Betsson: impudence of betsson regarding payout (Page 3)

andre: u cancelled

my withdraw and now there is just the paypal option

andre : i dont have paypal since 3/4 year now+

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Mathias : You'll have to get your document approved first, I'm afraid

If you have deposited via Paypal first, you'll need to withdraw there before withdrawing to method you used next. But you dont have any other options than Paypal on your account?

andre : no i dont have

andre : and i dont have paypal anymore like u see

andre : so pls change it

Mathias : Was that the document that you uploaded ?

andre : yes

andre : the only one i have

andre : cause i cant make a new one without the mail

andre : its so long ago

Mathias : Okei I see.
andre : why shouldnt i pay out there if it would be actual?

Mathias : I will need to send this to our relevant team so they can check this for you tomorrow morning

andre : i dont get the problem,

andre : thats not the method i deposited with

andre : since nearly a year

andre : For security reasons and to ensure that money gets sent to the correct person you need to request your withdrawal using the same method as was used when depositing.

andre : so whats the matter there??
andre : otherwise save the 100 on the method i paid in with and it will be paid out tomorrow
xml-ph-0039@deepl.internal
andre: but i dont want it to be in my money here still

andre: i feel screwed

Mathias: It does not matter when you deposited I'm afraid. This is only due to security reasons, and when you say you dont have this method available anymore, we need proof of this

andre: and i sent it to you

andre: i have no other option then paypal

andre: to pay out

andre: every method i paid in with should be available

andre: your own agbs says so

andre: i get it that u need something from me to delete paypal here, but i dont get why i cant withdraw on my bank account which i paid in with

Mathias: I am not authorized to approve nor disapprove documents, and this is only a few people in this office who can. This is for your own safety
andre: it has nothing to do with documents

andre: it has nothing to do with paypal

andre: that should be a different thing
Mathias: It has everything to do with the document. Since paypal is the method you have to withdraw to, we need proof that it is not available for you anymore

andre: cause the only method is paypal which i didnt use for deposit

andre: but WHY is paypal the method i have to withdraw to? WHY?

andre: For security reasons and to ensure that money gets sent to the correct person you need to request your withdrawal using the same method as was used when depositing.


andre: explain it to me pls

Mathias: If you deposit with paypal first, and then you deposit with visa 100 000 times after. You still have to withdraw to paypal one time before you can withdraw to visa

andre: where is the sense there?

andre: when i deposit with another method its clear that i dont have the otherone anymore i think

andre: just wanne understand

Mathias: I am only trying to help you here, Andre. But we can not talk about sense, since we can not change our policy


And I have explained to you how it works. The only thing I can do here as a support agent, is to ask if our team can doublecheck the document you sent

andre: then do this please cause there stands clearly that i have no paypal anymore

andre: i get this. so i ask u about the sense from your policy there