It's simply a matter of logic! No one has anything to give away. Don't be hypocritical here. If one of you were the owner of the casino, you would not pay out either. The conditions were or are clear. If the player does not pay attention to it, it is his mistake and not that of the casino! And do not come to me with "are only 4 cents", then you would have to do that with everyone. Whether 1, 2, 3 or 4 cents. How high do you want to draw the tolerance limit? The fact is, there are rules and they are in the rules of the casino. Who does not adhere to them or does not fulfill the conditions correctly, has simply had bad luck!
Some people I recommend to google the word "envy". What should I be envious of? On the fact that person XY writes in a forum how much he has won? I do not even know if it is true. So has absolutely nothing to do with envy but simply with facts!
Patizi wrote on 07/29/2020 at 3:30 pm: It's just a matter of logic! No one has anything to give away. Stop being hypocrites here. If one of you owned the casino, you wouldn't pay out either. The conditions were or are clear. If the player does not pay attention to it, it is his mistake and not that of the casino! And do not come to me with "are only 4 cents", then you would have to do that with everyone. Whether 1, 2, 3 or 4 cents. How high do you want to draw the tolerance limit? The fact is, there are rules and they are in the rules of the casino. Whoever does not adhere to them or does not fulfill the conditions correctly, is simply out of luck!
Some people I recommend to google the word "envy". What should I be envious of? On the fact that person XY writes in a forum how much he has won? I do not even know if it is true. So has absolutely nothing to do with envy but simply with facts!
Seems by the whole read the terms and conditions probably lost sight of reality (The TE has only not known that he must cancel the bonus, and that the / the Te by 4 cents more on the balance had no advantage is probably clear, right untermenschen argumentation from you!
And I also think that you must have put a lot in the sand in recent times to argue so
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29th Jul. 2020, at 03:46 pm CEST#14
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Patizi wrote on 07/29/2020 at 3:30 pm: It's just a matter of logic! No one has anything to give away. Stop being hypocrites here. If one of you owned the casino, you wouldn't pay out either. The conditions were or are clear. If the player does not pay attention to it, it is his mistake and not that of the casino! And do not come to me with "are only 4 cents", then you would have to do that with everyone. Whether 1, 2, 3 or 4 cents. How high do you want to draw the tolerance limit? The fact is, there are rules and they are in the rules of the casino. Who does not adhere to them or does not fulfill the conditions correctly, has simply had bad luck!
Some people I recommend to google the word "envy". What should I be envious of? On the fact that person XY writes in a forum how much he has won? I do not even know if it is true. So has absolutely nothing to do with envy but simply with facts!
No one has something to give away, is clear, but for a customer loyalty and the avoidance of bad publicity, it would be tactically wiser in such a "borderline case" to be accommodating.
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29th Jul. 2020, at 03:58 pm CEST#15
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At least the Deposit of 200€ could be refunded as a gesture of goodwill
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29th Jul. 2020, at 03:58 pm CEST#16
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cbz490 wrote on 07/29/2020 at 3:37 pm
Seems through all the reading of the T&Cs probably lost sight of reality (The TE has only not known that he must cancel the bonus, and the Te by 4 cents more on the balance had no advantage is probably clear, right untermenschen argumentation of you!
And I also think that you must have put a lot in the sand in recent times to argue so
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29th Jul. 2020, at 04:01 pm CEST#17
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The Provider could also simply display a small popup when opening such "forbidden" slots that the slot cannot be played during an active bonus. But it seems to be calculated that this is not implemented, so that some users fall into this bonus trap
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29th Jul. 2020, at 05:39 pm CEST#18
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of course stupidly run and the ts has screwed up but this "no mercy"
attitude of casinos because of 0.04 € is so disgusting and from marketing views
probably rather counterproductive because at least the people who have read this thread
will think twice if they will Deposit money again with such raffähne
again. at least a refund of the original deposit could be made
one could expect for reasons of goodwill here
I'm also more on the side of the casino, the mistake has now made the player. And yes, if I were a newbie - and had not read through the conditions - I would have "fallen for it". The only thing left to say is, see it as an apprenticeship and always play the bonus completely next time. This works quite well with Book of Dead, since you can play from 1 ct.
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29th Jul. 2020, at 05:53 pm CEST#20
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sippi wrote on 29.07.2020 at 17:40: I am there also rather on the side of the casino, the mistake has now made the player. And yes, if I were a newcomer - and had not read through the conditions - I would also have "fallen for it". The only thing left to say is, take it as a lesson and always play the bonus completely next time. This works quite well with Book of Dead, since you can play from 1 ct.
Absolutely right! But I was aware that some here on "are only 4 cents" make. For the casino, it is about much more money and as already mentioned, you start with it then you have to make an exception quite often. Somewhere there must be a limit and that is clearly set in the case. Who does not heed this, is himself to blame
Casino has acted absolutely right!
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29th Jul. 2020, at 05:55 pm CEST#21
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vomvom12 wrote on 29.07.2020 at 17:39: of course stupid run and the ts has screwed up but this "no mercy"
attitude of casinos because of 0,04 € is so disgusting and from a marketing point of view
probably rather counterproductive because at least the people who have read this thread
will think twice if they will Deposit money again with such raffähnen
again. at least a refund of the original payment could be made
could be expected here for reasons of goodwill
Why should I not deposit anything more? They have not made a mistake. That is also with all other casinos so that you then simply had bad luck. For me, this is definitely no reason not to deposit more. If you want then you will find at every casino some reason not to deposit more because somewhere in the world there is always someone who has had problems with a casino
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sippi
Some people I recommend to google the word "envy". What should I be envious of? On the fact that person XY writes in a forum how much he has won? I do not even know if it is true. So has absolutely nothing to do with envy but simply with facts!
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Falko, 
palme7777
Seems by the whole read the terms and conditions probably lost sight of reality (The TE has only not known that he must cancel the bonus, and that the / the Te by 4 cents more on the balance had no advantage is probably clear, right untermenschen argumentation from you!
And I also think that you must have put a lot in the sand in recent times to argue so
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No one has something to give away, is clear, but for a customer loyalty and the avoidance of bad publicity, it would be tactically wiser in such a "borderline case" to be accommodating.
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Canceled because of 0.04 bonus left 1777 euros need help please
Nobody has liked this post so far
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Canceled because of 0.04 bonus left 1777 euros need help please
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Word
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Canceled because of 0.04 bonus left 1777 euros need help please
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attitude of casinos because of 0.04 € is so disgusting and from marketing views
probably rather counterproductive because at least the people who have read this thread
will think twice if they will Deposit money again with such raffähne
again. at least a refund of the original deposit could be made
one could expect for reasons of goodwill here
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Canceled because of 0.04 bonus left 1777 euros need help please
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Patizi
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Absolutely right! But I was aware that some here on "are only 4 cents" make. For the casino, it is about much more money and as already mentioned, you start with it then you have to make an exception quite often. Somewhere there must be a limit and that is clearly set in the case. Who does not heed this, is himself to blame
Casino has acted absolutely right!
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Canceled because of 0.04 bonus left 1777 euros need help please
Nobody has liked this post so far
Why should I not deposit anything more? They have not made a mistake. That is also with all other casinos so that you then simply had bad luck. For me, this is definitely no reason not to deposit more. If you want then you will find at every casino some reason not to deposit more because somewhere in the world there is always someone who has had problems with a casino
This post has been translated automatically