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Rizk: [solved] Rizk verification,withdrawal and accessibility support problematic

Topic created on 01st May. 2020 | Page: 1 of 1 | Answers: 4 | Views: 2,375
Steve78

[solved] Rizk verification,withdrawal and accessibility support problematic

1st May. 2020, at 07:58 am CEST#1
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Hello dear community,

i have been playing at Rizk.com for a long time and so far I have not had any difficulties with deposits/withdrawals.
I always use the same account for deposits and withdrawals ( method Deposit Sofort / withdrawal Trustly ).
Verification has also been done several times (color copy of ID, proof of income, etc.)

But since 2 weeks I try to make a withdrawal of 799€ at rizk.com without success.

Summary of the last 2 weeks:

- renewed Verification of the account requested by rizk.com > I have sent the requested documents ( color photo ID + face verification ) immediately by e-mail and also uploaded on their site > documents are currently "in process" on web page
- Support is difficult to reach ( callback not possible / German chat not available / by e-mail only English-speaking support )
- blocked win is credited to the account again ( I have blocked again immediately )
- the e-mail addresses for sending the documents change constantly (support-de@rizk.com, kundenservice@rizk.com, docs@rizk.com, support-en@rizk.com)

Can anyone help me to complete my withdrawal request with Rizk?

Thanks in advance...

Steve

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Steve78

[solved] Rizk verification,withdrawal and accessibility support problematic

1st May. 2020, at 10:24 am CEST#2
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another update on my problem:

i was now able to contact the english chat ( https://support.rizk.com/mobile/# ) and was sent to the next queue again )

Rizk:

" Thank you for your patience. I can see that your account has been verified. Therefore, I will forward your request regarding pending withdrawals to our relevant team. Once we receive updates, we will contact you again via email."

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Steve78

[solved] Rizk verification,withdrawal and accessibility support problematic

2nd May. 2020, at 10:43 am CEST#3
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Hello together,

Payout was today on it, after I could reach yesterday again the German chat.

Greetings
Steve

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Kleinkariert
Expert

[solved] Rizk verification,withdrawal and accessibility support problematic

2nd May. 2020, at 12:51 pm CEST#4
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Thanks for the update, sometimes the process in casinos is a bit weird. At least you didn't gamble it away and get blocked again.

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Caro
Expert

[solved] Rizk verification,withdrawal and accessibility support problematic

7th May. 2020, at 10:53 am CEST#5
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Steve78 has received his payout, so the topic can be closed.

This topic has been closed

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