Unfortunately, an error did indeed occur internally, causing some delay in the Verification process.
We would like to point out that we are required by our licensor to request documents in order to comply with applicable regulations (including money laundering regulations). We have handled the case to your satisfaction and will work on the case internally to optimize our processes.
Dux_Pino_Casino wrote on 12/28/2021 at 4:42 pm
Extension of Quoted Post:
Unfortunately, there was indeed a mistake internally, which delayed the Verification process a bit.
We would like to point out that we are required by our licensor to request documents in order to comply with applicable regulations (including money laundering regulations). We have handled the case to your satisfaction and will work on the case internally to optimize our processes.
Perhaps you could explain why you believe that a large series of losses can be a Provider error and therefore the loss should be refunded? In the future, you will have to have all game processes checked by the provider.
Or why else do you have to ask the provider first if everything was ok after a big win? Then you also have to do it the other way around and not only in case of a win, if you assume it could be a mistake
Falke wrote on 28.12.2021 at 16:56
Maybe you can explain why you believe that a large loss series can be a Provider error and therefore the loss would be refunded? You must therefore in the future all game processes always controlled by the provider.
Or why else do you have to ask the provider if everything was ok after a big win? Then you also have to do it the other way around and not only in case of a win, if you assume that it could be a mistake.
Everything runs nevertheless under strict control. Since nothing must be checked everything quite fair and of course to 11100000% randomly. And you must not forget that after all the licensor has an eye on it, and is also quite transparent and is also very serious.
After all, the license is not so easy to get. For this you have to do a lot, and also be very honest.
But that is not enough, you must also always have a lot of money on the side. In case someone wins.
And then of course you have to comply with the law...... .
Julian wrote on 28.12.2021 at 15:49
Of course it is confusing for the forum if a member creates and comments several threads at the same time for the purpose of a complaint for a casino.
Imagine if every user would create 5 threads at the same time for every complaint.
How are we supposed to keep track of what's going on with the problem? and the same for the managers who are reading along.
But no, it must of course always have something to do with corruption and mafia.
Have received the email that the payout has been executed.
However, Duxcasino, which now as I said DE tax take, only some slots with 5 sec rule offers all the other normal over the years very much in the basement has to do with RTPS fun at the game and everything else.
and as already predicted the next Deposit with continuous zero rounds failed and the next 10 to 99.9% also.
I have of course DUxcasino a dataillierte statement demanded why I am lied to as a long-time user so disrespectfully and that I feel insulted in my intelligence that I should be sold for stupid
Axas420 wrote on 28.12.2021 at 20:33
Runs but everything under strict control. Since nothing must be tested everything quite fair and of course to 11100000% randomly. And you must not forget that after all the licensor has an eye on it, and is also quite transparent and is also very serious.
After all, the license is not so easy to get. For this you have to do a lot, and also be very honest.
But that is not enough, you must also always have a lot of money on the side. In case someone wins.
And then of course you have to comply with the law...... .
yes and random after this payout in 3 N1 Casino no rtp 90% deadspins no more free spins nothing...... everything random. The licensor gets 2-4k euros and is good as if theirgendern there anything checks. There are enough articles where this is proven.
As Duxcasino management has already mentioned, there seems to have been an internal error in the Verification process, which delayed it.
The issue was resolved as soon as possible and the thread creator received his withdrawal confirmation on the same day.
The management has also mentioned that they will work on the case internally in order to optimize such processes in the future so that such errors do not happen again.
I am aware that there are still many questions open here in the thread, but I ask you to understand that this is a complaint thread against a casino, and not a thread where general questions about Mafiosis, Malta or "zero rounds" after deposits made should be discussed.
For this I ask you either to use the chat corner or if necessary to use one of the above linked threads, where the respective topic is already discussed (outside the complaint category).
@xaan2012
As already mentioned in the Communicator, the manager cannot talk about your case in detail here in the forum due to data protection, of course you have the possibility to contact the support team of the casino or the contact person via Communicator for further questions.
Since the problem has been solved by the thread creator, I will close the thread.
[solved] Duxcasino withholds payout
Liked this post:
DaveBerlin
Extension of the quoted post:
Unfortunately, an error did indeed occur internally, causing some delay in the Verification process.
We would like to point out that we are required by our licensor to request documents in order to comply with applicable regulations (including money laundering regulations). We have handled the case to your satisfaction and will work on the case internally to optimize our processes.
This post has been translated automatically
[solved] Duxcasino withholds payout
Liked this post:
Cole666, 
Popi2099
Perhaps you could explain why you believe that a large series of losses can be a Provider error and therefore the loss should be refunded? In the future, you will have to have all game processes checked by the provider.
Or why else do you have to ask the provider first if everything was ok after a big win? Then you also have to do it the other way around and not only in case of a win, if you assume it could be a mistake
This post has been translated automatically
[solved] Duxcasino withholds payout
Liked this post:
R3hab
Everything runs nevertheless under strict control. Since nothing must be checked everything quite fair and of course to 11100000% randomly. And you must not forget that after all the licensor has an eye on it, and is also quite transparent and is also very serious.
After all, the license is not so easy to get. For this you have to do a lot, and also be very honest.
But that is not enough, you must also always have a lot of money on the side. In case someone wins.
And then of course you have to comply with the law...... .
This post has been translated automatically
[solved] Duxcasino withholds payout
Nobody has liked this post so far
Have received the email that the payout has been executed.
However, Duxcasino, which now as I said DE tax take, only some slots with 5 sec rule offers all the other normal over the years very much in the basement has to do with RTPS fun at the game and everything else.
and as already predicted the next Deposit with continuous zero rounds failed and the next 10 to 99.9% also.
I have of course DUxcasino a dataillierte statement demanded why I am lied to as a long-time user so disrespectfully and that I feel insulted in my intelligence that I should be sold for stupid
This post has been translated automatically
[solved] Duxcasino withholds payout
Nobody has liked this post so far
yes and random after this payout in 3 N1 Casino no rtp 90% deadspins no more free spins nothing...... everything random. The licensor gets 2-4k euros and is good as if theirgendern there anything checks. There are enough articles where this is proven.
This post has been translated automatically
[solved] Duxcasino withholds payout
Nobody has liked this post so far
The issue was resolved as soon as possible and the thread creator received his withdrawal confirmation on the same day.
The management has also mentioned that they will work on the case internally in order to optimize such processes in the future so that such errors do not happen again.
I am aware that there are still many questions open here in the thread, but I ask you to understand that this is a complaint thread against a casino, and not a thread where general questions about Mafiosis, Malta or "zero rounds" after deposits made should be discussed.
For this I ask you either to use the chat corner or if necessary to use one of the above linked threads, where the respective topic is already discussed (outside the complaint category).
@xaan2012
As already mentioned in the Communicator, the manager cannot talk about your case in detail here in the forum due to data protection, of course you have the possibility to contact the support team of the casino or the contact person via Communicator for further questions.
Since the problem has been solved by the thread creator, I will close the thread.
This topic has been closed
This post has been translated automatically