robby811 wrote on 01/10/2019 at 8:24 pm: And why didn't you open a PAB at CM if you are so sure you didn't do anything wrong?!!! Or approached the MGA???
i already did before I opened this thread! But so far no answer from MGA.
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Anonym
Former Member
Videoslots denies payout and blocks acc
11th Jan. 2019, at 09:46 am CET#94
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T0uchTheSky wrote on 01/10/2019 at 23:52
You're right about that. Previously, I have still experienced 1 or 2 times that if someone has problem with a casino promoted here, there Daniel has asked at the respective casino
For a long time only dead pants here from the GJ team, from the team you also hardly see more except Julian and Christoph,.
In this forum comes also no more help of Gj team,, e.g. as some among other things also I with the new promoted Casino Secret had, also not times somewhere a comment like Z.B. we ask times there after etc., here only still users help the other users, more also no more...
Daniel has written in the fall times he steps a little shorter in the forum, because he is also triggered here....
But he will still have enough to do
I think if there is a case and you write to him then he helps.
The whole story here is but also I say slightly suspicious. 😉
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Anonym
Former Member
Videoslots denies payout and blocks acc
11th Jan. 2019, at 11:31 am CET#95
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robby811 wrote on 01/11/2019 00:14 PM
Bonusabuser will only run for election together with Paysafemaster so think twice, quite well I mean
The two mods? That's where this place is going to run...my goodness...^^
Unbeliver wrote on 11.01.2019 at 09:46
Daniel has written in the fall once he steps a little shorter in the forum, because he is also triggered here....
But he will still have enough to do
I think if there is a case and you write to him then he helps.
The whole story here is also I say slightly suspicious. 😉
Hello,
what is suspect in your opinion?
The point is simply that Videoslots without proper reason the account locks, also deny the payout of the win as well as the payout of the 1000Euro stake...
In addition, they violate their own terms and conditions.
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Anonym
Former Member
Videoslots denies payout and blocks acc
11th Jan. 2019, at 12:43 pm CET#97
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Fabio1307 wrote on 01/11/2019 12:27 PM
Hello,
what do you think is suspicious?
The point is simply that Videoslots locks the account for no real reason, they also refuse to pay out the win as well as the 1000Euro wager...
In addition, they violate their own terms and conditions.
Your appearance is and remains suspicious.
I know the reasons given, I have read and posted, otherwise I can not say anything.
Only one thing, VS does not lock out of arbitrariness and your appearance here (I say consciously you) make this whole story just a bit suspicious but that is not to mean anything. is just an impression
T0uchTheSky wrote on 01/10/2019 at 23:52
You're right about that. Previously, I have still experienced 1 or 2 times that if someone has problem with a casino promoted here, there Daniel has asked at the respective casino
For a long time only dead pants here from the GJ team, from the team you also hardly see more except Julian and Christoph,.
In this forum comes also no more help of Gj team,, e.g. as some among other things also I with the new promoted Casino Secret had, also not times somewhere a comment like Z.B. we ask times there after etc., here only still users help the other users, more also no more...
Since Daniel in the forum somewhat kürzergetreten, it seems as if we would neglect the forum somewhat. Daniel's retirement is certainly most noticeable in the forum, since he has always taken care of the complaints, but also the other sensitivities of the users.
Overall, however, we believe that the purpose of a forum is for users to try to help each other first. If the problems persist, we will of course step in to help, as was the case with SlottyVegas in December, for example, when various users had problems with Verification
Apart from all the complaints in the forum, we also get masses of mails to Info@Gamblejoe, of course. In addition, almost all team members are contacted daily in the Communicator by a large number of users with various problems and questions, which we of course try to work through piece by piece. We have not prioritized the case with Videoslots, because it is a serious casino, which almost never causes problems
However, we actually have our hands full with the website. Just a few examples:
- Counter (our programmer) is currently busy with the further development of the portal due to his versatile tasks. In addition, there are currently the bugs in the image upload and other minor difficulties.
- Christoph is also busy and is really busy taking care of the content on Gamblejoe.
- Matthias has a lot to do with organizational stuff, and has taken over most of Daniel's work since he stepped down.
I would also like to point out that I am not a "moderator" anymore, but have been part of the team for a long time. I have been assigned new areas of work, so I can't watch over the forum 24/7 alone.
This should not be an excuse for the overall situation in the forum, but you should not forget that the forum is only a small part of the site. In the background, more work is invested in the site than you might think and see at first glance.
We are aware that the processes of casino complaints are not optimal. We are working on a more structured process so that even if Daniel or other members are down, the complaints can be handled reliably. All members of GambleJoe read the forum daily, so we register the problems and also respond to them as soon as we find the time. Currently, a lot has accumulated, but still we try to fix even the problems that have been neglected in the past.
Since Daniel has cut back a bit on the forum, it seems like we are neglecting the forum a bit.
Hello, I've been reading here for a long time and now I have to give my two cents.
Apparently it is here like on many other portals also, first one makes itself known over its readers, provides for the plentifully contents to be written and if a side is then above, well... is it the responsible persons rather all the same. That is at least also my impression, which I won here lately. I think it's a real pity, because the users in the forum have brought this whole page to the top and the owners are now licking their fingers. Here iwrd of help spoken and nothing more of the same happens. Whether there now in the background still people like Daniel help may be, but brings the people nothing here in the forum. Many topics and help are answered as well as possible by the users here, but in most cases this brings no results for the affected. At least the contributors keep their loyal users with Paysafekarten in humor, otherwise I can not explain why so many write here and not just read like me
Sorry for the offtopic, hope that Videoslots improves again, I was similar to this story and you can wait in vain for help!
Hello, I've been reading here for a long time and now I have to put my two cents in.
Apparently it is here as on many other portals also, first one makes itself known over its readers, provides for the plentifully contents are written and if a side is then above, well... is it the responsible persons rather all the same. That is at least also my impression, which I won here lately. I think it's a real pity, because the users in the forum have brought this whole page to the top and the owners are now licking their fingers. Here iwrd of help spoken and nothing more of the same happens. Whether there now in the background still people like Daniel help may be, but brings the people nothing here in the forum. Many topics and help are answered as well as possible by the users here, but in most cases this brings no results for the affected. At least the contributors keep their loyal users with Paysafekarten in humor, otherwise I can not explain why so many write here and not just read like me
Sorry for the offtopic, hope that Videoslots improves again, I was similar to this story and you can wait in vain for help!
maximus
Well, as soon as a site gets bigger, there is more to do
So I can only say that Daniel has answered my problem in November quickly and responds to PNs quite and tries to help. I can not underline your point and find already that one gets help (even if not directly in the forum) by PN
Videoslots denies payout and blocks acc
Liked this post: Anonym
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Videoslots denies payout and blocks acc
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Falko
Bonusabuser will only run for election together with Paysafemaster so think twice, quite well I mean
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Videoslots denies payout and blocks acc
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i already did before I opened this thread! But so far no answer from MGA.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Daniel has written in the fall times he steps a little shorter in the forum, because he is also triggered here....
But he will still have enough to do
I think if there is a case and you write to him then he helps.
The whole story here is but also I say slightly suspicious. 😉
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
The two mods? That's where this place is going to run...my goodness...^^
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Hello,
what is suspect in your opinion?
The point is simply that Videoslots without proper reason the account locks, also deny the payout of the win as well as the payout of the 1000Euro stake...
In addition, they violate their own terms and conditions.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Your appearance is and remains suspicious.
I know the reasons given, I have read and posted, otherwise I can not say anything.
Only one thing, VS does not lock out of arbitrariness and your appearance here (I say consciously you) make this whole story just a bit suspicious but that is not to mean anything. is just an impression
This post has been translated automatically
Videoslots denies payout and blocks acc
Liked this post:
Julian
Since Daniel in the forum somewhat kürzergetreten, it seems as if we would neglect the forum somewhat. Daniel's retirement is certainly most noticeable in the forum, since he has always taken care of the complaints, but also the other sensitivities of the users.
Overall, however, we believe that the purpose of a forum is for users to try to help each other first. If the problems persist, we will of course step in to help, as was the case with SlottyVegas in December, for example, when various users had problems with Verification
Apart from all the complaints in the forum, we also get masses of mails to Info@Gamblejoe, of course. In addition, almost all team members are contacted daily in the Communicator by a large number of users with various problems and questions, which we of course try to work through piece by piece. We have not prioritized the case with Videoslots, because it is a serious casino, which almost never causes problems
However, we actually have our hands full with the website. Just a few examples:
- Counter (our programmer) is currently busy with the further development of the portal due to his versatile tasks. In addition, there are currently the bugs in the image upload and other minor difficulties.
- Christoph is also busy and is really busy taking care of the content on Gamblejoe.
- Matthias has a lot to do with organizational stuff, and has taken over most of Daniel's work since he stepped down.
I would also like to point out that I am not a "moderator" anymore, but have been part of the team for a long time. I have been assigned new areas of work, so I can't watch over the forum 24/7 alone.
This should not be an excuse for the overall situation in the forum, but you should not forget that the forum is only a small part of the site. In the background, more work is invested in the site than you might think and see at first glance.
We are aware that the processes of casino complaints are not optimal. We are working on a more structured process so that even if Daniel or other members are down, the complaints can be handled reliably. All members of GambleJoe read the forum daily, so we register the problems and also respond to them as soon as we find the time. Currently, a lot has accumulated, but still we try to fix even the problems that have been neglected in the past.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Hello, I've been reading here for a long time and now I have to give my two cents.
Apparently it is here like on many other portals also, first one makes itself known over its readers, provides for the plentifully contents to be written and if a side is then above, well... is it the responsible persons rather all the same. That is at least also my impression, which I won here lately. I think it's a real pity, because the users in the forum have brought this whole page to the top and the owners are now licking their fingers. Here iwrd of help spoken and nothing more of the same happens. Whether there now in the background still people like Daniel help may be, but brings the people nothing here in the forum. Many topics and help are answered as well as possible by the users here, but in most cases this brings no results for the affected. At least the contributors keep their loyal users with Paysafekarten in humor, otherwise I can not explain why so many write here and not just read like me
Sorry for the offtopic, hope that Videoslots improves again, I was similar to this story and you can wait in vain for help!
maximus
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Well, as soon as a site gets bigger, there is more to do
So I can only say that Daniel has answered my problem in November quickly and responds to PNs quite and tries to help. I can not underline your point and find already that one gets help (even if not directly in the forum) by PN
This post has been translated automatically