Good day,
Recently I had a problem with Videoslots
I made a Deposit of 1000 euros via Sofortüberweisung and then played.
After I had won 10'000€ euro my acc was blocked and the payout denied.
In the chat they would not give me any information and via mail either. It was always said that the deposit was not received and I should send proof of the bank. This I have procured with stamp of the bank and sent them. They kept saying that the payment had not been received. After several attempts to contact me, I was told that my account would be permanently blocked due to the terms 1.3 and 1.4 of the terms and conditions
Deposit, play and pay out at win. That would be the normal procedure. I do not know what kind of violation I should have committed
What is the best way to proceed? The 1000 euros were debited from my account and are gone and the 10,000 euros do not want to pay me.
Kind regards
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Anonym
Former Member
Videoslots denies payout and blocks acc
5th Jan. 2019, at 02:23 am CET#2
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Nico98 wrote on 05/01/2019 at 01:45: Good day,
Recently I had a problem with Videoslots
I made a Deposit of 1000 euros via instant transfer and then played.
After I won 10'000€ euro my acc was locked and the withdrawal was denied.
In the chat they would not give me any information and via mail either. It was always said that the deposit was not received and I should send proof of the bank. This I have procured with stamp of the bank and sent them. They kept saying that the payment had not been received. After several attempts to contact me, I was told that my account would be permanently blocked due to the terms 1.3 and 1.4 of the terms and conditions
Deposit, play and pay out at win. That would be the normal procedure. I do not know what kind of violation I should have committed
What is the best way to proceed? The 1000 euros were debited from my account and are gone and the 10,000 euros do not want to pay me.
Kind regards
Well, that would surprise me very much.
If the money had never been received, then you would never have had it on the Videoslots account, right?
But Daniel will certainly take care of it.
He has very good contacts there.
And if everything is as you say and you are in the right, Videoslots will pay out 100%.
If there is one casino that I trust as a player, it is Videoslots.
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Anonym
Former Member
Videoslots denies payout and blocks acc
5th Jan. 2019, at 03:16 am CET#3
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Write Daniel here and ask him nicely for help, he can then ask. If everything is correct from your side, the chances are good to get the money.
Had no problems with Videoslots so far, is also generally very highly rated here and at Casinomeister (possibly also there friendly knock and introduce yourself before and not directly shoot the horse).
Thank you very much for your answers
To be truthful, I must say that I am writing on behalf of a friend. I never had any problems with Videoslots and the support was always helpful and friendly. However, I got locked out after about 1 year of use because I was in a vocational apprenticeship and could not afford this hobby. Since I finished the education and get a normal payday, I played on other sites and there can Videoslots no one hold a candle. Meanwhile, I actually play when I play online ausschlieslich poker. My boyfriend is not that familiar with online gambling and I sat next to him from the beginning. Now it is of course even worse because I told him in good conscience that there would be no problems online, especially not with Videoslots which in my opinion is or rather was the most reputable of all online casinos.
I could hardly believe it myself how the support ignored the questions from the beginning and always just gave out their standard answers. Since he is not so familiar with the matter I have opened the thread and assist him in this matter because I have so to speak "vouched" for Videoslots and I feel responsible that he currently has 1000 € loss despite the win. The whole chat logs with Videoslots he has largely all saved if they could be of relevance because the support often contradicted itself and also clearly communicated, if you get this and that document, unblock the account.
Just to get one thing out of the way, it's not a secondary account of mine because I got locked. As I mentioned before, I have largely turned my back on slots and dedicated myself to Poker
The only reason why I am opening this thread and not my friend is that I want to help him because he came to Videoslots through me and this was his first online casino experience which unfortunately went totally to shit.
actually Videoslots is very serious is the account then also been covered? a friend had once what similar has gambled away in the zockwahn everything and still went a Deposit with Sofort and exactly with it he has then won have him then borrowed money so he could balance the amount and 2 days later then the casino has also paid out
Nico98 wrote on 05/01/2019 at 05:25: Thank you for your answers
To handle everything truthfully as well I have to add that I am writing on behalf of a friend. I myself never had any problems with Videoslots and the support was always helpful and friendly. However, I got locked out after about 1 year of use because I was in a vocational apprenticeship and could not afford this hobby. Since I finished the education and get a normal payday, I played on other sites and there can Videoslots no one hold a candle. Meanwhile, I actually play when I play online ausschlieslich poker. My boyfriend is not that familiar with online gambling and I sat next to him from the beginning. Now, of course, it's even worse because I told him in good conscience that there would be no problems online, especially not with Videoslots, which in my opinion is, or rather was, the most reputable of all online casinos.
I could hardly believe it myself how the support ignored the questions from the beginning and always just gave out their standard answers. Since he is not so familiar with the matter I have opened the thread and assist him in this matter because I have so to speak "vouched" for Videoslots and I feel responsible that he currently has 1000 € loss despite the win. The whole chat logs with Videoslots he has largely all saved if these could be of relevance because the support often contradicted itself and also clearly communicated, if you get this and that document, unblock the account.
Just to get one thing out of the way, it's not a secondary account of mine because I got locked. As I mentioned before, I have largely turned my back on slots and dedicated myself to Poker
The only reason why I am opening this thread and not my friend is that I want to help him because he came to Videoslots through me and this was his first online casino experience which unfortunately went totally to shit.
Kind regards
I can only report good things about Videoslots. I have always received my payouts. Verification was very fast and never experienced a faster support in terms of response time to mails. And now to your post: I have somehow like a funny feeling when I read your second post so. The story with your friend? I don't know. I just do not believe you, no offense if but then I apologize in advance to you. I am already curious about the answer / resolution of GJ and whether my feeling is confirmed.
Just to get one thing out of the way, it's not a secondary account of mine because I got locked out.
Who said anything about a second account? When I read your text so through, that would not really have occurred to me. But that makes me now already einwenig suspicious
As the others here have already said, I have never had any problems with Videoslots. This is my first online casino and have me only last year (think) December registered there
Everything is explained wonderfully and when I had questions, the support (thanks to Yordi) helped me immediately and very friendly. (he also explained to me how it works with the bonus)
With the first 10 euros I had no luck (was einwenig overwhelmed by all the games ) but in the casino race won 2.80 euros and Book of Dead played up to over 30
30 euros of it I have let me pay out. The Verification went really fast. First had to collect all the documents together and uploaded them one by one. The verification never took longer than 2 hours
The money was paid out via Trustly and the confirmation for the payout was received within a few minutes and it was also on my bank account a few minutes later.
I can only recommend Videoslots.
Who knows what you have done. Maybe deposited from another account? But created a secondary account?
In any case, I can not imagine that Videoslots does not pay out
Sounds funny do not know anyone who has had problems with Videoslots if you have kept to the agb
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Anonym
Former Member
Videoslots denies payout and blocks acc
5th Jan. 2019, at 11:50 am CET#9
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Sunnyundflo wrote on 05.01.2019 at 11:41 am: Sounds funny do not know anyone who has had problems with Videoslots if you have adhered to the terms and conditions
I don't know a single player who has ever had any problems there at all. Violating their terms and conditions is pretty hard
i do not understand the thing also ...the 1000 euros are not received with what has your friend then played and has come to 10000 euros ... had so far no problems with Videoslots but I have also never had such a sum...
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Recently I had a problem with Videoslots
I made a Deposit of 1000 euros via Sofortüberweisung and then played.
After I had won 10'000€ euro my acc was blocked and the payout denied.
In the chat they would not give me any information and via mail either. It was always said that the deposit was not received and I should send proof of the bank. This I have procured with stamp of the bank and sent them. They kept saying that the payment had not been received. After several attempts to contact me, I was told that my account would be permanently blocked due to the terms 1.3 and 1.4 of the terms and conditions
Deposit, play and pay out at win. That would be the normal procedure. I do not know what kind of violation I should have committed
What is the best way to proceed? The 1000 euros were debited from my account and are gone and the 10,000 euros do not want to pay me.
Kind regards
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Well, that would surprise me very much.
If the money had never been received, then you would never have had it on the Videoslots account, right?
But Daniel will certainly take care of it.
He has very good contacts there.
And if everything is as you say and you are in the right, Videoslots will pay out 100%.
If there is one casino that I trust as a player, it is Videoslots.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Had no problems with Videoslots so far, is also generally very highly rated here and at Casinomeister (possibly also there friendly knock and introduce yourself before and not directly shoot the horse).
Hope you get your win.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
To be truthful, I must say that I am writing on behalf of a friend. I never had any problems with Videoslots and the support was always helpful and friendly. However, I got locked out after about 1 year of use because I was in a vocational apprenticeship and could not afford this hobby. Since I finished the education and get a normal payday, I played on other sites and there can Videoslots no one hold a candle. Meanwhile, I actually play when I play online ausschlieslich poker. My boyfriend is not that familiar with online gambling and I sat next to him from the beginning. Now it is of course even worse because I told him in good conscience that there would be no problems online, especially not with Videoslots which in my opinion is or rather was the most reputable of all online casinos.
I could hardly believe it myself how the support ignored the questions from the beginning and always just gave out their standard answers. Since he is not so familiar with the matter I have opened the thread and assist him in this matter because I have so to speak "vouched" for Videoslots and I feel responsible that he currently has 1000 € loss despite the win. The whole chat logs with Videoslots he has largely all saved if they could be of relevance because the support often contradicted itself and also clearly communicated, if you get this and that document, unblock the account.
Just to get one thing out of the way, it's not a secondary account of mine because I got locked. As I mentioned before, I have largely turned my back on slots and dedicated myself to Poker
The only reason why I am opening this thread and not my friend is that I want to help him because he came to Videoslots through me and this was his first online casino experience which unfortunately went totally to shit.
Friendly greetings
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Videoslots denies payout and blocks acc
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Videoslots denies payout and blocks acc
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I can only report good things about Videoslots. I have always received my payouts. Verification was very fast and never experienced a faster support in terms of response time to mails. And now to your post: I have somehow like a funny feeling when I read your second post so. The story with your friend? I don't know. I just do not believe you, no offense if but then I apologize in advance to you. I am already curious about the answer / resolution of GJ and whether my feeling is confirmed.
This post has been translated automatically
Videoslots denies payout and blocks acc
Nobody has liked this post so far
Who said anything about a second account? When I read your text so through, that would not really have occurred to me. But that makes me now already einwenig suspicious
As the others here have already said, I have never had any problems with Videoslots. This is my first online casino and have me only last year (think) December registered there
Everything is explained wonderfully and when I had questions, the support (thanks to Yordi) helped me immediately and very friendly. (he also explained to me how it works with the bonus)
With the first 10 euros I had no luck (was einwenig overwhelmed by all the games ) but in the casino race won 2.80 euros and Book of Dead played up to over 30
30 euros of it I have let me pay out. The Verification went really fast. First had to collect all the documents together and uploaded them one by one. The verification never took longer than 2 hours
The money was paid out via Trustly and the confirmation for the payout was received within a few minutes and it was also on my bank account a few minutes later.
I can only recommend Videoslots.
Who knows what you have done. Maybe deposited from another account? But created a secondary account?
In any case, I can not imagine that Videoslots does not pay out
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Videoslots denies payout and blocks acc
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Videoslots denies payout and blocks acc
Nobody has liked this post so far
I don't know a single player who has ever had any problems there at all. Violating their terms and conditions is pretty hard
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Videoslots denies payout and blocks acc
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