1800€ payout not authorized with turnover-free bonus ...
1st Apr. 2024, at 02:03 pm CEST#1
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i can't rest :
i deposited with a bonus that is 100% turnover-free and then discovered a turnover barometer of €100...... well, I like to play so I accepted that
i accepted it ...but I quickly got 100€ together ...now that I didn't see any Wagering requirements in the wallet I continued to play normally and also bought FS.
now the house thinks i have violated the high bet ...when i asked which bonus exactly i bought i got no answer and that was it :?
as proof i can see a spreadsheet red marker which i don't understand;(
even higher is the VIP ..had there actually once n punke counter ...now I'm waiting for loosely 10k on n upgrade to 12
Not understood :
deposit without turnover
vip-lvln
withdrawal denied
information from support team
...are my hyrden ^^
screenshots and transaction no....I would still have.
Julian wrote on 01.04.2024 at 14:17:
A bonus without Wagering requirements, hard to imagine for me at first.
yes, but...is available on every corner. Bonus amount is then deducted from the total amount when paying out. Evolve, Viggoslots, many other Mountbergs...Starscream from time to time and much more...... are widespread. The €100 turnover bar could then have represented the X1 money laundering of the Deposit amount. But in the end it doesn't matter: buying free spins was the end of the matter anyway
Langhans wrote on 01.04.2024 at 14:24:
yes, but...is available on every corner. Bonus amount is then deducted from the total amount when paying out. Evolve, Viggoslots, many other Mountbergs...Starscream also from time to time.... are widespread. The €100 turnover bar could then have represented the X1 money laundering of the Deposit amount
Okay awesome, that's good to know. I really wasn't up to date in that respect.
But apart from that, I've already informed the player's contact person about the problem.
Let's see what comes of it.
A bonus without Wagering requirements, hard to imagine for me at first.
I'll get in touch with you briefly via Communicator.
It was most likely a wagerfree bonus, there are a lot of them. The bonus does not have to be wagered, i.e. you can withdraw the amount of money above the bonus amount at any time. But everything in the Bonus terms and conditions applies, such as prohibited games, max bet. The bonus is active until you have almost nothing left in your account or until someone has paid out the money correctly.
Since the te has written that he has bought Fs, he has violated the bonus conditions.
1800€ payout not authorized with turnover-free bonus ...
1st Apr. 2024, at 03:14 pm CEST#6
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T0uchTheSky wrote on 01/04/2024 14:31:
It was most likely a wagerfree bonus, there are tons of them. The bonus does not have to be wagered, i.e. you can withdraw the amount of money over the bonus amount at any time. But everything in the Bonus terms and conditions applies, such as prohibited games, max bet. The bonus is active until you have almost nothing left in your account or until someone has paid out the money correctly.
Since the te has written that he has bought Fs, he has violated the bonus conditions.
There have often been problems with Vega in particular!
Even earlier there were already 1-2 people with the same problem here
I don't understand why people always link the bonus conditions to a turnover, I mean it still remains a bonus even if you get real money as a gift
1800€ payout not authorized with turnover-free bonus ...
2nd Apr. 2024, at 01:46 pm CEST#7
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Unfortunately, our contact person had just confirmed to me that there was a clear breach of the bonus conditions.
I have provided the thread author with more detailed information, including a time stamp etc., privately via Communicator.
In short, however, a bet of €20 was made on the game "Aloha Christmas" while the bonus was still active.
Unfortunately, our hands are tied in this situation and we cannot hope for goodwill in this case.
I am leaving the thread open for the time being so that the thread author can comment further on this case if necessary.
If there is no further response, I will then close the thread.
1800€ payout not authorized with turnover-free bonus ...
2nd Apr. 2024, at 02:48 pm CEST#8
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I'm really sorry for the thread author. There is hardly anything worse for a player than losing a win you thought was safe because of bonus conditions, especially if you are not aware of any fault.
Anyone playing with a bonus should always read the terms and conditions and, if in doubt, ask the support team or a forum if something is not clear. Some casinos are fairer and block games that are not allowed to be played with a bonus and also the stake amount. Others, however, do not, because they also speculate that some people will fall into a bonus trap.
At Mountberg/Starscream, for example, one of the rules is to adhere to the bonus conditions, even after the Wagering requirements have been met. Only when a payout has been confirmed or you have played your balance down to 0 are you exempt from these. As a precaution, I would never accept a new bonus as long as you have a payout in process at the same time.
1800€ payout not authorized with turnover-free bonus ...
Nobody has liked this post so far
i deposited with a bonus that is 100% turnover-free and then discovered a turnover barometer of €100...... well, I like to play so I accepted that
i accepted it ...but I quickly got 100€ together ...now that I didn't see any Wagering requirements in the wallet I continued to play normally and also bought FS.
now the house thinks i have violated the high bet ...when i asked which bonus exactly i bought i got no answer and that was it :?
as proof i can see a spreadsheet red marker which i don't understand;(
even higher is the VIP ..had there actually once n punke counter ...now I'm waiting for loosely 10k on n upgrade to 12
Not understood :
deposit without turnover
vip-lvln
withdrawal denied
information from support team
...are my hyrden ^^
screenshots and transaction no....I would still have.
spun...(thanks quietly)
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Nobody has liked this post so far
A bonus without Wagering requirements is difficult for me to imagine.
I'll get in touch with you briefly via Communicator.
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Liked this post:
Julian
yes, but...is available on every corner. Bonus amount is then deducted from the total amount when paying out. Evolve, Viggoslots, many other Mountbergs...Starscream from time to time and much more...... are widespread. The €100 turnover bar could then have represented the X1 money laundering of the Deposit amount. But in the end it doesn't matter: buying free spins was the end of the matter anyway
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Liked this post:
Langhans
Okay awesome, that's good to know. I really wasn't up to date in that respect.
But apart from that, I've already informed the player's contact person about the problem.
Let's see what comes of it.
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Liked this post:
Julian
It was most likely a wagerfree bonus, there are a lot of them. The bonus does not have to be wagered, i.e. you can withdraw the amount of money above the bonus amount at any time. But everything in the Bonus terms and conditions applies, such as prohibited games, max bet. The bonus is active until you have almost nothing left in your account or until someone has paid out the money correctly.
Since the te has written that he has bought Fs, he has violated the bonus conditions.
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Nobody has liked this post so far
There have often been problems with Vega in particular!
Even earlier there were already 1-2 people with the same problem here
I don't understand why people always link the bonus conditions to a turnover, I mean it still remains a bonus even if you get real money as a gift
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Nobody has liked this post so far
I have provided the thread author with more detailed information, including a time stamp etc., privately via Communicator.
In short, however, a bet of €20 was made on the game "Aloha Christmas" while the bonus was still active.
Unfortunately, our hands are tied in this situation and we cannot hope for goodwill in this case.
I am leaving the thread open for the time being so that the thread author can comment further on this case if necessary.
If there is no further response, I will then close the thread.
This post has been translated automatically
1800€ payout not authorized with turnover-free bonus ...
Nobody has liked this post so far
Anyone playing with a bonus should always read the terms and conditions and, if in doubt, ask the support team or a forum if something is not clear. Some casinos are fairer and block games that are not allowed to be played with a bonus and also the stake amount. Others, however, do not, because they also speculate that some people will fall into a bonus trap.
At Mountberg/Starscream, for example, one of the rules is to adhere to the bonus conditions, even after the Wagering requirements have been met. Only when a payout has been confirmed or you have played your balance down to 0 are you exempt from these. As a precaution, I would never accept a new bonus as long as you have a payout in process at the same time.
This post has been translated automatically