blinky58 wrote on 08/14/2019 at 14:32: Alright, I see there is no intention to solve it. Another week without feedback, no feedback at all to my email written to care@magicred.com, chat support pointing they are not able to answer, different reasons given by chat support in the past and not in line with your feedback. No feedback to private message here one week ago.
Will proceed with the Gambling Authority for your company.
You would have saved a lot of time if you had sent it already. Write to the MGA now and don't delay any further, it won't do any good, the MGA will take weeks to months to reply to you and it will take at least the same amount of time to solve the problem.
Just a small update: Nothing has happened since then in principle.
On 14.8. there was via private chat with "Caro" from GambleJoe still the info that she has tried several times to contact the "Casino Manager". However, he blocks and refers to his one posting here in the forum. The case had been forwarded to her boss here at GambleJoe, who would have to decide further steps. I have heard nothing further about this.
My private chat message to the "Casino Manager" (CM) are unanswered until today. Caro also mentioned that the CM apologizes for not having answered me privately, but I should contact the CS (I guess I mean Customer Support).
But quite amusing -- he could have written to me himself, but to me it presents itself as ducking away and wanting to put "good" towards GambleJoe. My request sent at the end of July to care@magicred.com is of course still unanswered and the chat support points out that he is not allowed to give any more information about the case and that it only works via the mentioned e-mail address (care@...).
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Anonym
Former Member
[solved] MagicRed scam, II
31st Aug. 2019, at 03:19 pm CEST#44
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blinky58 wrote on 08/31/2019 1:59 pm: Hello everyone!
Just a small update: Nothing has happened since then in principle.
On 14.8. there was via private chat with "Caro" from GambleJoe still the info that she has tried several times to contact the "Casino Manager". However, he blocks and refers to his one posting here in the forum. The case had been forwarded to her boss here at GambleJoe, who would have to decide further steps. I have heard nothing further about this.
My private chat message to the "Casino Manager" (CM) are unanswered until today. Caro also mentioned that the CM apologizes for not having answered me privately, but I should contact the CS (I guess I mean Customer Support).
But quite amusing -- he could have written to me himself, but to me it presents itself as ducking away and wanting to put "good" towards GambleJoe. My request sent at the end of July to care@magicred.com is of course still unanswered and the chat support points out that he is not allowed to give any more information about the case and that it only works via the mentioned e-mail address (care@...).
I think you have to act immediately and warn against this casino. I have followed your story from the beginning and find it remarkable that nothing happens
many thanks - I see exactly the same! Had in the meantime 3 weeks of vacation, in which I have not emphatically pursued or pushed that. Have today again made the rounds, the casino again written to, Malta Gambling Authority + ThePogg.
In the meantime I tried again to get a detailed description from MagicRed support. There always came only the same prefabricated answer texts in the style of "payout was reduced", but without details. No matter how many times I asked. Either the people there didn't understand what I wanted or they deliberately didn't want to understand. My guess is the latter (communication attempts were in German and English -- answers too).
At the end of August/beginning of September, I opened the case with ThePOGG as an arbitration service.
ThePOGG is designated by MagicRed as the arbitration board.
At the same time also with the Malta Gambling Association itself.
ThePOGG has reacted promptly and informed that they will investigate.
After more than 2 months the answer came today:
Firstly apologies for the delay. We have been having issue getting the licensee to respond to this issue.
I've spoken to the regulator about this matter and they've asked us to request that you contact them directly and they will pursue the licensee to respond to us. You can submit your complaint here - https://www.mga.org.mt/support/online-gaming-support/.
Please make clear in your submission to the regulator that you have already complained to Magic Red's ADR ThePOGG.com Ltd and that the ADR has requested you contact the MGA as they are receiving no response to this issue.
Please let us know once you have done this.
This means that MagicRed "ducks away" from the self-appointed arbitration board and does not react.
ThePOGG has already spoken with the relevant authority and they now want me to submit the case there.
However, I already did so at the end of August and have not yet received a response from the MGA.
I am now trying to clarify with ThePOGG if they can proceed with the MGA based on my descriptions at the end of August.
Apparently, ThePOGG is more likely to get in touch with someone at the MGA than I am directly.
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v****2
Forum posts:621Member has been banned
[solved] MagicRed scam, II
8th Nov. 2019, at 10:53 pm CET#47
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hello blinky58
this is sad but certainly true that a casino Affiliate website
comes into contact with the MGA faster than a private person himself.
for various reasons i have never been a friend of the
aspire global international ltd casinos to which magic red also belongs.
but your case knocks the bottom out of the barrel. you might be accused of
accuse you not to have read the t&c's in your special case the bonus t&c's
otherwise you would have known that the
membership-points are converted into bonus-money and not into real-money
and the whole mess would have been spared. but the behavior of magic red
behavior of magic red is simply an insolence and in my eyes can be called
can be called "shady behavior". it just shows me one more time that even
once again that even a MGA license does not protect from such behavior
on the part of the casino let alone helps to collect his honestly
to collect honestly won money.
i do a few things for casino guru on the side and i will
strongly advise you to at least add a warning to the review
to the review. this will not help you to get your money
but at least warn other players about magic red.
you could maybe accuse the t&c's in your special the bonus t&c's not
otherwise you would have known that the
membership-points are converted into Bonus money and not into real money
and you would have been spared the whole mess.
Right -- but since when does bonus money block a payout? I understand that wins generated with this 23 EUR bonus could have been subject to the bonus conditions because of me. But not the remaining amount, which was completely played with real money...?
Well, anyway, I contacted MGA by phone. They could not find my complaints from July and August, which I had submitted via the web form. I sent another complaint and yesterday I received again the information that there was nothing in the system.
Something very questionable to me since I received a confirmation email from the MGA system every single time.
Wrote EVERYTHING in the Complaint form again yesterday and sent it off. In addition, emailed all details directly to an MGA employee who I also dealt with by phone.
On the part of MGA, the case is still pending. But I received info from ThePOGG 2 hours ago. One would have now discussed the issue with MagicRed:
I've discussed this issue with Magic Read and our understanding is that they will be sending your funds to your card ending [REMOVE]1234[REMOVE]. We would appreciate it if you could confirm when you receive these funds.
Would be too good if that was the case. I logged in to MagicRed and saw that the 13.000 EUR are now shown as real money on the account again. I have not received an email from MagicRed about this. So without login I could wait for months.
Now I have triggered the payout over the 13.000 EUR, because of course nobody has done that at MagicRed. (I should finally lose the money again....)
Wait and see if this time the payout will be processed properly. Still I doubt yes.
If that works, the topic is at least done for me.
I'll report back here as soon as the money arrives.
Thank you + greetings!
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v****2
Forum posts:621Member has been banned
[solved] MagicRed scam, II
13th Nov. 2019, at 03:03 pm CET#49
0 Likes
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well that is really good news...
and if thepogg say they pay out
then they also pay !
After only 1h20m my two withdrawal orders for 10,000 EUR and 3,000 EUR were executed (maximum of 10,000 EUR per withdrawal order) -- at least that's what the email from MagicRed said.
About 7 hours ago I saw them as a credit on my credit card.
In this respect, I could say that the case is closed for me.
From my point of view, however, the behavior with the account balance of 30,000 EUR was already incorrect. A payout of the real money balance was refused (the website is already programmed in such a way that with existing real money and Bonus money no payout can be initiated). In addition, the support staff in the chat really animated/forced that you can only get the real money if you also meet the conditions for bonus money. I will take up the topic if necessary still with the MGA and have it with ThePOGG also again mentioned. If MagicRed / Aspire were serious here, they would also look at the issue....
It should be mentioned that I have not received any email from MagicRed about crediting my player account. Also, I have not received any email that addresses the incident and possibly contains an apology or something similar.
That I will never use MagicRed again, I probably do not have to mention separately.
The same applies to all other casinos of Aspire Global International LTD, to be found for example here: MGA Casino List from Aspire Global International
For the sake of completeness, all casinos of this operator, so that they can also be found via the forum search:
[solved] MagicRed scam, II
Nobody has liked this post so far
You would have saved a lot of time if you had sent it already. Write to the MGA now and don't delay any further, it won't do any good, the MGA will take weeks to months to reply to you and it will take at least the same amount of time to solve the problem.
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[solved] MagicRed scam, II
Liked this post:
blinky58
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[solved] MagicRed scam, II
Liked this post: Anonym
Just a small update: Nothing has happened since then in principle.
On 14.8. there was via private chat with "Caro" from GambleJoe still the info that she has tried several times to contact the "Casino Manager". However, he blocks and refers to his one posting here in the forum. The case had been forwarded to her boss here at GambleJoe, who would have to decide further steps. I have heard nothing further about this.
My private chat message to the "Casino Manager" (CM) are unanswered until today. Caro also mentioned that the CM apologizes for not having answered me privately, but I should contact the CS (I guess I mean Customer Support).
But quite amusing -- he could have written to me himself, but to me it presents itself as ducking away and wanting to put "good" towards GambleJoe. My request sent at the end of July to care@magicred.com is of course still unanswered and the chat support points out that he is not allowed to give any more information about the case and that it only works via the mentioned e-mail address (care@...).
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
I think you have to act immediately and warn against this casino. I have followed your story from the beginning and find it remarkable that nothing happens
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
many thanks - I see exactly the same! Had in the meantime 3 weeks of vacation, in which I have not emphatically pursued or pushed that. Have today again made the rounds, the casino again written to, Malta Gambling Authority + ThePogg.
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
In the meantime I tried again to get a detailed description from MagicRed support. There always came only the same prefabricated answer texts in the style of "payout was reduced", but without details. No matter how many times I asked. Either the people there didn't understand what I wanted or they deliberately didn't want to understand. My guess is the latter (communication attempts were in German and English -- answers too).
At the end of August/beginning of September, I opened the case with ThePOGG as an arbitration service.
ThePOGG is designated by MagicRed as the arbitration board.
At the same time also with the Malta Gambling Association itself.
ThePOGG has reacted promptly and informed that they will investigate.
After more than 2 months the answer came today:
This means that MagicRed "ducks away" from the self-appointed arbitration board and does not react.
ThePOGG has already spoken with the relevant authority and they now want me to submit the case there.
However, I already did so at the end of August and have not yet received a response from the MGA.
I am now trying to clarify with ThePOGG if they can proceed with the MGA based on my descriptions at the end of August.
Apparently, ThePOGG is more likely to get in touch with someone at the MGA than I am directly.
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
this is sad but certainly true that a casino Affiliate website
comes into contact with the MGA faster than a private person himself.
for various reasons i have never been a friend of the
aspire global international ltd casinos to which magic red also belongs.
but your case knocks the bottom out of the barrel. you might be accused of
accuse you not to have read the t&c's in your special case the bonus t&c's
otherwise you would have known that the
membership-points are converted into bonus-money and not into real-money
and the whole mess would have been spared. but the behavior of magic red
behavior of magic red is simply an insolence and in my eyes can be called
can be called "shady behavior". it just shows me one more time that even
once again that even a MGA license does not protect from such behavior
on the part of the casino let alone helps to collect his honestly
to collect honestly won money.
i do a few things for casino guru on the side and i will
strongly advise you to at least add a warning to the review
to the review. this will not help you to get your money
but at least warn other players about magic red.
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
thank you very much for your support!
Right -- but since when does bonus money block a payout? I understand that wins generated with this 23 EUR bonus could have been subject to the bonus conditions because of me. But not the remaining amount, which was completely played with real money...?
Well, anyway, I contacted MGA by phone. They could not find my complaints from July and August, which I had submitted via the web form. I sent another complaint and yesterday I received again the information that there was nothing in the system.
Something very questionable to me since I received a confirmation email from the MGA system every single time.
Wrote EVERYTHING in the Complaint form again yesterday and sent it off. In addition, emailed all details directly to an MGA employee who I also dealt with by phone.
On the part of MGA, the case is still pending. But I received info from ThePOGG 2 hours ago. One would have now discussed the issue with MagicRed:
Would be too good if that was the case. I logged in to MagicRed and saw that the 13.000 EUR are now shown as real money on the account again. I have not received an email from MagicRed about this. So without login I could wait for months.
Now I have triggered the payout over the 13.000 EUR, because of course nobody has done that at MagicRed. (I should finally lose the money again....)
Wait and see if this time the payout will be processed properly. Still I doubt yes.
If that works, the topic is at least done for me.
I'll report back here as soon as the money arrives.
Thank you + greetings!
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
and if thepogg say they pay out
then they also pay !
give in any case times let you know what happens
cheers
This post has been translated automatically
[solved] MagicRed scam, II
Nobody has liked this post so far
After only 1h20m my two withdrawal orders for 10,000 EUR and 3,000 EUR were executed (maximum of 10,000 EUR per withdrawal order) -- at least that's what the email from MagicRed said.
About 7 hours ago I saw them as a credit on my credit card.
In this respect, I could say that the case is closed for me.
From my point of view, however, the behavior with the account balance of 30,000 EUR was already incorrect. A payout of the real money balance was refused (the website is already programmed in such a way that with existing real money and Bonus money no payout can be initiated). In addition, the support staff in the chat really animated/forced that you can only get the real money if you also meet the conditions for bonus money. I will take up the topic if necessary still with the MGA and have it with ThePOGG also again mentioned. If MagicRed / Aspire were serious here, they would also look at the issue....
It should be mentioned that I have not received any email from MagicRed about crediting my player account. Also, I have not received any email that addresses the incident and possibly contains an apology or something similar.
That I will never use MagicRed again, I probably do not have to mention separately.
The same applies to all other casinos of Aspire Global International LTD, to be found for example here: MGA Casino List from Aspire Global International
For the sake of completeness, all casinos of this operator, so that they can also be found via the forum search:
http://www.generationvip.com
http://www.avocasi.com
http://www.slotzo.com
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Thank you for your support here!
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