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# Other Casinos #: SpinRider does not pay out 120000 Euro win because phone number is allegedly already used in another account!

Topic created on 14th Nov. 2018 | Page: 1 of 9 | Answers: 81 | Views: 18,524
ayto1980
Rookie

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 02:31 am CET#1
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hello dear community,

the following on 11.10.2018 I have registered at SpinRider Casino 50 euros via Paysafecard deposited and a bonus claimed.At the end I have me a win in the amount of 120,000 euros erspielt and wanted this now to be paid out.Since I was not yet verified I made this now, but what turned out to be very difficult and finally but now on 06.11.2018 has worked.
In the meantime, SpinRider has confiscated my win and refunded my 50 euros entry fee with the reason that my phone number is already used in another account, which can not be because I was previously neither registered nor active at SpinRider.

I wanted to have a proof from SpinRider:

1. Which account has used my mobile number?

2. Is this account verified?

3. Has a bonus been claimed?

They have denied me this until today (11/13/2018).
I have behaved regularly and would like to be treated as such.
I would ask you to help me with my case because I no longer know what to do.

This post has been translated automatically

Anonym

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 03:34 am CET#2
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If your story is true and you don't have multiple accounts there, I think the chances are pretty good that you will get your money.

First write to the Mga and describe your case in English.

Also write to Spin rider casino and tell them that you are going to call the Mga and just bug them every day.
Also tell them that you will post it in all the forums, German, English and through friends even in many other foreign languages and warn them about Spin rider if they do not pay out.

Send them a link to this thread.

Make sure they understand that the damage to their image will be much worse than simply paying out your win.

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ayto1980
Rookie

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 04:19 am CET#3
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hi Random,

thank you for your advice and the quick reply.

Yes the thing is not a story but pure truth

i have every conversation by screenshot and can also document this.

I will heed your advice right now and write to SpinRider.


Greetings ayto

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existenzrippa
Rookie

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 04:21 am CET#4
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i don't know if i'm wrong, but it sounds like your phone number has been used/registered at a sister casino before

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ayto1980
Rookie

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 04:41 am CET#5
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Hey existencerippa,

i have written that I was never registered with SpinRider.

What does that have to do with sister casino?


greetings

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upola
Legend

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 08:39 am CET#6
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Because each casino group operates several casinos.
Maybe you are registered somewhere else in the group.

Therefore, they should not withhold the win.
Maybe just push that to not pay out.

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ayto1980
Rookie

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 08:46 am CET#7
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Hi upola,
Okay again what learned, but as you said one has nothing to do with the other.
It also seems to me that they just think that he will eventually give up.

I find it really sad that they probably get through with some people with such a brazen scam.

I have now written to the casino that I have communicated the case to the mga and I will also make the case public.

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upola
Legend

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 09:22 am CET#8
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In some casinos is in the terms and conditions that you may not take the bonus in several casinos of the group.
Look at whether you find something there.

Should that really stand somewhere, you have bad cards with the MGA.

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sippi
Expert

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 09:52 am CET#9
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Well, even if it were there, it should at least say what the other casinos in the group are called. Can not now my task asei to know who belongs together how. Or?

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upola
Legend

SpinRider does not pay out 120000 Euro win because phone number is allegedly...

14th Nov. 2018, at 10:22 am CET#10
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Honestly, do you think the casinos care?
For them it is simply a reason not to pay out.

If you click on the MGA sign, there are the other casinos that belong to the group.

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