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BetOriginal: [solved] Casino canceled my win!!!!! (Page 2)

Topic created on 02nd Apr. 2023 | Page: 2 of 3 | Answers: 37 | Views: 3,134
Niroht
Experienced

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 02:59 pm CEST#16
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miggel wrote on 02.04.2023 at 09:28: Hello dear community, maybe someone can help me here!!!

I'm downright p**sed at the Casino BetOriginal with which I actually never had problems😞

About my problem I had received on Friday an email bzgl a 100% bonus. So I deposited 30 € with the 100% bonus and have then also implemented it and could then pay out 380 euros Friday evening. On Saturday morning then came an email because of address proof have reacted directly and uploaded the required thing also got the CONFIRMATION. Shortly after I got an email with 20 free spins at Rise of merlin there I won say and write 0 euros. Then I canceled my payout in the amount of 380 euros and 360 euros brought to the payout and thought playst still for 20 euros because the payout was not yet processed. Unfortunately nothing more done! So I'm there and have the 360 euros also gecanncelt and have gambled in the end I came back to 400 euros I have paid out!!! Now came today the message my player account was credited 50 euros because the maximum payout for free spins without Deposit 50 euros Beträgt????
I wrote to the chat and they said yes they could do nothing because everything would be correct???? How can this be maybe someone can help me that was money from my canceled withdrawal with which I came up at the last moment and not from free spins without deposit.

Please help me😓

Apart from whether or not a win was made on the free spins, the question arises on what basis it is possible for the casino to just tie previous real money to Bonus money (in whatever amount)?
And to top it off with 50€ Maxcashout?
This can not be legal and is not in any healthy relationship.
True to the motto, "Oh the player xy has just requested 360 € payout, we send him 20 free spins. If he plays these and cancels his withdrawal, we only have to pay out €50." Fine instrument of the Max Cashout......
I keep my fingers crossed that Caro can make a difference.

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Niroht
Experienced

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 03:04 pm CEST#17
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Langhans wrote on 02.04.2023 at 10:17 am: Presumably they will you, no matter what you argue there now, ultimately bite on granite and let and insist on 50€. Regardless of whether no win was generated at all from the 20 free spins, which was "mixed" with your real money, mutatis mutandis. Small Tip for the future or so I keep it: as long as I play with a converted bonus and am already in real money or even have already initiated a withdrawal, which is in process, but has not yet been deducted from my balance, I never accept in between possibly offered freespins. The exception are freespins that I know 100% from experience are wagerfree. I do not want to run the Risk of jeopardizing my balance because of such a paltry extra euro, as it has now unfortunately happened to you.

Yes but if zero was won, with what should the real money mix?

No win is no win. So zero euros bonus with real money results for me only real money.

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frapi07
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 03:06 pm CEST#18
1 Like

Liked this post: Avatar von Langhans Langhans

Niroht wrote on 02.04.2023 at 15:04:
Yes but if zero was won, what would the real money mix with?

No win is no win. So zero euro bonus with real money results in only real money for me.

Casinos have their own logic. Can well imagine that the triggering of the free spins already enough to be able to mix.

Is ne nasty number, no question, so the TE should also get his win. Everything else would be fraud.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 03:44 pm CEST#19
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Niroht wrote on 02.04.2023 at 14:59:

Apart from whether or not a win was made on the free spins, the question arises on what basis it is possible for the casino to tie just previous real money to Bonus money (in whatever amount)?
And to top it off with 50€ Maxcashout?
This can not be legal and is not in any healthy relationship.
True to the motto, "Oh the player xy has just requested 360 € payout, we send him 20 free spins. If he plays these and cancels his withdrawal, we only have to pay out €50." Fine instrument of the Max Cashout......
I keep my fingers crossed that Caro can make a difference.

Thank you I hope so much 🙂

This post has been translated automatically

Langhans
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 07:42 pm CEST#20
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frapi07 wrote on 02.04.2023 at 15:06:

Casinos have their own logic. Can well imagine that triggering the free spins is already enough to be able to mix it up.

Is ne nasty number, no question, therefore the TE should also receive his win. Everything else would be fraud.

just..own logic and rarely in favor of the player That's why I'm hypervisorsichtig and also Gamble1 has yes still nen argument with the manual cancellation thrown into the room...it has all already given. Or as you say: the activation alone is enough to turn real money into bonus money. Would have to look in the terms and conditions...so nen rope hide the then under 4 point 7 point thirty-twelve, where the some just do not observe

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miggel
Visitor

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 07:58 pm CEST#21
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Langhans wrote on 02.04.2023 at 19:42:

eben..own logic and rarely in favor of the player That's why I'm there hypervorsichtig and also Gamble1 has yes nen argument with the manual cancellation thrown into the room...it has all already given. Or as you say: the activation alone is enough to turn real money into bonus money. Would have to look in the terms and conditions...so nen rope hide the then under 4 point 7 point thirty-twelve, where the some just do not observe

Yes that's right but if I have 0 euros on the player account and the free spins games and there also 0 € wins and then log out and after 8 min log back in and cancel my withdrawal and then play with it and he first goes down to 180 euros and then back up to 400 € then it is still my money and NO win from free spins without Deposit!!! Or do I see it differently???

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Butterbrezel
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 08:01 pm CEST#22
1 Like

Liked this post: Avatar von Langhans Langhans
miggel wrote on 02.04.2023 at 19:58:

Yes that's right but if I have 0 euros on the player account and the free spins games and there also 0 € wins and then log out and after 8 min log back in and cancel my withdrawal and then play with it and he first goes down to 180 euros and then back up to 400€ then it is still my money and NO win from free spins without Deposit!!!! Or do I see it differently???

That you are logically right here is out of the question. But if the casino wants to scam you, the casino scams you.

Through Caro there is maybe still a chance that you get your win.

Casinos that enforce such "rules" simply belong on the blacklist. Even if Caro regulates this for you, how many players do not know GJ and get only inappropriate text modules on complaints? And the money is gone. That is exactly the plan of the casino.

Thousands of players get a nice sum in addition to their normal wins. This is nothing else than fraud.

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frapi07
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 08:03 pm CEST#23
1 Like

Liked this post: Avatar von Langhans Langhans
miggel wrote on 02.04.2023 at 19:58:

Yes that's right but if I have 0 euros on the player account and the free spins games and there also 0 € wins and then log out and after 8 min log back in and cancel my withdrawal and then play with it and he first goes down to 180 euros and then back up to 400€ then it is still my money and NO win from free spins without Deposit!!!! Or do I see it differently???

No, you understand it wrong. We see it the same way as you. It's just that the casinos like to see it differently. Langhals got to the point: some casinos may interpret certain rules in a way that puts players at a disadvantage. Even if you're right, if they see it differently, there's little you'll be able to do about it.

It's clear that a "bonus win" of 0.00 EUR is not a win, ergo nothing can mix, BUT theoretically they could come here and claim that just triggering the free spins is enough for that.

Edit: Wutmaennchen has also brought it to the point.

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T0uchTheSky
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 08:04 pm CEST#24
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The freespins at most casinos of the Gammix group are cash spins, I believe also at BetOriginal, there is nothing to wager.

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david84
Amateur

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 08:43 pm CEST#25
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frapi07 wrote on 02.04.2023 at 15:06:

Casinos have their own logic. Can well imagine that triggering the free spins is already enough to be able to mix it up.

Is ne nasty number, no question, therefore the TE should also receive his win. Everything else would be fraud.

I think so too, is absolutely mean but well what can you do?

Gladly times keep up to date

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Langhans
Expert

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 08:48 pm CEST#26
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miggel wrote on 02.04.2023 at 19:58:

Yes that's right but if I have 0 euros on the player account and the free spins games and there also 0 € wins and then log out and after 8 min log back in and cancel my withdrawal and then play with it and he first goes down to 180 euros and then back up to 400€ then it is still my money and NO win from free spins without Deposit!!!! Or do I see it differently???

Everyone is here your opinion...promised In addition, your incident deviates by some nuances more from the conventional "real money prank practice", which is due to the fact that you temporarily had no real money on the account and also have won no bonus money. In any case, this is a very special number, which will hopefully turn in your favor tomorrow. PS. What has already happened...a moderator has asked somewhere and the story of the system-side process of the casino manager sounded a little different than you got here before. Of course I believe you that it was exactly so and am curious how it continues

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T0uchTheSky
Elite

[solved] Casino canceled my win!!!!!

2nd Apr. 2023, at 09:34 pm CEST#27
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The casinos of this group is actually good in itself, you get there very often good offers like wagerfree Bonuses or cash spins, like yesterday at Easter.

Only you have to be careful there, if you have won something with real money, in this case you should first wait until you have already paid out your money, then accept the FS.

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miggel
Visitor

[solved] Casino canceled my win!!!!!

3rd Apr. 2023, at 04:07 pm CEST#28
4 Likes
10000000 thanks to Caro I have had my money back completely on my player account and given in payout. I did not expect that but one thing was a lesson to me it remains in payout I never break a payout again.

Thanks to you.

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frapi07
Expert

[solved] Casino canceled my win!!!!!

3rd Apr. 2023, at 04:47 pm CEST#29
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miggel wrote on 03.04.2023 at 16:07: 10000000 thanks to Caro I have my money back completely on my player account had and given in payout. I did not expect that but one thing was a lesson to me it stays in payout I never break a payout again.

Thanks to you guys.

I am glad

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garfield68
Elite

[solved] Casino canceled my win!!!!!

3rd Apr. 2023, at 04:53 pm CEST#30
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very beautiful, our caro has once again conjured up...

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