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VegaDream Casino: [solved] Vegadream payout denied/cancelled

Topic created on 19th Jan. 2024 | Page: 1 of 3 | Answers: 28 | Views: 1,038
Ashesz
Visitor

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 08:23 am CET#1
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Hello, yesterday I made a Deposit at vegadream.com
deposited 50 euros and used the 100% wager free bonus!
I then played my way up to 530 euros and cashed them out, now I have received an email that the payout has been canceled because I have violated any conditions, how can I violate the rules with a wager-free bonus!

I have already deposited more than enough and paid out twice what was more than 50 euros and there were never any problems, I think that's really bad, maybe the team could help me! It's a total of 616 euros!

Mfg!

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Langhans
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 10:30 am CET#2
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Ashesz wrote on 19.01.2024 at 08:23: since I have violated any conditions, how can I violate rules with a sales-free bonus!


you can violate a number of rules. There are enough in the terms and conditions https://www.vegadream.com/de/general-bonus-terms

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Mallpall
Amateur

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 10:33 am CET#3
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Ashesz wrote on 19.01.2024 at 08:23: Hello, yesterday I deposited at vegadream.com
deposited 50 euros and used the 100% wager-free bonus!
I then played my way up to 530 euros, which I paid out, now I have received an email that the payout has been canceled because I have violated any conditions, how can I violate rules with a turnover-free bonus!

I have already deposited more than enough and paid out twice what was more than 50 euros and there were never any problems, I think that's really bad, maybe the team could help me! It's a total of 616 euros!

Mfg!

Did you deduct the 50€ from the payout?


So you could have paid out 480€.

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T0uchTheSky
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 10:47 am CET#4
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Langhans wrote on January 19, 2024 at 10:30 am:

you can violate several rules. There are enough in the terms and conditions https://www.vegadream.com/de/general-bonus-terms

He thinks wagerfree Bonuses have no rules, he probably played Live Casino or Jackpot games or via Max-Bet and his win was therefore canceled You don't have to wager a wagerfree bonus, but everything in the Bonus terms and conditions applies.

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Langhans
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 10:53 am CET#5
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T0uchTheSky wrote on 01/19/2024 10:47 AM:

He thinks wagerfree Bonuses have no rules, he probably played Live Casino or Jackpot games or via Max-Bet and his win was canceled because of that You don't have to wager a wagerfree bonus, but everything in the Bonus terms apply .

Something must have happened and I think he was informed of this. Probably "GambleJoe incident number seven thousand eight hundred and forty-three" and the charge is "classic breach of rules" for "didn't read the rules"

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T0uchTheSky
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 11:11 am CET#6
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Langhans wrote on 19.01.2024 at 10:53 am:

Something will have happened and I guess he was told about it. Probably "GambleJoe incident number seven thousand eight hundred and forty-three" and the charge is "classic rule violation" for "didn't read the rules"

First he said he put 530 euros in the payout, then he said it was 616 euros, what now, haha

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Julian
Elite

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 11:25 am CET#7
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GUTS,

I'll pass the complaint on to our contact person and see if anything can be done.
However, if the bonus conditions have really been breached, it could unfortunately be a little difficult.

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Langhans
Expert

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 11:29 am CET#2
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T0uchTheSky wrote on 01/19/2024 11:11 AM:

First he said he put 530 euros in the payout, then he said it was about 616 euros, now what, haha

Anyway, looking forward to the resolution. Maybe Ashesz will check his emails again and ideally copy the answer here so that the case can be dealt with on record

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garfield68
Elite

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 11:56 am CET#3
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i think he simply played a few forbidden games, which are not blocked there.

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Ashesz
Visitor

[solved] Vegadream payout denied/cancelled

19th Jan. 2024, at 12:28 pm CET#4
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I played book of dead like I always do!

I then requested the payout at 250 euros and deleted the bonus!

I then canceled the payout and continued playing,big bass Splash/gates of olymp / and then book of dead again (as I said, the bonus was already gone)

I then played on one euro, which was also my highest bet!

When I reached 570 euros, I paid out 530 euros, continued playing and then paid out another 86 euros (hence the 616 euros)

I have always played like this and never had any problems and now all of a sudden they come like this!

Oh yes, this turnover-free bonus is also not convertible it always remains there you can also play 10 years!

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