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SlottyVegas: Wrong insert ?!?! (Page 2)

Topic created on 14th Dec. 2019 | Page: 2 of 3 | Answers: 20 | Views: 5,656
MisterL
Expert

Wrong insert ?!?!

22nd Dec. 2019, at 04:43 pm CET#11
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a new thread which max.bet rule in which casino with which Deposit method would also not be wrong
there are also those where the max.bet is 10 percent

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bigbig
Experienced

Wrong insert ?!?!

22nd Dec. 2019, at 09:12 pm CET#12
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In your place I would change the casino because the trouble is already pre-programmed.

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Anonym

Wrong insert ?!?!

22nd Dec. 2019, at 09:58 pm CET#13
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Those who have been playing online for a short time may not yet know these rules.
But those who have been playing for a while or who read the forum know that these MaxBet rules exist almost everywhere and are also known.
It should be clear to you that no casino really has something to give away.

And yes, the casino is in the right - too bad, but in the terms and conditions standshts yes in it.

Therefore, rather play without bonus and if it really has to be with bonus then play on a smaller stake. (this also includes the prohibition to use any free play purchase functions, on slots that have this function)

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MarcT22186
Expert

Wrong insert ?!?!

22nd Dec. 2019, at 10:16 pm CET#14
2 Likes

Liked this post: Anonym, Avatar von trekki trekki
MisterL wrote on 22.12.2019 at 16:43: a new thread which max.bet rule in which casino with which Deposit method would also not be wrong
there are also those where the max.bet is 10 percent

You could also just start reading the bonus conditions
The max. bet can also vary in promotions themselves. See Slotty or also Betsson
In addition, the also one would have to wait, because the conditions may well change

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gaboizda_

Wrong insert ?!?!

13th Feb. 2020, at 10:43 pm CET#15
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Hello everyone,

I have a very big problem with SlottyVegas.
I have deposited small amounts several times the last few days, without huge success.
I got via SMS as always from time to time 20 or 25 free spins on 10 cents for Book of dead. From these then became about 11 € on it I have continued to play. I had 0€ real money and 11€ bonus money. From these 11€ became then 40€ from. From 40€ became then 160€ bonus money. Thereupon, I asked in the Live Chat times how much I have to convert to be able to pay out. I was explicitly told it is about the approx. 149 € still.
Has made little sense for me. Had then only 11 € can pay out.
Thereupon I played a bit higher. Maximum I have gambled away about 30€ on 5€ pushers. Never higher! Then I played on 2€ Reactoonz. At about 70€ I got a picture which showed me 1680€. I was very happy.
I had 1740€ on it now.
I have now again politely in the live chat and have again asked how I now still have to gamble. There was only about 24€ left.
I have played to 1700€. The Bonus money became real money as discussed.
Now follows the point.
I pay out this money on 12.02.2020 at about 00:30. Quite normally via Skrill.

This morning I asked in the normal live chat times how long it will take with the payout. As always, the same answer. I should wait patiently. "Is currently being processed"

Later at 15:30 I get an email from support. (A certain Puneet, from the Risk Team). All in English language.

I was accused of violating the terms and conditions. - Point 12.9 -

Thereupon I check my SlottyVegas account and transaction was cancelled. No money left.

I replied to this email and complained. Have not received a reply yet.
No one can help me on the regular live chat and they tell me to wait for a response.

I don't know what to do.
Can someone please help me.

Thanks in advance.

greetings gaboizda_

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snopsim
Top Member

Wrong insert ?!?!

13th Feb. 2020, at 11:15 pm CET#16
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gaboizda_ wrote on 02/13/2020 at 10:43 pm: Hello everyone,

I have a very big problem with SlottyVegas.
I have deposited smaller amounts several times the last few days, without huge success.
I got by SMS as always now and then 20 or 25 free spins on 10 cents for Book of dead. From these then became about 11 € on it I have continued to play. I had 0€ real money and 11€ bonus money. From these 11€ became then 40€ from. From 40€ then became 160€ bonus money. Thereupon, I asked in the Live Chat times how much I have to convert to be able to pay out. I was expressly told it is about the approx. 149 € still.
Has made little sense for me. Had then only 11 € can pay out.
Thereupon I played a bit higher. Maximum I gambled away about 30€ on 5€ pushers. Never higher! Then I played on 2€ Reactoonz. At about 70€ I got a picture which showed me 1680€. I was very happy.
I had 1740€ on it now.
I have now again politely in the live chat and have again asked how I now still have to gamble. There was only about 24€ left.
I have played to 1700€. The Bonus money became real money as discussed.
Now follows the point.
I pay out this money on 12.02.2020 at about 00:30. Quite normally via Skrill.

This morning I asked in the normal live chat times how long it will take with the payout. As always, the same answer. I should wait patiently. "Is currently being processed"

Later at 15:30 I get an email from support. (A certain Puneet, from the Risk Team). All in English language.

I was accused of violating the terms and conditions. - Point 12.9 -

Thereupon I check my SlottyVegas account and transaction was cancelled. No money left.

I replied to this email and complained. Have not received a reply yet.
No one can help me on the regular live chat and they tell me to wait for a response.

I don't know what to do.
Can someone please help me.

Thanks in advance.

greetings gaboizda_

What is the point 12.9? And did you violate it?

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gaboizda_

Wrong insert ?!?!

13th Feb. 2020, at 11:18 pm CET#17
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snopsim wrote on 02/13/2020 at 23:15
What is the point 12.9? And did you violate it?

@snopsim


For all Bonuses except those listed below - The maximum wager per game is 10% of the bonus amount credited, up to a maximum of $5/€/50 NOK/50 SEK/375 RUB, depending on the user's currency. The lower amount always applies, with a minimum of €0.10 per wager.

Bonuses originating from deposits made with electronic wallets (Skrill/Neteller or any other electronic wallets) and Paysafecard - The maximum wager is $2/€/20 NOK/20 SEK/150 RUB per bet.

Unless prior agreement is reached between the player and the casino, in the event that bonus wagers are higher than the maximum acceptable amount, the casino reserves the right to void the wagers and any resulting wins.


This!

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Kleinkariert
Expert

Wrong insert ?!?!

14th Feb. 2020, at 01:32 am CET#18
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gaboizda_ wrote on 02/13/2020 at 23:18

@snopsim


For all Bonuses except those listed below - The maximum wager per game is 10% of the bonus amount credited, up to a maximum of $5/€/50 NOK/50 SEK/375 RUB, depending on the user's currency. The lower amount always applies, with a minimum of €0.10 per wager.

Bonuses originating from deposits made with electronic wallets (Skrill/Neteller or any other electronic wallets) and Paysafecard - The maximum wager is $2/€/20 NOK/20 SEK/150 RUB per bet.

Unless prior agreement is reached between the player and the casino, in the event that bonus wagers are higher than the maximum acceptable amount, the casino reserves the right to void the wagers and any resulting wins.


This!

Next time please own thread. Otherwise well possible since it <10 % des gutgeschrieben Bonusbetrags>can lie</10> on <10 % des gutgeschrieben Bonusbetrags>. This is the amount of the Wagering is calculated from the 11 €, so a maximum of 1.10 €.

Therefore, you can only ask for goodwill. One of the reasons why you should not be lured by the masses of free spins. As soon as you win is checked with the magnifying glass.</10>

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Falko
Icon

Wrong insert ?!?!

14th Feb. 2020, at 01:54 am CET#19
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I had read at Slotty Vegas so far also always, if there were free spins that you could pay out of this only a maximum of 100 euros and rest expires. Could well be that this point would have come if the casino had not now noticed this violation

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gaboizda_

Wrong insert ?!?!

14th Feb. 2020, at 07:07 am CET#20
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I have received this e-mail

Hi Gabriel,

My name is Puneet, a member of the Risk team here at SlottyVegas.

I hope this email finds you well.

Having reviewed your gameplay leading up to your withdrawal request of €1,700.94, we have identified that you have bet above the max bet allowed when using bonus funds. This in breach of T&C 12.9, which has been listed below:

For all Bonuses, except below Maximum bet allowed per stake is 10% of the bonus amount credited, up to a maximum of £/$/€5.00/NOK50/SEK50/375руб/575円/20zł, depending on user currency. The lower amount will always apply, with a minimum of 0.10 per stake. The Max Bet Rule is also applicable to any bets used to purchase bonus features that exceed max bet.

Bonuses stemming from deposits using Skrill, Neteller, ecoPayz, Webmoney, Qiwi, ePay.bg, ToditoCash, Paysafecard, Neosurf, Boleto, Mistercash, Astropay, Zimpler, Boku, Much Better Maximum bet allowed is £/$/€2.00/NOK20/SEK20/150руб/230円/8zł per bet.

Unless prior agreement is made between the player and the casino, in the case that bonus bets are higher than the maximum acceptable amount, the casino reserves the right to invalidate the bets and any winnings resulting from them.

As a result, we have voided all bonus bets including any made using real money should you have turned the bonus over.

Should you have any questions about this, do not hesitate to get in touch with us via chat or email.

Regards,

Kind regards,

Puneet
Slotty Vegas Verification Team

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