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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
Now I am trying for 5 days to get my win of just over 3000€ from Lapalingo.
Deposited via MasterCard
Payout say they can only be done via Mastercard. This is rejected by my Mastercard but. My Giro is also verified since I have already deposited via it. Now Lapalingo is not ready to pay my win (without bonus) that I have regularly played me on my giro from. They delay the payout. The customer service answers only 1 time a day. The cancellation always happens without an email - then I look again in my member area and poof it says cancelled again. What else can I do? Lawyer?
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
Hey Simon, do you know the reason why it is rejected by your Mastercard?
Maybe you should get in touch with them and ask them.
The casino is not willing to pay out to your checking account due to the Risk of money laundering, but you should actually have noticed when reading the terms and conditions
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
My MasterCard is a pure "get you and then we debit at the end of the month" account. Could never Deposit on it. I don't know what to do now. Need the win urgently and Lapalingo makes no effort to help me. The employees in the chat are also extremely unfriendly
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
but I hope here you can still help someone or Lapalingo can be but still on it.
Good luck!
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
Played with the last 400 - because the month went crappy - 10€ spins Book of dead and then I was lucky with 3 k win
And the payout is just as complicated as I described...
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
This post has been translated automatically
Lapalingo delays payout - Despite verification
Nobody has liked this post so far
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
Many greetings
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
Thank you for your message.
It is correct that a payout must always be made via the same payment method with which you last deposited and via which the wins were created.
With this policy we do not want to upset our players or delay a withdrawal, but we must abide by the MGA guidelines and the Money Laundering Act, which require that withdrawals be made only through the same method as the deposit.
I can understand that this may not be the iDEAL option for you, however we cannot simply bypass the guidelines. If you use a new payment method, please make sure that it can be used to make a withdrawal, otherwise the problem will occur again.
If you have any further questions, or if you are having trouble cashing out again, please contact me via Live Chat, or send me a private message and I will be happy to look at your account. To do this, however, you would also have to send me the email address you used when registering via a private message.
I thank you already for your time and wish you a nice day.
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Lapalingo delays payout - Despite verification
Nobody has liked this post so far
And why is it at many other casinos with paysafe Deposit and pay out with eg Neteller these laws should apply to all ?
And there are some of the biggest casinos that do that I do not believe in the do not abide by laws
Could you please answer this
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