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Rizk: [solved] Rizk does not answer anymore

Topic created on 19th Apr. 2020 | Page: 1 of 1 | Answers: 9 | Views: 1,585
Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 11:42 am CEST#1
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Hello, I am new here and have a concern. I hope you can help me and calm me down a bit. Now about my incident:

I signed up with Rizk 3 weeks ago and also deposited something regularly. Complete deposits are at 1250 euros.
Now last Sunday I had some luck and triggered several withdrawals. Total 12,300 euros. It was clear that I have to verify, I uploaded the documents. The chat was not very serious so far, because every day every employee said something different regarding the necessary documents. Once I should only present a proof of address and then again a bank statement with the apparent deposits. I had a bank statement specially prepared for me by my bank. This is also valid as proof of address
My ID has already been approved

I have done everything by bank transfer and am also the sole account holder

Now I wanted to check whether everything fits, since I had already submitted the documents 3 days ago completely but my mails are not responded to and a chat is not available.

Have you had similar experiences?

I am afraid that I will not receive my money, which is a pity.

What can I do?

Thank you and best regards

Louster86

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Anonym

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:20 pm CEST#2
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Rizk is reputable. You will get your money as long as you do not violate any bonus conditions.

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Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:23 pm CEST#3
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Thank you. I have not claimed any bonuses. With such an amount, you have to think about it.

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Anonym

[solved] Rizk does not answer anymore

19th Apr. 2020, at 12:38 pm CEST#4
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thereisnospace wrote on 04/19/2020 at 12:20 pm: Rizk is reputable. You'll get your money as long as you don't violate any bonus terms.

Right. Ibiku was also considered reputable for a long time. My problem, on the other hand, is petty. It is only about 100 Eur. They do not respond to email, the withdrawal is not processed. And that although the first withdrawal went smoothly. My casino: b-Bets. I suspect that some OC grad because of the Corona crisis shortly before the bankruptcy standhn

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MarcT22186
Expert

[solved] Rizk does not answer anymore

19th Apr. 2020, at 01:37 pm CEST#5
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tatatuck wrote on 04/19/2020 at 12:38 PM

Yes, yes. Ibiku was also considered reputable for a long time. My problem, on the other hand, is pill pellets. It is only about 100 Eur. They do not respond to email, the withdrawal is not processed. And that although the first withdrawal went smoothly. My casino: b-Bets. I suspect that some OC grad because of the Corona crisis shortly before the bankruptcy standhn

Rizk has recently become part of the Betsson group. So it may well be that the interaction does not yet work properly
The easiest way to find out is to ask: https://support.rizk.com/mobile/

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MarcT22186
Expert

[solved] Rizk does not answer anymore

19th Apr. 2020, at 01:38 pm CEST#6
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Lauster86 wrote on 04/19/2020 at 11:42 am: Hello, I am new here and have a concern. I hope you guys can help me and calm me down a bit. Now about my incident:

I signed up with Rizk 3 weeks ago and also deposited something regularly. Complete deposits are at 1250 euros.
Now I had some luck last Sunday and triggered several withdrawals. Total 12,300 euros. It was clear that I have to verify, I uploaded the documents. The chat was not very serious so far, because each employee said something different every day regarding the necessary documents. Once I should only present a proof of address and then again a bank statement with the apparent deposits. I had a bank statement specially prepared for me by my bank. This is also valid as proof of address
My ID has already been approved

I have done everything by bank transfer and am also the sole account holder

Now I wanted to check whether everything fits, since I had already submitted the documents 3 days ago completely but my mails are not responded to and a chat is not available.

Have you had similar experiences?

I am afraid that I will not receive my money, which is a pity.

What can I do?

Thank you and best regards

Lauster86

You can find the chat here: https://support.rizk.com/mobile/

This post has been translated automatically

Lauster86
Visitor

[solved] Rizk does not answer anymore

19th Apr. 2020, at 02:00 pm CEST#7
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Liked this post: Avatar von MarcT22186 MarcT22186
MarcT22186 wrote on 04/19/2020 at 13:38
You can find the chat here: https://support.rizk.com/mobile/

Great thanks. I was able to reach someone and they are looking at my concerns

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Slothot
Amateur

[solved] Rizk does not answer anymore

19th Apr. 2020, at 03:45 pm CEST#8
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I know that does not help you now with your request
But for me there were already 2 years ago only problems with the Verification at Rizk. All documents were uploaded as required. Other casinos like LeoVegas or Lapalingo accepted the

At Rizk always just rejected without justification. Despite several attempts always rejected. Became me then too stupid and have never played there again

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Lauster86
Visitor

[solved] Rizk does not answer anymore

20th Apr. 2020, at 09:31 am CEST#9
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So with me everything went now ratz fatz. This morning my account was verified and the money is also on the account.

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Caro
Expert

[solved] Rizk does not answer anymore

20th Apr. 2020, at 11:46 am CEST#10
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Liked this post: Anonym, Avatar von Lauster86 Lauster86
The thread creator was able to clarify his little problem relatively quickly. His account is now verified and has already received his payout.

This topic was closed

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