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# Other Casinos #: Dasistcasino has confiscated from me over 20000 euros

Topic created on 07th Jan. 2021 | Page: 1 of 1 | Answers: 6 | Views: 1,512
Patrix111

Dasistcasino has confiscated from me over 20000 euros

7th Jan. 2021, at 02:48 pm CET#1
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Hello everyone, I have played the last three days in the casino "dasistcasino" and that with 15 free spins I got as a gift from the casino
I have managed to make or win from the 15 free spins over 20000€ and today is suddenly all the money gone! Thought first that a bug in the software or the like. This is to blame and have written to the support via Live Chat and asked for help after I have described the situation
Thereupon, the agent from the chat looked at what is going on
The answer (all in English because the German support is not present)

Victor 13:53
As I can see, your money was confiscated due to casino's administration decision

Patrick Ehmig 13:57
And the reason is ? I Play with this Money 3 days and is a lot of Money its Not fair

Victor 13:58


Unfortunately, we can't provide this info

That was the answer to that over 20000 Euro were simply confiscated without a reason for it.
This is more than just unfair and I feel really screwed by the casino! First they give you free spins and then three days later you just get the money taken away what you won, I'm sorry but that's where the fun stops for me and fair is absolutely not!
I hope that maybe I can be helped here and I get my won money back I have saved the correspondence all emails are saved and I have heaps of screenshots of my won games!
So receipts for the money etc. Are plenty available.

Thanks a lot

Best regards Patrick

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DaseR92
Amateur

Dasistcasino has confiscated from me over 20000 euros

7th Jan. 2021, at 03:11 pm CET#2
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Surely the free spins are subject to conditions?
Mostly limited to a maximum win of 50€/100€.


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genrix
Top Member

Dasistcasino has confiscated from me over 20000 euros

7th Jan. 2021, at 03:39 pm CET#3
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DaseR92 wrote on 07.01.2021 at 15:11: Surely the free spins are subject to conditions?
Mostly limited to a maximum win of 50€/100€.



Yep, that will be exactly the problem.

Painful for you, but unfortunately compliant with the rules... therefore always read the terms and conditions first...

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domi2103
Rookie

Dasistcasino has confiscated from me over 20000 euros

8th Jan. 2021, at 12:04 am CET#4
1 Like

Liked this post: Anonym
" The maximum possible withdrawal of wins from a no Deposit bonus is limited to 50 EUR or equivalent unless otherwise stated. Any remaining account balance will be removed."


Always read everything beforehand, then the disappointment at the end is not so high, and of course you play quite differently. There are only a few casinos that have no restrictions!

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Kuno_Korken
Amateur

Dasistcasino has confiscated from me over 20000 euros

8th Jan. 2021, at 12:28 am CET#5
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Everything correct, no fraud, no need to get upset.
YOU have agreed to the terms and conditions.
Free spins / "free credit" have in 99% always a Maxwin.
I got a week ago also 30 € "free", had incredible luck and over 1000 € balance at the end, could then be happy about the Maxcashout of 150 €.

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ChaosInBewegung
Visitor

Dasistcasino has confiscated from me over 20000 euros

8th Jan. 2021, at 12:43 am CET#6
1 Like

Liked this post: Anonym
Another well-intentioned Tip (not meant in a bad or condescending way). If something like that should happen, without you not having followed the terms and conditions and/or the conditions, I would never bring something like "I don't think that's fair!" or something similar. No personal emotions or even threats out of desperation. This will be to your disadvantage and they will try to get rid of you or try to sit it out. The most important thing is that you store data traffic and correspondence cleanly. Otherwise, always take a deep breath and then quickly troubleshoot and, if necessary, call in the relevant authorities.

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Anonym

Dasistcasino has confiscated from me over 20000 euros

8th Jan. 2021, at 11:57 am CET#7
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Dasistcasino T&C :

10. The maximum possible withdrawal of wins from a no Deposit bonus is limited to 50 EUR or equivalent unless otherwise stated. Any remaining balance will be removed.

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