Hi guys, I received 55 free spins at Casino Cruise for signing up. Then I played around a bit and wanted to request a smaller payout. So far so good. It was my documents required for verification. These I have uploaded and since then the casino makes only problems. My proof of address was not accepted. On request in the chat (the chat contact lasted over 1 hour because I always had to wait 15 minutes for an answer from the support staff...) I was told that I have not uploaded a document (which is not true, I have definitely done). I uploaded it again and got a negative feedback again. When I asked in the chat what was wrong this time, the support has simply left the chat without giving me any information... Have now tried it for the 3rd time and am curious if it goes through this time...
It also says that every upload will be processed within 24 hours (except in exceptional cases it can take up to 72 hours). Of course, with me now every reaction of the casino took AT LEAST 72 hours.
So I can only advise you not to Deposit in this casino, is so far definitely the worst casino in which I have ever played.
I have just received (for the 3rd time) a negative feedback from the casino. I was told that a bank statement on which the address is visible is not sufficient but I should upload a bill from a utility company, although I was previously assured by support that the bank statement should be sufficient? Well, I will definitely not Deposit there and would advise you not to do that either or to get verified first before you play there...
just requested a payout and sent the documents ....
were rejected I should send them again ...
let's see
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Anonym
Former Member
Casino Cruise Warning
8th Nov. 2018, at 09:42 pm CET#6
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With me, the Verification was also a bit difficult there...but then everything worked out and I received my money...a little patience is probably really needed here.
Whenever I read such nonsense.
Warning.
What do you want to warn about.
Just because there are a few problems with the verification.
I am a customer for several years and the payouts were in a few hours on my account
I agree, a warning is a bit too high. That the Verification sometimes, no matter which casino, does not always work right away, is "normal" and can have various reasons. I had at CC a few weeks ago no problems with the verification.
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It also says that every upload will be processed within 24 hours (except in exceptional cases it can take up to 72 hours). Of course, with me now every reaction of the casino took AT LEAST 72 hours.
So I can only advise you not to Deposit in this casino, is so far definitely the worst casino in which I have ever played.
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I have never had any problems with the casino.
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were rejected I should send them again ...
let's see
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Warning.
What do you want to warn about.
Just because there are a few problems with the verification.
I am a customer for several years and the payouts were in a few hours on my account
So get a grip on yourself.
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