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# Other Casinos #: Vegaz Casino keeps 13.000€ because of "bonus violation

Topic created on 18th Jul. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,370
KevinT25

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 02:06 pm CEST#1
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Hello dear Gamblejoe community ! First of all I would like to apologize for any typos or the like, I'm just so upset that I need help / advice quickly.

I signed up yesterday at Vegaz Casino, deposited 300€, with a sticky bonus 300€ received so my balance was at 600€. I got directly some kracher to face, the hammer was then on 10€ bet a 1000x image- my balance was just over 11,000€. I am the info never came under 300€, so theoretically not under the bonus, right?

I tried directly to withdraw 5000€, got also directly an info that when withdrawing the bonus of 300€ is canceled, which did not stop me. So I played on without bonus, got some pictures it went up and down, a few bonus buys were also there - until I was with the outstanding payouts at 13,000 €. After sending the documents for Verification now came an email from vegaz casino (short version)

-Max € per spin is 4€ if you use a bonus.
-Bonus buys are also prohibited with an active bonus

A violation of these agbs results in a reset of the balance to the original amount deposited... so 300€
I understand that I have violated this 4€ rule, no question... but I came as I said never under the 300€ from the beginning- and have the bonus then also canceled at the first payout... the bonus buys I have also not made with the active bonus... I'm just shocked... is there still any chance or are even the wins that were generated after the bonus gone...?
Thanks for your time, for all suggestions and tips I am very grateful....

This post has been translated automatically

DeSuhniii87
Rookie

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 02:13 pm CEST#2
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KevinT25 wrote on 07/18/2021 at 14:06: Hello dear Gamblejoe community ! First of all I want to apologize for any typos or the like, I'm just so upset that I need help/advice fast.

I signed up yesterday at Vegaz Casino, deposited 300€, with a sticky bonus 300€ received so my balance was at 600€. I got directly some kracher to face, the hammer was then on 10€ bet a 1000x image- my balance was just over 11,000€. I am the info never came under 300€, so theoretically not under the bonus, right?

I tried directly to withdraw 5000€, got also directly an info that when withdrawing the bonus of 300€ is canceled, which did not stop me. So I played on without bonus, got some pictures it went up and down, a few bonus buys were also there - until I was with the outstanding payouts at 13,000 €. After sending the documents for Verification now came an email from vegaz casino (short version)

-Max € per spin is 4€ if you use a bonus.
-Bonus buys are also prohibited with an active bonus

A violation of these agbs results in a reset of the balance to the original amount deposited... so 300€
I understand that I have violated this 4€ rule, no question... but I came as I said never under the 300€ from the beginning- and have the bonus then also canceled at the first payout... the bonus buys I have also not made with the active bonus... I'm just shocked... is there still any chance or are even the wins that were generated after the bonus gone...?
Thanks for your time, for all suggestions and tips I am very grateful....

It won't matter in the end, when you accepted the bonus you accepted the T&Cs. Sorry Brudii

This post has been translated automatically

upola
Legend

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 02:15 pm CEST#3
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It doesn't matter if you never dropped below 300.
It was a sticky bonus, which means all the money was Bonus money from the beginning.
It's a shame, but there will be no money.

This post has been translated automatically

gambler67
Experienced

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 02:20 pm CEST#4
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I also don't understand it when you Deposit money, you should first familiarize yourself with the terms and conditions, recently there was also a good article about it here. See it as a lesson.

This post has been translated automatically

slotliebe89
Elite

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 02:48 pm CEST#5
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Nobody has liked this post so far
The magic word is Non Sticky Bonus. This is always preferable to a sticky bonus.

This post has been translated automatically

gamble1
Legend

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 05:05 pm CEST#6
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Nobody has liked this post so far
KevinT25 wrote on 07/18/2021 at 14:06: Hello dear Gamblejoe community ! First of all I want to apologize for any typos or the like, I'm just so upset that I need help/advice fast.

I signed up yesterday at Vegaz Casino, deposited 300€, with a sticky bonus 300€ received so my balance was at 600€. I got directly some kracher to face, the hammer was then on 10€ bet a 1000x image- my balance was just over 11,000€. I am the info never came under 300€, so theoretically not under the bonus, right?

I tried directly to withdraw 5000€, got also directly an info that when withdrawing the bonus of 300€ is canceled, which did not stop me. So I played on without bonus, got some pictures it went up and down, a few bonus buys were also there - until I was with the outstanding payouts at 13,000 €. After sending the documents for Verification now came an email from vegaz casino (short version)

-Max € per spin is 4€ if you use a bonus.
-Bonus buys are also prohibited with an active bonus

A violation of these agbs results in a reset of the balance to the original amount deposited... so 300€
I understand that I have violated this 4€ rule, no question... but I came as I said never under the 300€ from the beginning- and have the bonus then also canceled at the first payout... the bonus buys I have also not made with the active bonus... I'm just shocked... is there still any chance or are even the wins that were generated after the bonus gone...?
Thanks for your time, for all suggestions and tips I am very grateful....

Think unfortunately also everything should be gone since you have built everything on the first wins

The casino is unfortunately in the right here

This post has been translated automatically

Paddington
Top Member

Vegaz Casino keeps 13.000€ because of "bonus violation

18th Jul. 2021, at 05:10 pm CEST#7
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At Vegaz Casino it is still a sticky bonus. Thus, you have violated the bonus conditions. Even if you have not actively fallen into the €300 bonus, the rules still apply from the first euro!

You can possibly hope for goodwill that they pay you a part. However, this will be very very unlikely at the casino. Even if it sounds damn hard, but your payout you can cross off

This post has been translated automatically

Maik2612
Rookie

Vegaz Casino keeps 13.000€ because of "bonus violation

7th Aug. 2021, at 10:12 am CEST#8
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I seem to have fallen flat on my face, too. Sugarcasino. Deposit gewagert and 1450 stand on withdrawal. But have seen that quite a few games are on the black list that you can not play with bonus. Felt 100 stk. 2 of them played. That was it with my win... incredibly sad

This post has been translated automatically

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