Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

MagicRed: [solved] MagicRed scam, II (Page 4)

Topic created on 31st Jul. 2019 | Page: 4 of 6 | Answers: 50 | Views: 16,303
blinky58
Rookie

[solved] MagicRed scam, II

1st Aug. 2019, at 10:47 pm CEST#31
0 Likes

Nobody has liked this post so far
Kleinkariert wrote on 01/08/2019 at 22:44: The arbitration board is different per casino, ask the casino or it is on the MGA license page (if you click on the MGA logo). However, it seems to have stopped working at Magic Red recently. Dubious...

But the problem seems to be more with the MGA website and is not causal at Magic Red. At other casino's currently when clicking on the logo the same problem.

This post has been translated automatically

Kleinkariert
Expert

[solved] MagicRed scam, II

2nd Aug. 2019, at 04:17 am CEST#32
0 Likes

Nobody has liked this post so far
blinky58 wrote on 01/08/2019 at 22:47
But the problem seems to be more with the MGA website and is not causal with Magic Red. At other casino's currently when clicking on the logo the same problem.

True, have not checked it elsewhere my mistake. However, it is now working again and the arbitration board was even mentioned here: ThePogg is responsible for MagicRed cases. There under Complaints and Submission Complaint describe your problem in English. However, it takes 1 week until you get a response (at the MGA you would have been allowed to wait 4 weeks, if you got an answer at all).

Feel free to keep us updated, but for your own safety don't tell us everything. Everything you write here is public and casinos use that too.

This post has been translated automatically

Anonym

[solved] MagicRed scam, II

2nd Aug. 2019, at 10:12 pm CEST#33
0 Likes

Nobody has liked this post so far
Possl you also made the stupid mistake and this stupid 23€ wrong converted. MagicRed has only 4€ Bet limit with active bonus?

This post has been translated automatically

blinky58
Rookie

[solved] MagicRed scam, II

6th Aug. 2019, at 03:23 pm CEST#34
0 Likes

Nobody has liked this post so far
Interim status: nothing has happened, no one has contacted us

This post has been translated automatically

MagicRed

[solved] MagicRed scam, II

7th Aug. 2019, at 02:58 pm CEST#35
0 Likes

Nobody has liked this post so far
Dear Blinky58,

I have thoroughly checked your account,
I can confirm that all Bonuses have been removed from your account,
However, Redeeming Reward points require a certain amount of wagering before you can withdraw your Winnings
(Depending on your VIP Level)
Therefore, your Cashout request has been approved on August 1st for a partial amount,
Once the wagering requirement will be fulfilled for the account, your future withdrawal requests might be approved for the full amount of the winnings

We hope to you will keep enjoying our variety of games in the future.

MagicRed

This post has been translated automatically

blinky58
Rookie

[solved] MagicRed scam, II

7th Aug. 2019, at 08:01 pm CEST#36
0 Likes

Nobody has liked this post so far
Hello MagicRed,

thanks for your reply on this topic!

Right now my account is down to 0,10 EUR with the pending 13.000,00 EUR deducted.
According to the screenshots showing my bonus status (which I have provided here, too) all bonus conditions are fulfilled.
This especially applies to the amount (23 EUR) which was added to my account due to the bonus points conversion.
Without fulfilling the bonus conditions, your system does not even allow to start a withdrawal process!

Can you please describe how to proceed further to release the deducted 13.000 EUR?

Thanks + regards
blinky58

This post has been translated automatically

Anonym

[solved] MagicRed scam, II

7th Aug. 2019, at 09:43 pm CEST#37
0 Likes

Nobody has liked this post so far
Well, he writes about future WDs and thus means future wins. Can not imagine that you get the 13K retroactively - are also no longer in your balance ... where should they come from again?

This post has been translated automatically

blinky58
Rookie

[solved] MagicRed scam, II

7th Aug. 2019, at 10:34 pm CEST#38
0 Likes

Nobody has liked this post so far
Veteran wrote on 07/08/2019 at 21:43: Well, the writes yes of future WDs and thus means the future wins. Can not imagine that you get the 13K retroactively - are also net more in your balance ... where should they come from again?

1. On the account 14,000 euros were displayed, real money.
2. In the bonus area all conditions are displayed as fulfilled
3. I arrange payment of 14,000 euros.

Here the amount is rejected, 13,000 euros posted to "dormant amount" according to the transaction log. 1.000 Euro is credited back to the account. No payout

In this respect: where is my mistake? In principle, this is arbitrariness and until clarified theft

This post has been translated automatically

Anonym

[solved] MagicRed scam, II

7th Aug. 2019, at 11:17 pm CEST#39
0 Likes

Nobody has liked this post so far
Ok that with dormant amount I have then probably overread. Thought you have received 1000 € - and the rest is from the balance and deleted everywhere. If there is still something corresponding to 13K then can have real hope and I wish you also that you get the coal.

This post has been translated automatically

blinky58
Rookie

[solved] MagicRed scam, II

14th Aug. 2019, at 02:32 pm CEST#40
0 Likes

Nobody has liked this post so far
Alright, I see there is no intention to solve it. Another week without feedback, no feedback at all to my email written to care@magicred.com, chat support pointing they are not able to answer, different reasons given by chat support in the past and not in line with your feedback. No feedback to private message here one week ago.

Will proceed with the Gambling Authority for your company

This post has been translated automatically

Hot Topics19th May. 2024 at 03:35 am CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately