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Rizk: [solved] Despite alleged verification, no payout

Topic created on 05th May. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,379
Xell93

[solved] Despite alleged verification, no payout

5th May. 2020, at 06:01 pm CEST#1
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Good day.
So far, withdrawals from Rizk have been completed within a couple of hours and there have never been any problems, until now.

On 01.05 I won a somewhat larger amount at Rizk without having used any kind of bonus, so there are no turnover requirements.
On 02.05 I then initiated the withdrawal and then came directly the mail for verification. Of course I have uploaded everything directly.
On 03.05 I then contacted the Live Chat and there I was told I quote " so internally I can see that your documents have already been verified 21 hours ago"
and that it will be forwarded to the right department. (ChatLog available) Nevertheless, under the account menu it says Verification - Your documents are being processed at the moment.
04.05 exactly the same statement from the live chat that it is directed to the right department and at 18:56 then the mail from Rizk: Verification Completed!, but continues to stand in the menu: Your documents are being processed at the moment and the withdrawals are also pending confirmation.

I mean before payouts even in the 4 digit amount went lightning fast and now you win something in the 5 digit and it is delayed indefinitely?

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Xell93

[solved] Despite alleged verification, no payout

5th May. 2020, at 06:30 pm CEST#2
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And when the question comes about deposit/withdrawal method

Deposited with Trustly
Withdrawal requested with Trustly

P.s Did not have the function to edit my first post, therefore the second post

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Xell93

[solved] Despite alleged verification, no payout

5th May. 2020, at 07:38 pm CEST#3
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Update from English live support.

Now I should have had an IP of a different country than with which I should have registered and therefore the payout was probably not yet accepted. Already wanted to ask if I could get a log, but then came the answer that "Elza" has no further access to accurate information regarding the IP and finally again that it is directed to the appropriate department.

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Xell93

[solved] Despite alleged verification, no payout

6th May. 2020, at 09:17 pm CEST#4
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Can I effectively do anything at all, e.g. turn to the MGA?
Would it be about 200 €, I would just wait but in my case it is about 16,000 € and there you are already so worried when out of nowhere any accusations come without evidence or statement of the provider.

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Xell93

[solved] Despite alleged verification, no payout

7th May. 2020, at 01:47 am CEST#5
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Liked this post: Avatar von sinstorf sinstorf
Can be closed. The full payout was suddenly in my account at 11pm.

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Quietscheentchen
Experienced

[solved] Despite alleged verification, no payout

7th May. 2020, at 09:20 am CEST#6
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I'm glad for you that it has all turned out well ..never had any problems with Rizk, but such a high win unfortunately never before

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Caro
Expert

[solved] Despite alleged verification, no payout

7th May. 2020, at 10:36 am CEST#7
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Xell93 has received his payout, so the thread can be closed.

This thread was closed

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