Hello everyone, first of all the following story from me, so that I can give you a brief overview:
I played on Platincasino a few days ago (11.02) and have Platin status.
After a long time, I finally got lucky again and wanted to cash out my win immediately so as not to gamble it away.
So I made a payout of €500, €3000 and €1000 (in chronological order). The €500 and €1000 were accepted after an hour and the €3000 was only accepted the next day, which I found very strange.
I wrote to support to ask why this was the case, the employee told me that he was not in the finance department and that the withdrawals were checked by this department,
however, I was fully verified and didn't need to worry, the money would arrive.
Then all 3 bookings said "accepted". I was happy at first and thought that the money would arrive yesterday... Nope.
As the devil would have it, I played again and even won €900, which I paid out immediately. In other words, so far I have paid out a total of €5,400.
This morning I received a message that the 900€ cannot be paid out because I have to verify myself again (prove a Deposit of 100€ on 11.02) and I also have to upload pictures of my credit card because I made a single deposit with it.
I can even understand that... if you deposit, no matter how often, you have to prove it.
My question: Why didn't they ask for this with the three previous withdrawals? Why today? Now that I've been waiting for 2 days?
Then I wrote to support again today and they replied: " Withdrawal requests are of course always checked manually beforehand, also for the greatest possible security. If documents are required, they will be requested."
The only thing that upsets me is that I now have to wait up to 48 hours again for Verification before I can withdraw the €900, which in my recent experience also takes longer... if it works at all.
They're obviously putting obstacles in my way and want me to gamble away my win. But no, I listened to the devil yesterday... I won't do it today.
Additional info:
- It was not played with bonus
- everything runs over my name
- i am and have been verified several times
- i just can't do it anymore.
I remember recently verifying again and after after my win they want it again.
So really, I can still remember the platinum days where you only had to verify once and the win was in my account the next business day.
I have to say that I am no longer happy with this site!
Platincasino is obviously using scams to avoid paying out my win.
13th Feb. 2024, at 12:46 pm CET#2
0 Likes
Nobody has liked this post so far
Platin only has the name it had back then. It's now a Curaçao company with different management. People think that if it says Platin on it, it still has Platin in it, but that's probably no longer the case
Platincasino is obviously using scams to avoid paying out my win.
13th Feb. 2024, at 12:57 pm CET#4
0 Likes
Nobody has liked this post so far
Donnie wrote on February 13, 2024 at 12:46 pm: Platin only has the name it had back then. It's now a Curaçao shop with different management. People think that where it says Platin on it, there is still Platin in it, but that is probably no longer the case
That may be the case, of course, but a site of this caliber shouldn't use such obvious scams, as they certainly have a lot of German-speaking players and it's not as if I want to cash out €80,000.
I just can't explain it. If the reason would be that they don't have such a large cash flow so they have to wait a bit to pay out "big" wins, then they should write that too...
If you have platinum status, then you expect not to have to worry about your win.
Platincasino is obviously using scams to avoid paying out my win.
13th Feb. 2024, at 04:27 pm CET#6
0 Likes
Nobody has liked this post so far
Momo93 wrote on February 13th, 2024 at 12:57 pm:
That may be the case of course, however a site of such caliber shouldn't use such obvious scams as they certainly have a lot of German speaking players and it's not like I want to cash out €80,000.
I just can't explain it. If the reason would be that they don't have such a large cash flow so they have to wait a bit to pay out "big" wins, then they should write that too...
If you have platinum status, then you expect not to have to worry about your win.
Kind regards
boy, what do you want with the dirty store, they were good back then under different management...
today you can throw the store in the garbage can, and anyone who deposits there and then has problems is more or less to blame, you only need to make 1.2 clicks here and you can see how the complaints about the new Platin are piling up here...
the Bonuses alone pay up to €250 with 45x wagering and a maximum payout of €600, so anyone who accepts such an offer is out of their depth
so it's stupid to Deposit money but you can really burn it right away at the casino...:D
Platincasino is obviously using scams to avoid paying out my win.
14th Feb. 2024, at 12:52 am CET#8
0 Likes
Nobody has liked this post so far
To me, the whole article seems like advertising of the stupidest kind.
Let's take a look at the content of the thread:
1. 4,500 € paid out with no ifs, ands or buts.
2. After another fantastic win of €900, you had to verify yourself again.
3. Phew, lucky you. In the very next post, the TE informs us that the Verification went Zicki Zacki and once again praises the speed.
4. All this mixed with the pseudo-criticism that you now had to verify your credit card and that the payout could have happened 1 minute earlier.
And I would venture to say that nobody opens a thread that has paid out €4,500 without any problems just because they had to take a quick photo of their credit card for the subsequent €900 payout. Especially because you simply do NOT assume that you will not receive your money.
The first post was written at 12:33, complaining about the verification and the allegedly long duration, and the second post came at 12:54, just 21 minutes later, stating that the verification had gone through.
Once again, some Platin marketing employee is sitting behind the screen to keep Platin in the conversation. The reader should be left with the impression that everything is great anyway and that you can win lots of money there, which is paid out quickly.
Platincasino is obviously using scams to avoid paying out my win.
14th Feb. 2024, at 02:17 am CET#9
0 Likes
Nobody has liked this post so far
Falke wrote on 14.02.2024 at 00:52: For me, the whole post seems like advertising of the stupidest kind.
Let's keep the content of the thread:
1. €4,500 paid out with no ifs, ands or buts.
2. After another fantastic win of €900, you had to verify yourself again.
3. Phew, lucky you. In the very next post, the TE informs us that the Verification went Zicki Zacki and once again praises the speed.
4. All this mixed with the pseudo-criticism that you now had to verify your credit card and that the payout could have happened 1 minute earlier.
And I would venture to say that nobody opens a thread that has paid out €4,500 without any problems just because they had to take another quick photo of their credit card for the subsequent €900 payout. Especially because you simply do NOT assume that you will not receive your money.
The first post was written at 12:33, complaining about the verification and the allegedly long duration, and the second post came at 12:54, just 21 minutes later, stating that the verification had gone through.
Once again, some Platin marketing employee is sitting behind the screen to keep Platin in the conversation. The reader is told that everything is great anyway and that you can win lots of money there, which is paid out quickly.
Yes, the whole thing is very suspicious. But if I understand the TE correctly, he is annoyed that he has to wait longer than usual for the payout (in the amount of €900) and that he has had to verify himself several times since the switch, even though he recently received higher contributions. I would also be a bit annoyed if I had already paid out €4k and the casino then wanted to verify something out of nothing for the last €900.
At least with the old Platin (I haven't deposited anything with the new one yet) I have experienced very fast payouts several times with the Platin status. Other times it was slower, but there were always technical problems. Two examples: once I got 3.2k paid out within a few hours. Another time, 4.7k was paid out within a few days. But there was a technical fault on my part. I took the trouble to look up at least the 3.2k payout (https://ibb.co/2yZb9np & https://ibb.co/bB1hZG6). So I can at least believe that 4500€ will be paid out without any ifs and buts.
As far as the 900€ is concerned: An employee probably noticed that a certain verification still had to be completed and did not release the corresponding payout. The payouts before that could have been released by another employee who either didn't pay attention to it or didn't care.
Of course, I can't know what actually happened with TE, but I want to show you that there are sometimes coincidences that seem strange to you, but are actually just pure coincidences.
Platincasino is obviously using scams to avoid paying out my win.
14th Feb. 2024, at 03:28 am CET#10
0 Likes
Nobody has liked this post so far
frapi07 wrote on 02/14/2024 02:17 AM:
Yes, the whole thing is very suspicious. But if I understand the TE correctly, he is annoyed that he has to wait more than usual for the payout (in the amount of €900) and that he has had to verify himself several times since the change, although he has recently already received higher contributions. I would also be a bit annoyed if I had already paid out €4k and the casino then wanted to verify something out of nothing for the last €900.
At least with the old Platin (I haven't deposited anything with the new one yet) I have experienced very fast payouts several times with the Platin status. Other times it was slower, but there were always technical problems. Two examples: once I got 3.2k paid out within a few hours. Another time, 4.7k was paid out within a few days. But there was a technical fault on my part. I took the trouble to look up at least the 3.2k payout (https://ibb.co/2yZb9np & https://ibb.co/bB1hZG6). So I can at least believe that 4500€ will be paid out without any ifs and buts.
As far as the 900€ is concerned: An employee probably noticed that a certain Verification still had to be completed and did not release the corresponding payout. The payouts before that could have been released by another employee who either didn't pay attention to it or didn't care.
Of course, I can't know what actually happened with TE, but I want to show you that there are sometimes coincidences that seem strange to you, but are actually just pure coincidences.
I'm not saying it can't happen and of course Platin will pay out 4k. It's about how, by whom and with what result this thread was created and everything screams cheap advertising.
Platincasino is obviously using scams to avoid paying out my win.
14th Feb. 2024, at 06:59 am CET#11
0 Likes
Nobody has liked this post so far
Falke wrote on 14.02.2024 at 03:28:
I'm not saying it can't happen and of course Platin will pay out 4k. It's about how, by whom and with what result this thread was created and it all just screams cheap advertising.
Yes, I understood your post, hence my last paragraph. The time thing can just be a stupid coincidence. I've often seen people opening a thread here and complaining about the long payout or Verification time and then after a short time the payout or verification was approved after all.
Platin has always been **** but I've also been a hater since day 1 😎
They bully you until you can't take it anymore
But in the end they pay out safely and GW to the win, give yourself a fat long break and just let yourself kick at Platin
Look at other stores
Falke can also go to the profiles and there you can usually find out quite quickly whether it is guerilla marketing 😂
Platincasino is obviously using scams to avoid paying out my win.
15th Feb. 2024, at 07:03 pm CET#13
0 Likes
Nobody has liked this post so far
Peter8 wrote on 14.02.2024 at 21:48: Platin has always been **** but am also hater from day 1 😎
They bully you until it doesn't work anymore
But in the end they pay out safely and GW to the win, give yourself a fat long break and just let yourself kick at Platin
Look at other stores
Falke can also go to the profiles and there you can usually find out quite quickly whether it is guerilla marketing 😂
Platin became more and more dubious over time. They then introduced fees for gambling and didn't pay them to the tax office and then suddenly disappeared from Malta and moved to Curacao. In the end, they only burned thousands without any wins. Apart from Stake Casino, many are struggling to survive. Platin should have been sued, but they're broke anyway 🤣
Platincasino is obviously using scams to avoid paying out my win.
Liked this post:
needle34
I played on Platincasino a few days ago (11.02) and have Platin status.
After a long time, I finally got lucky again and wanted to cash out my win immediately so as not to gamble it away.
So I made a payout of €500, €3000 and €1000 (in chronological order). The €500 and €1000 were accepted after an hour and the €3000 was only accepted the next day, which I found very strange.
I wrote to support to ask why this was the case, the employee told me that he was not in the finance department and that the withdrawals were checked by this department,
however, I was fully verified and didn't need to worry, the money would arrive.
Then all 3 bookings said "accepted". I was happy at first and thought that the money would arrive yesterday... Nope.
As the devil would have it, I played again and even won €900, which I paid out immediately. In other words, so far I have paid out a total of €5,400.
This morning I received a message that the 900€ cannot be paid out because I have to verify myself again (prove a Deposit of 100€ on 11.02) and I also have to upload pictures of my credit card because I made a single deposit with it.
I can even understand that... if you deposit, no matter how often, you have to prove it.
My question: Why didn't they ask for this with the three previous withdrawals? Why today? Now that I've been waiting for 2 days?
Then I wrote to support again today and they replied: " Withdrawal requests are of course always checked manually beforehand, also for the greatest possible security. If documents are required, they will be requested."
The only thing that upsets me is that I now have to wait up to 48 hours again for Verification before I can withdraw the €900, which in my recent experience also takes longer... if it works at all.
They're obviously putting obstacles in my way and want me to gamble away my win. But no, I listened to the devil yesterday... I won't do it today.
Additional info:
- It was not played with bonus
- everything runs over my name
- i am and have been verified several times
- i just can't do it anymore.
I remember recently verifying again and after after my win they want it again.
So really, I can still remember the platinum days where you only had to verify once and the win was in my account the next business day.
I have to say that I am no longer happy with this site!
Yours sincerely, Muhammed.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
Now I'm curious to see when the money will arrive... I'll keep you up to date.
Kind regards.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
That may be the case, of course, but a site of this caliber shouldn't use such obvious scams, as they certainly have a lot of German-speaking players and it's not as if I want to cash out €80,000.
I just can't explain it. If the reason would be that they don't have such a large cash flow so they have to wait a bit to pay out "big" wins, then they should write that too...
If you have platinum status, then you expect not to have to worry about your win.
Kind regards
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Liked this post:
Langhans, 
needle34, 
Saphira
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
boy, what do you want with the dirty store, they were good back then under different management...
today you can throw the store in the garbage can, and anyone who deposits there and then has problems is more or less to blame, you only need to make 1.2 clicks here and you can see how the complaints about the new Platin are piling up here...
the Bonuses alone pay up to €250 with 45x wagering and a maximum payout of €600, so anyone who accepts such an offer is out of their depth
so it's stupid to Deposit money but you can really burn it right away at the casino...:D
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
Let's take a look at the content of the thread:
1. 4,500 € paid out with no ifs, ands or buts.
2. After another fantastic win of €900, you had to verify yourself again.
3. Phew, lucky you. In the very next post, the TE informs us that the Verification went Zicki Zacki and once again praises the speed.
4. All this mixed with the pseudo-criticism that you now had to verify your credit card and that the payout could have happened 1 minute earlier.
And I would venture to say that nobody opens a thread that has paid out €4,500 without any problems just because they had to take a quick photo of their credit card for the subsequent €900 payout. Especially because you simply do NOT assume that you will not receive your money.
The first post was written at 12:33, complaining about the verification and the allegedly long duration, and the second post came at 12:54, just 21 minutes later, stating that the verification had gone through.
Once again, some Platin marketing employee is sitting behind the screen to keep Platin in the conversation. The reader should be left with the impression that everything is great anyway and that you can win lots of money there, which is paid out quickly.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
Yes, the whole thing is very suspicious. But if I understand the TE correctly, he is annoyed that he has to wait longer than usual for the payout (in the amount of €900) and that he has had to verify himself several times since the switch, even though he recently received higher contributions. I would also be a bit annoyed if I had already paid out €4k and the casino then wanted to verify something out of nothing for the last €900.
At least with the old Platin (I haven't deposited anything with the new one yet) I have experienced very fast payouts several times with the Platin status. Other times it was slower, but there were always technical problems. Two examples: once I got 3.2k paid out within a few hours. Another time, 4.7k was paid out within a few days. But there was a technical fault on my part. I took the trouble to look up at least the 3.2k payout (https://ibb.co/2yZb9np & https://ibb.co/bB1hZG6). So I can at least believe that 4500€ will be paid out without any ifs and buts.
As far as the 900€ is concerned: An employee probably noticed that a certain verification still had to be completed and did not release the corresponding payout. The payouts before that could have been released by another employee who either didn't pay attention to it or didn't care.
Of course, I can't know what actually happened with TE, but I want to show you that there are sometimes coincidences that seem strange to you, but are actually just pure coincidences.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
I'm not saying it can't happen and of course Platin will pay out 4k. It's about how, by whom and with what result this thread was created and everything screams cheap advertising.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
Yes, I understood your post, hence my last paragraph. The time thing can just be a stupid coincidence. I've often seen people opening a thread here and complaining about the long payout or Verification time and then after a short time the payout or verification was approved after all.
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Liked this post:
needle34
They bully you until you can't take it anymore
But in the end they pay out safely and GW to the win, give yourself a fat long break and just let yourself kick at Platin
Look at other stores
Falke can also go to the profiles and there you can usually find out quite quickly whether it is guerilla marketing 😂
This post has been translated automatically
Platincasino is obviously using scams to avoid paying out my win.
Nobody has liked this post so far
Platin became more and more dubious over time. They then introduced fees for gambling and didn't pay them to the tax office and then suddenly disappeared from Malta and moved to Curacao. In the end, they only burned thousands without any wins. Apart from Stake Casino, many are struggling to survive. Platin should have been sued, but they're broke anyway 🤣
This post has been translated automatically