Slothunter refuses to cash out and resets my balance to 50€.
I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, 5€ max bet, no max cashout)
I had the conditions confirmed by support staff member Emily in the live chat.
I adhered to these conditions consistently and was able to successfully convert my bonus. This was confirmed to me on the bonus page.
I requested a withdrawal of 500€ via Trustly, 500€ via bank transfer and 100€ via Paysafecard. Remaining balance was 917 €
A few minutes later I was logged out of my account. After I logged back in I only had a balance of 50€.
I contacted the Live Chat again and was connected to Mark. He told me that I had violated the Max Bet rule. I wrote him that this is not true and that this can be seen in the game history. I also had the confirmation in my profile that I had fulfilled the conditions. Then Mark wrote me there would have been a Max Cashout of € 50. This had confirmed me but Emily from the first support chat that this is not true. In the conditions, this was not listed. Reaction from Mark: Since kkann I unfortunately do nothing.
Slothunter refuses to pay out and reduces my balance to 50€
20th Feb. 2021, at 08:23 pm CET#3
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Jubla2014 wrote on 20.02.2021 at 20:10: Servus!
You, send a detailed report including screenshot of the chat via email to support.
I once had a similar case, was corrected accordingly.
It's a solid casino, it will work itself out.
Stay cool, they are serious!
Have a great weekend!
Well, I think you count as a first class player, so very valuable, because you are always quite generous when depositing. There is not so strict proceeded with you. That of this casino only 50 euros are paid out from No Deposit, I have often read here. So others complained already in the forum that the remaining amount was deleted over it. Since is best to read the terms and conditions, whether that is there also so in it. I myself am not registered in the N1 Casino, but have already read many complaints about it here. The awesome was where someone was denied several 1000 euros because he played with his cell phone on the road in this casino and at home via his router. That was his undoing in this and his win was gone.
Slothunter refuses to pay out and reduces my balance to 50€
20th Feb. 2021, at 08:30 pm CET#5
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It's just typical. Even if you have everything confirmed in advance in the chat, then when you win simply means that the support employee has passed on incorrect information.
Hope that everything clears up well for you. Doubt it but unfortunately.
Slothunter refuses to pay out and reduces my balance to 50€
20th Feb. 2021, at 08:39 pm CET#6
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@Falko
There should be no difference if someone makes a big Deposit or a small one.
Player is player, customer is customer, no matter how much he deposits.
Yes, there are many casinos operating under N1 Interactive Limited, but each is separate from the others, that is:
SlotHunter, for example, has nothing to do with N1.
Among the multitude of casinos under this flag, I can recommend Dux, Slothunter and GSlots, and possibly SlotWolf and Paradise Casino.
All the rest are not worth recommendations in my opinion.
Slothunter refuses to pay out and reduces my balance to 50€
21st Feb. 2021, at 09:57 am CET#7
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brotbeutel wrote on 20.02.2021 at 20:01: Online Casino: Slothunter.com (N1 Interactive Ltd)
Slothunter refuses to pay out and resets my balance to 50€.
I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, 5€ max bet, no max cashout)
I had the conditions confirmed by support staff member Emily in the live chat.
I adhered to these conditions consistently and was able to successfully convert my bonus. This was confirmed to me on the bonus page.
I requested a withdrawal of 500€ via Trustly, 500€ via bank transfer and 100€ via Paysafecard. Remaining balance was 917 €
A few minutes later I was logged out of my account. After I logged back in I only had a balance of 50€.
I contacted the Live Chat again and was connected to Mark. He told me that I had violated the Max Bet rule. I wrote him that this is not true and that this can be seen in the game history. I also had the confirmation in my profile that I had fulfilled the conditions. Then Mark wrote me there would have been a Max Cashout of € 50. This had confirmed me but Emily from the first support chat that this is not true. In the conditions, this was not listed. Reaction from Mark: Since kkann I unfortunately do nothing.
I would let me pay out the 50 euros and never gamble there again 😎 your win no longer get at the casino.
Slothunter refuses to pay out and reduces my balance to 50€
21st Feb. 2021, at 12:03 pm CET#8
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brotbeutel wrote on 20.02.2021 at 20:01: Online Casino: Slothunter.com (N1 Interactive Ltd)
Slothunter refuses to pay out and resets my balance to 50€.
I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, 5€ max bet, no max cashout)
I had the conditions confirmed by support staff member Emily in the live chat.
I adhered to these conditions consistently and was able to successfully convert my bonus. This was confirmed to me on the bonus page.
I requested a withdrawal of 500€ via Trustly, 500€ via bank transfer and 100€ via Paysafecard. Remaining balance was 917 €
A few minutes later I was logged out of my account. After I logged back in I only had a balance of 50€.
I contacted the Live Chat again and was connected to Mark. He told me that I had violated the Max Bet rule. I wrote him that this is not true and that this can be seen in the game history. I also had the confirmation in my profile that I had fulfilled the conditions. Then Mark wrote me there would have been a Max Cashout of € 50. This had confirmed me but Emily from the first support chat that this is not true. In the conditions, this was not listed. Reaction from Mark: Since kkann I unfortunately do nothing.
Normally, with free play offers there is always a link to the valid conditions, so it must have been there. It doesn't matter what an employee says.
Edit: Normally, free spins are always "locked" from the bet. Sounds all very strange.
Slothunter refuses to pay out and reduces my balance to 50€
21st Feb. 2021, at 06:25 pm CET#9
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Hidaruma wrote on 21.02.2021 at 12:03 pm
Normally with free play offers there is always a link to the valid conditions, there it will probably have been in it. Then it does not matter what an employee says.
Edit: Normally free spins are always "locked" from the bet. Sounds all very strange.
Yes, the free spins were certainly also but he has implemented the bonus after the free spins and now he is held up yes once max bet violation and then max cashout
No matter how you take it when the second employee also needs two attempts to find the right "REASON" there are only two possibilities
1) They want to screw you
2) They admit that only incompetent people are employed there because obviously no one has a clue what they are doing there or what they are telling the customers
In such a case there should already be an accommodating action only that does not get around what is going on there with the employees of course only if one's reputation is not completely indifferent
Slothunter refuses to pay out and reduces my balance to 50€
21st Feb. 2021, at 07:14 pm CET#10
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gamble1 wrote on 21.02.2021 at 18:25
Yes the free spins were certainly also but he has yes after the free spins the bonus converted and now he is held up yes once max Bet violation and then max Cashout
No matter how you take it when the second employee also needs two attempts to find the right "REASON" there are only two options
1) They want to screw you
2) They admit that only incompetent people are employed there because obviously no one has a clue what they are doing there or what they are telling the customers
In such a case there should be an accommodating action only that it does not get around what is going on there with the employees of course only if one's reputation is not completely indifferent
Then this fooling ran in such a way. First employee says you can continue to play to make more wins and pay out everything at any time and his background thought? Then the player will try to play more and thus lose his up to now played out sum thus again completely, because that is mostly so. But then it came to the surprise of the player won even more. Thus, the second employee had to come up with something else again, because the goal of the whole thing was that the player at best brings nothing at all to the payout.
Slothunter refuses to pay out and reduces my balance to 50€
Liked this post:
Babouche
Slothunter refuses to cash out and resets my balance to 50€.
I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, 5€ max bet, no max cashout)
I had the conditions confirmed by support staff member Emily in the live chat.
I adhered to these conditions consistently and was able to successfully convert my bonus. This was confirmed to me on the bonus page.
I requested a withdrawal of 500€ via Trustly, 500€ via bank transfer and 100€ via Paysafecard. Remaining balance was 917 €
A few minutes later I was logged out of my account. After I logged back in I only had a balance of 50€.
I contacted the Live Chat again and was connected to Mark. He told me that I had violated the Max Bet rule. I wrote him that this is not true and that this can be seen in the game history. I also had the confirmation in my profile that I had fulfilled the conditions. Then Mark wrote me there would have been a Max Cashout of € 50. This had confirmed me but Emily from the first support chat that this is not true. In the conditions, this was not listed. Reaction from Mark: Since kkann I unfortunately do nothing.
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Liked this post: Anonym,
SpinMeUp
You, send a detailed report including screenshot of the chat via email to the support.
I once had a similar case, was corrected accordingly.
It's a solid casino, it will work itself out.
Stay cool, they are serious!
Have a great weekend!
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
Well, I think you count as a first class player, so very valuable, because you are always quite generous when depositing. There is not so strict proceeded with you. That of this casino only 50 euros are paid out from No Deposit, I have often read here. So others complained already in the forum that the remaining amount was deleted over it. Since is best to read the terms and conditions, whether that is there also so in it. I myself am not registered in the N1 Casino, but have already read many complaints about it here. The awesome was where someone was denied several 1000 euros because he played with his cell phone on the road in this casino and at home via his router. That was his undoing in this and his win was gone.
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
Hope that everything clears up well for you. Doubt it but unfortunately.
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
There should be no difference if someone makes a big Deposit or a small one.
Player is player, customer is customer, no matter how much he deposits.
Yes, there are many casinos operating under N1 Interactive Limited, but each is separate from the others, that is:
SlotHunter, for example, has nothing to do with N1.
Among the multitude of casinos under this flag, I can recommend Dux, Slothunter and GSlots, and possibly SlotWolf and Paradise Casino.
All the rest are not worth recommendations in my opinion.
Servus!
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
I would let me pay out the 50 euros and never gamble there again 😎 your win no longer get at the casino.
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
Normally, with free play offers there is always a link to the valid conditions, so it must have been there. It doesn't matter what an employee says.
Edit: Normally, free spins are always "locked" from the bet. Sounds all very strange.
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
Yes, the free spins were certainly also but he has implemented the bonus after the free spins and now he is held up yes once max bet violation and then max cashout
No matter how you take it when the second employee also needs two attempts to find the right "REASON" there are only two possibilities
1) They want to screw you
2) They admit that only incompetent people are employed there because obviously no one has a clue what they are doing there or what they are telling the customers
In such a case there should already be an accommodating action only that does not get around what is going on there with the employees of course only if one's reputation is not completely indifferent
This post has been translated automatically
Slothunter refuses to pay out and reduces my balance to 50€
Nobody has liked this post so far
Then this fooling ran in such a way. First employee says you can continue to play to make more wins and pay out everything at any time and his background thought? Then the player will try to play more and thus lose his up to now played out sum thus again completely, because that is mostly so. But then it came to the surprise of the player won even more. Thus, the second employee had to come up with something else again, because the goal of the whole thing was that the player at best brings nothing at all to the payout.
This post has been translated automatically