Wildz, and that it would not be faster than via bank transfer.
In other Online Casinos withdrawals take few hours to 2 days including verification. With Muchbetter instantly.
Attention: At Wildz you cannot verify your withdrawal eligibility before depositing!
At almost all other online casinos, the verification area is permanently open. Players can do this even before a win is made. And almost more importantly - players can do this and get the green light before they even Deposit
This is not possible at Wildz, which I consider to be very unserious and indecent. At Wildz you can't verify yourself at any time, but only get the verification area manually unlocked as part of the first winnings processing, possibly, in my case this was done on request. This not only prolongs the time until the payout, but, and this is much more important, the player has no possibility to do the verification already before the first deposit, in order to exclude a failure in this point
In almost all other online casinos, you can do the verification at any time and secure yourself in the point before you deposit and play
This speaks against the seriousness of Wildz and likewise for the time scam that is often described here in the forum, in the calculation that many cancel their withdrawal and gamble away. The casino also collects the winnings of those who do not want to verify Wildz win case for a variety of reasons
It is apparently also about getting as much as possible every curious quickly to register and deposit and even winnings, whether the person is entitled to receive his winnings, we'll see later,..
So I summarize
1. Wildz does not keep its payout period described in the terms and conditions
2. Wildz's support doesn't do support like at other online casinos, where supporters can solve almost any player's problem or give further answers. At Wildz, all that really happens is that someone answers the chat and listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
3. Withdrawal with Muchbetter is not instant at Wildz and is not faster than wire transfer. With all other casinos it is.
4. The verification here is set up in such a way that it becomes a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing
I would be very interested in the return to casino rate.
This is all together very disadvantageous for players. Especially in slots, the most important factor for success is the ability to take the win and just walk away, because only then you have won
5. I find it outrageous that with Wildz you only get your payout if you turn to sites like gamblejoe, asktraders, etc. for help. I would like to have spared everyone that and I told the supporter that during my last chat
I could not build up trust to this casino at times. It speaks a lot go the seriousness and I have no desire that the next week go bust and I stand there as a creditor. Can you please help me here?
This post has been translated automatically
Anonym
verified
Former Member
[solved] Wildz does not process withdrawals - unserious casino
1.Wildz does not keep its payment period described in the general terms and conditions
- Yes they do. But due to restrictions at work it currently takes longer
2. The support of Wildz does not make a support, as with other Online Casinos, where supporters can solve almost any problem of the players or give further answers. At Wildz, the only person who actually answers is someone in the chat who listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
- Actually, the support told you the complete truth, which you also mentioned in your post (utilization of all capacities).
3. Withdrawal with MuchBetter is not instant at Wildz and is not faster than bank transfer. With all other casinos it is.
- Instant is actually nothing. But withdrawals on e-wallets like Skrill, Neteller, MuchBetter (Hidden fees on account transfers) take only a few hours after processing.
4. The Verification here is set up in such a way that it becomes a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing.
- I agree, Wildz needs to catch up!
5. I find it outrageous that the only way to get paid at Wildz is to turn to sites like gamblejoe, asktraders, etc. for help.
- Complete nonsense. If that were the case, the casino would have been sealed long ago. Based on a few posts you can not just claim something awesome
I agree with you 100%.
Wildz is totally overrated on this forum.
The irony is though, it is one of the few OC where I am in plus.
Loss limit for 7 days.
Note there are casinos where you cannot set a loss limit.
Wildz is a good but definitely not a very good casino.
With me the same cheese
for 5 days nothing happened regarding verification/payment, today now my bank accounts were verified, but not the MuchBetter account, with which I "coincidentally" pay out in this case. Did a coffee break get in the way?
For the muchbetter Verification you need a screenshot, which is not available (name and customer number together)
If one looks at the forum messages of the last time concerning Wildz one can already suspect system behind it because apparently you are not willing to offer in sufficient capacity. And in fact it seems to be so that with complaints in correspondingly well-frequented forums a payout is prioritized.
[solved] Wildz does not process withdrawals - unserious casino
18th May. 2020, at 10:25 pm CEST#7
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upola wrote on 18.05.2020 at 21:48: You knew before you deposited that you can not verify beforehand.
Why did you Deposit then?
I also always verify before I deposit.
Where this is not possible, I do not play.
I agree with you absolutely
I have not yet had to deal with this question
The importance of this has become clear to me, but also that most OCs allow Verification at any time and even point to it
[solved] Wildz does not process withdrawals - unserious casino
18th May. 2020, at 11:10 pm CEST#8
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Liked this post: Anonym
Royal777 wrote on 05/18/2020 at 21:03: 1.Wildz does not keep its payout period described in the T&Cs
- Yes they do. But due to restrictions at work it currently takes longer
- This can't be only for them All other stores are running smoothly. Now more than ever to convince new players who normally play handpay. I work in a similar industry. Web companies are hardly affected due to home office options in day-to-day business.
2. Wildz support doesn't do support like other Online Casinos where supporters can solve almost any player problem or give further answers. At Wildz, all they really do is answer someone in chat who listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
- Actually, the support told you the complete truth, which you also mentioned in your post (utilization of all capacities).
- Yes, but the truth did not contain any information I can work with. I did not ask to see the amount in my account posthaste. Merely asking for a realistic and reasonable time frame in which I can expect to be paid, with the expectation that it will be adhered to afterwards. But telling someone in the situation "no idea when and an estimate can't be given" can't be the tool supporters are equipped with to do customer service on the front end.
Also when asked how long are we talking, 2 weeks? 2 months? Was told that it's impossible to estimate.
3. Withdrawal with MuchBetter is not instant at Wildz and is not faster than bank transfer. At all other casinos yes.
- Instant is actually nothing. But withdrawals on e-wallets like Skrill, Neteller, MuchBetter (Hidden fees on account transfers) take only a few hours after processing.
Thanks for the info. Here I lack the experience value
Then, however, the information from the terms and conditions does not seem to be correct here either
Because there it says that credit card and Muchbetter withdrawals are processed immediately, not "in a few hours"
But even if it is a few hours, I was told otherwise by the support
Because I specifically asked if I can expect the payout faster after canceling the payout and reapplying via Muchbetter and the supporter said that this would not be a good plan, because Muchbetter payouts take the same amount of time and thus I do not bring any time advantages.
I have the support conversations all to document.
4. The Verification here is set up to be a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing.
- I agree, Wildz needs to catch up!
5. I find it outrageous that the only way to get paid at Wildz is to turn to sites like gamblejoe, asktraders, etc. for help.
- Complete nonsense. If that were the case, the casino would have been sealed long ago. Based on a few posts you can not just claim something awesome
OK, that was not fair and bubbled up from my emotions. So I correct to stay with the truth. What I actually meant was that at Wildz - lately - you only get solution-oriented help on payout problems, if you look at sites like gamblejoe casino.guru
In the title there is an information how to help you here in the forum. For this you have to write to Caro for example
- Yes, they do. But due to restrictions at work it currently takes longer
- This can't concern only them All other stores are running smoothly. Now more than ever to convince new players who normally play handpay. I work in a similar industry. Web companies are hardly affected due to home office options in day-to-day business.
2. Wildz support doesn't do support like other online casinos where supporters can solve almost any player problem or give further answers. At Wildz, all they really do is answer someone in chat who listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
- Actually, the support told you the complete truth, which you also mentioned in your post (utilization of all capacities).
- Yes, but the truth did not contain any information I can work with. I did not ask to see the amount in my account posthaste. Merely asking for a realistic and reasonable time frame in which I can expect to be paid, with the expectation that it will be adhered to afterwards. But telling someone in the situation "no idea when and an estimate can't be given" can't be the tool supporters are equipped with to do customer service on the front end.
Also when asked how long are we talking, 2 weeks? 2 months? Was told that it's impossible to estimate.
3. Withdrawal with Muchbetter is not instant at Wildz and is not faster than bank transfer. At all other casinos yes.
- Instant is actually nothing. But withdrawals on e-wallets like Skrill, Neteller, MuchBetter (Hidden fees on account transfers) take only a few hours after processing.
Thanks for the info. Here I lack the experience value
Then, however, the information from the terms and conditions does not seem to be correct here either
Because there it says that credit card and Muchbetter withdrawals are processed immediately, not "in a few hours"
But even if it is a few hours, I was told otherwise by the support
Because I specifically asked if I can expect the payout faster after canceling the payout and reapplying via Muchbetter and the supporter said that this would not be a good plan, because Muchbetter payouts take the same amount of time and thus I do not bring any time advantages.
I have the support conversations all to document.
4. The verification here is set up to be a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing.
- I agree, Wildz needs to catch up!
5. I find it outrageous that the only way to get your payout at Wildz is to turn to sites like gamblejoe, asktraders, etc. for help.
- Complete nonsense. If that were the case, the casino would have been sealed long ago. You can't claim something awesome based on a few posts.
OK, that was not fair and bubbled up from my emotions. So I correct to stay with the truth. What I actually meant was that at Wildz - lately - you can only get solution-oriented help on payout problems, if you look at sites like gamblejoe casino.guru
[solved] Wildz does not process withdrawals - unserious casino
18th May. 2020, at 11:31 pm CEST#9
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Nobody has liked this post so far
Sascha666 wrote on 18.05.2020 at 22:01: With me the same cheese
for 5 days nothing happened regarding verification/payment, today now my bank accounts were verified, but not the MuchBetter account, with which I "coincidentally" pay out in this case. Did a coffee break get in the way?
For the muchbetter Verification you need a screenshot, which is not available (name and customer number together)
Look, this is another one of those rocks that gets thrown your way
I am interested in how this was solved in the end. I haven't used my Muchbetter yet, but the benefits and service promises advertised don't seem to be true, at least with this provider. That would actually be a separate thread
justthis wrote on 05/18/2020 at 11:31 pm
Look, this is another one of those rocks that gets thrown your way
I am yes interested in how this was ultimately resolved. I haven't used my MuchBetter to date, but the benefits and service promises advertised don't seem to be true, at least with this provider. That would actually be a separate thread.
I think with immediately Wildz means that after Wildz has approved the payment, the money is immediately on the Muchbetter account. As with any e-wallet...
[solved] Wildz does not process withdrawals - unserious casino
Liked this post: P****7
because I saw that you could help other users with pretty much exactly the same case super fast, I hereby turn to you
Glad you guys exist.
I requested a payout via wire transfer from Wildz a week ago.
After the payout time mentioned in the T&C was exceeded, I asked and got the answer that their capacities would not allow faster payouts right now. In the next 2 days I wrote with other supporters, who each sent me the exact same text via copy and paste.
I obviously wanted to give the casino the opportunity to make up for the payment quickly. Talks in that direction unfortunately failed
Because at Wildz they refuse to make statements about payout times!
Even when asked if I could at least expect it this month, the support tells me that they don't know and can't say anything about it. This is how I would like to communicate with people who receive money from me. That's not right. If it was really about manpower and the problem was not a liquidity problem, they would not answer like this.
I had to ask for a possibility and necessity to verify myself at the third support contact. None of those who do it every day and know the procedures came up with it. Since then, the Verification has not been processed
When I asked if I should cancel the withdrawal via wire transfer and apply again via MuchBetter, the support told me that this would not speed anything up. I asked why. The payment service Muchbetter is namely advertised in such a way that the advantage of this payment method is the immediate processing. This is how the service is described at the payment Provider, but also in the Wildz T&Cs. However, it is not, or at least not true for Wildz.
I was told that Muchbetter payouts are not processed immediately at Wildz, and that it would not be faster than via bank transfer.
In other Online Casinos withdrawals take few hours to 2 days including verification. With Muchbetter instantly.
Attention: At Wildz you cannot verify your withdrawal eligibility before depositing!
At almost all other online casinos, the verification area is permanently open. Players can do this even before a win is made. And almost more importantly - players can do this and get the green light before they even Deposit
This is not possible at Wildz, which I consider to be very unserious and indecent. At Wildz you can't verify yourself at any time, but only get the verification area manually unlocked as part of the first winnings processing, possibly, in my case this was done on request. This not only prolongs the time until the payout, but, and this is much more important, the player has no possibility to do the verification already before the first deposit, in order to exclude a failure in this point
In almost all other online casinos, you can do the verification at any time and secure yourself in the point before you deposit and play
This speaks against the seriousness of Wildz and likewise for the time scam that is often described here in the forum, in the calculation that many cancel their withdrawal and gamble away. The casino also collects the winnings of those who do not want to verify Wildz win case for a variety of reasons
It is apparently also about getting as much as possible every curious quickly to register and deposit and even winnings, whether the person is entitled to receive his winnings, we'll see later,..
So I summarize
1. Wildz does not keep its payout period described in the terms and conditions
2. Wildz's support doesn't do support like at other online casinos, where supporters can solve almost any player's problem or give further answers. At Wildz, all that really happens is that someone answers the chat and listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
3. Withdrawal with Muchbetter is not instant at Wildz and is not faster than wire transfer. With all other casinos it is.
4. The verification here is set up in such a way that it becomes a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing
I would be very interested in the return to casino rate.
This is all together very disadvantageous for players. Especially in slots, the most important factor for success is the ability to take the win and just walk away, because only then you have won
5. I find it outrageous that with Wildz you only get your payout if you turn to sites like gamblejoe, asktraders, etc. for help. I would like to have spared everyone that and I told the supporter that during my last chat
I could not build up trust to this casino at times. It speaks a lot go the seriousness and I have no desire that the next week go bust and I stand there as a creditor. Can you please help me here?
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post:
justthis
- Yes they do. But due to restrictions at work it currently takes longer
2. The support of Wildz does not make a support, as with other Online Casinos, where supporters can solve almost any problem of the players or give further answers. At Wildz, the only person who actually answers is someone in the chat who listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
- Actually, the support told you the complete truth, which you also mentioned in your post (utilization of all capacities).
3. Withdrawal with MuchBetter is not instant at Wildz and is not faster than bank transfer. With all other casinos it is.
- Instant is actually nothing. But withdrawals on e-wallets like Skrill, Neteller, MuchBetter (Hidden fees on account transfers) take only a few hours after processing.
4. The Verification here is set up in such a way that it becomes a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing.
- I agree, Wildz needs to catch up!
5. I find it outrageous that the only way to get paid at Wildz is to turn to sites like gamblejoe, asktraders, etc. for help.
- Complete nonsense. If that were the case, the casino would have been sealed long ago. Based on a few posts you can not just claim something awesome
https://www.gamblejoe.com/forum/online-casinos/casino-verifizierung/wildz-verifizierung-143744/
In the title is an information, how one can help you here in the forum. For this you have to write to Caro for example
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post:
justthis
Wildz is totally overrated on this forum.
The irony is though, it is one of the few OC where I am in plus.
Loss limit for 7 days.
Note there are casinos where you cannot set a loss limit.
Wildz is a good but definitely not a very good casino.
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Nobody has liked this post so far
Then why did you Deposit?
I also always verify before I deposit.
Where this is not possible, I do not play.
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post:
justthis
for 5 days nothing happened regarding verification/payment, today now my bank accounts were verified, but not the MuchBetter account, with which I "coincidentally" pay out in this case. Did a coffee break get in the way?
For the muchbetter Verification you need a screenshot, which is not available (name and customer number together)
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post:
justthis, 
sippi
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Nobody has liked this post so far
I agree with you absolutely
I have not yet had to deal with this question
The importance of this has become clear to me, but also that most OCs allow Verification at any time and even point to it
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post: Anonym
- Yes, they do. But due to restrictions at work it currently takes longer
- This can't concern only them All other stores are running smoothly. Now more than ever to convince new players who normally play handpay. I work in a similar industry. Web companies are hardly affected due to home office options in day-to-day business.
2. Wildz support doesn't do support like other online casinos where supporters can solve almost any player problem or give further answers. At Wildz, all they really do is answer someone in chat who listens to the problem. The supporters are not supporters but rather community managers. They keep you happy, are nice and friendly, but don't solve your problem
- Actually, the support told you the complete truth, which you also mentioned in your post (utilization of all capacities).
- Yes, but the truth did not contain any information I can work with. I did not ask to see the amount in my account posthaste. Merely asking for a realistic and reasonable time frame in which I can expect to be paid, with the expectation that it will be adhered to afterwards. But telling someone in the situation "no idea when and an estimate can't be given" can't be the tool supporters are equipped with to do customer service on the front end.
Also when asked how long are we talking, 2 weeks? 2 months? Was told that it's impossible to estimate.
3. Withdrawal with Muchbetter is not instant at Wildz and is not faster than bank transfer. At all other casinos yes.
- Instant is actually nothing. But withdrawals on e-wallets like Skrill, Neteller, MuchBetter (Hidden fees on account transfers) take only a few hours after processing.
Thanks for the info. Here I lack the experience value
Then, however, the information from the terms and conditions does not seem to be correct here either
Because there it says that credit card and Muchbetter withdrawals are processed immediately, not "in a few hours"
But even if it is a few hours, I was told otherwise by the support
Because I specifically asked if I can expect the payout faster after canceling the payout and reapplying via Muchbetter and the supporter said that this would not be a good plan, because Muchbetter payouts take the same amount of time and thus I do not bring any time advantages.
I have the support conversations all to document.
4. The verification here is set up to be a disadvantage for all players. Avoidable waiting times are not avoided. Unauthorized players are not prevented from playing.
- I agree, Wildz needs to catch up!
5. I find it outrageous that the only way to get your payout at Wildz is to turn to sites like gamblejoe, asktraders, etc. for help.
- Complete nonsense. If that were the case, the casino would have been sealed long ago. You can't claim something awesome based on a few posts.
OK, that was not fair and bubbled up from my emotions. So I correct to stay with the truth. What I actually meant was that at Wildz - lately - you can only get solution-oriented help on payout problems, if you look at sites like gamblejoe casino.guru
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Nobody has liked this post so far
Look, this is another one of those rocks that gets thrown your way
I am interested in how this was solved in the end. I haven't used my Muchbetter yet, but the benefits and service promises advertised don't seem to be true, at least with this provider. That would actually be a separate thread
This post has been translated automatically
[solved] Wildz does not process withdrawals - unserious casino
Liked this post:
justthis
I think with immediately Wildz means that after Wildz has approved the payment, the money is immediately on the Muchbetter account. As with any e-wallet...
This post has been translated automatically