Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casumo: Casumo / Verification takes forever

Topic created on 04th Dec. 2019 | Page: 1 of 3 | Answers: 21 | Views: 4,276
Jincy89
Amateur

Casumo / Verification takes forever

4th Dec. 2019, at 09:54 am CET#1
0 Likes

Nobody has liked this post so far
Hello,
Wanted to withdraw 10,000 euros. However, still had to verify me. Ok ... no problem, I knew from other casinos. So adressnachweis, passport and bank from which my Deposit have been made sent ..., that was done by Sunday and checked

Now they wanted proof of income. Have sent him my Barfög. Is not enough for them. Because my Barfög not the Bertrag of my deposit covers. Then came the cheeky question where I still have money ..,

I mean, is it still going?!? - ok ... I played with them, told them that I once had a larger casino win and thus also own money ... I also have to prove. Done. Now I'm waiting again 18 hours that what happens...

Find the income question already bad. Then they would have it auxh simply already times with the deposits ask. This has never happened to me in any other casino. I am just annoyed

Does anyone of you know this?

This post has been translated automatically

Caro
Expert

Casumo / Verification takes forever

4th Dec. 2019, at 11:04 am CET#2
1 Like

Liked this post: Avatar von Katharina2 Katharina2
Hello Jincy89,
here is a small excerpt from our guide on the subject of withdrawal and Verification:

Since there are always problems with money laundering and players sometimes use stolen money to play, the requirements of the regulatory authorities are becoming increasingly stringent and the casinos must request more and more documents and check more critically. It does not belong to the standard procedure but can become part if particularly high sum were deposited.

Therefore, the Online Casinos sometimes require additional documents that prove the origin of the funds or the origin of their own assets. Here we speak of the topic "Source of Funds" and "Source of Wealth", also briefly called "SoF" and "SoW".

If you have any questions about this topic, please feel free to contact me via Communicator. If you haven't heard back from Casumo by tomorrow morning, drop me a line and I'll get in touch with the casino manager

Kind regards
Caro

This post has been translated automatically

Klempo77
Expert

Casumo / Verification takes forever

4th Dec. 2019, at 11:09 am CET#3
0 Likes

Nobody has liked this post so far
Strangely, this only happens with Casumo...

This post has been translated automatically

Jincy89
Amateur

Casumo / Verification takes forever

4th Dec. 2019, at 11:31 am CET#4
0 Likes

Nobody has liked this post so far
Klempo77 wrote on 04/12/2019 at 11:09: Funnily enough, this only happens with casumo...

Have you heard about this before ?

Yes I will then also take distance from the casino. With others something like this has not happened to me yet .

This post has been translated automatically

Jincy89
Amateur

Casumo / Verification takes forever

4th Dec. 2019, at 11:35 am CET#5
0 Likes

Nobody has liked this post so far
Caro wrote on 04/12/2019 at 11:04: Hello Jincy89,
here is a small excerpt from our guide on the topic of withdrawal and Verification:

Since there are always problems with money laundering and players sometimes use stolen money to gamble, the requirements of the regulatory authorities are becoming stricter and the casinos have to request more and more documents and check them more critically. It does not belong to the standard procedure but can become part if particularly high sum were deposited.

Therefore, the Online Casinos sometimes require additional documents that prove the origin of the funds or the origin of their own assets. Here we speak of the topic "Source of Funds" and "Source of Wealth", also briefly called "SoF" and "SoW".

If you have any questions about this topic, please feel free to contact me via Communicator. If you haven't heard back from Casumo by tomorrow morning, drop me a line and I'll get in touch with the casino manager

Kind regards
Caro

Thank you Caro for your efforts and the detailed description . The thing with money laundering I have already thought . However, I find it schizophrenic then to require the evidence only at a payout . But never before you Deposit
I do not know what position you have at Casumo, but it would be nice if the documents are now verified. At some casinos, the verification, as well as the withdrawal goes in a few minutes

The tactic mlt the cancellation will not work either, because I have secured my withdrawal. Thank you very much
🙂

This post has been translated automatically

Caro
Expert

Casumo / Verification takes forever

4th Dec. 2019, at 12:23 pm CET#6
1 Like

Liked this post: Avatar von Jincy89 Jincy89
Hi Jincy89, I don't work for Casumo but for GambleJoe and I like to help the users if there are any difficulties sent you a pn.

This post has been translated automatically

Jincy89
Amateur

Casumo / Verification takes forever

4th Dec. 2019, at 02:09 pm CET#7
0 Likes

Nobody has liked this post so far
Just don't play there . Now they even want all bank statements from August to today !!!!!

This post has been translated automatically

Quietscheentchen
Experienced

Casumo / Verification takes forever

4th Dec. 2019, at 04:52 pm CET#8
0 Likes

Nobody has liked this post so far
I understand that they have to protect themselves, but I doubt whether these documents can really be used to check for money laundering ...

This post has been translated automatically

Blubbo33
Elite

Casumo / Verification takes forever

4th Dec. 2019, at 05:06 pm CET#9
0 Likes

Nobody has liked this post so far
That's what I wrote earlier today

If the casinos do not want to pay out, there are enough reasons to do something

There is no rule in the end, when the casino stops demanding something.
And with mga or whatever no one needs to come to me
They are not afraid of anything

It's just a Risk for all of us, no matter which casino

The only thing you can do is delete yourself immediately at this casino, or no longer Deposit
With me they also wanted to see everything, but after the withdrawal, so bad luck for the casino

A matter of time when a casino demands to present the paysafe of 2017 with which one has deposited
For me, Casumo is out of order, and when you read that everyone should follow or you sweat with every win

This post has been translated automatically

Jincy89
Amateur

Casumo / Verification takes forever

4th Dec. 2019, at 07:03 pm CET#10
0 Likes

Nobody has liked this post so far
I will write a report here when I have my money ...

Very bad this casino!

This post has been translated automatically

Hot Topics17th May. 2024 at 06:17 am CEST

Miscellaneous
0
World
0
Sports betting
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately