I wouldn't throw away the long time I spent with Betano. The support staff only work according to scheme F and the scheme apparently requires that all data must be visible. Nothing works without CVV anyway, does it? You can also use your virtual account to set up two-factor authentication or something similar.
4.6 Betkick may request personal identification by means of passports, identity cards or any type of identification document deemed sufficient by Betano and suitable for all withdrawals. For withdrawals preceded by credit card depositors, Betkick may request copies of the credit card (image of the front and back of the card). Betkick will only accept copies of these credit cards if only the first 6 digits and the last 4 digits of the card number are visible . Furthermore, the CVV / CVV2 number on the back of the card must be concealed. This procedure serves to protect the cardholder's personal data.
The procedure is clearly regulated at betano, so you should be aware of this if you read through the terms and conditions, which means that betano is fine with regard to your suspicions. You also agreed to the conditions mentioned when you opened your account
And if you had been aware of the terms and conditions, it would certainly have been easy to draw the employee's attention to his misconduct and refer to point 4.6. They are only human and make mistakes.
4.6 Betkick may request personal identification by means of passports, identity cards or any type of identification document deemed sufficient by Betano that is suitable for all withdrawals. For withdrawals preceded by credit card depositors, Betkick may request copies of the credit card (image of the front and back of the card). Betkick will only accept copies of these credit cards if only the first 6 digits and the last 4 digits of the card number are visible . Furthermore, the CVV / CVV2 number on the back of the card must be concealed. This procedure serves to protect the cardholder's personal data.
The procedure is clearly regulated at betano, so you should be aware of this if you read through the terms and conditions, which means that betano is fine with regard to your suspicions. You also agreed to the conditions mentioned when you opened your account
And if you had been aware of the terms and conditions, it would certainly have been easy to draw the employee's attention to his misconduct and refer to point 4.6. They are only human and make mistakes.
yes, but take a look at the screenshot of the chat history. he is clearly asked to upload pictures of his card WITHOUT covering anything.
Andre wrote on 13.04.2024 at 09:56: I wouldn't throw away the long time at Betano like that either. The support staff only work according to scheme F and the scheme then apparently requires that all data must be visible. Nothing works without CVV anyway, does it? You can also use your virtual account to set up two-factor authentication or something similar.
In addition, the data at Betano is secured here: Click here
They are sponsoring the European Championships this summer, they certainly have no interest in emptying any accounts, which is not possible anyway.
it may be that Betano doesn't need to do this, but I think it's quite possible that an employee needs to do this and is trying to obtain data in this way.
in the best case scenario, the support team was just mistaken / new / had no idea.
but you also ask yourself, how can that be?
Betano is not a backwoods casino and has a german license and is supposedly a secure casino, which should train its employees, shouldn't it?
it's not a trivial offense when support employees demand that a payment method release all the data necessary for use. i also don't understand why this is being played down here. the te is quite rightly upset.
dazzle_tea wrote on 13.04.2024 at 21:17:
it may be that Betano does not need this, but that an employee needs this and tries to get data in this way, I think it is quite possible.
at best, the support team was just mistaken / was new / had no idea.
but you also ask yourself, how can that be?
Betano is not a backwoods casino and has a german license and is supposedly a secure casino that should train its employees, shouldn't it?
it's not a trivial offense when support employees demand that a payment method release all the data necessary for use. i also don't understand why this is being played down here. the te is quite rightly upset.
in the worst case, it gets really dark.
Why play it down ? Why are you making such a big deal out of it ?
You shop via Google use Facebook Instagram Whatsapp gamble in casinos send your IDs where you can do more than with all bank details together and enter your data everywhere but if a support employee may have simply expressed himself wrongly or simply did not know better, a wave is made here and directly insinuated that he wanted to steal from him, shop in his name, empty his account etc....
Something like that can happen yes! But this could be seen through sooooo easily at least if the TE does not send his data everywhere, the employee would be out of a job faster than he could look apart from that I have not even heard of such a thing from the last fake casinos without a license in all these years so why should an employee in a DE licensed casino do such a thing ?
Think a little logically, there is a greater chance of winning the lottery than being ripped off by such an action
And on top of that, if the TE has also gone so high in the complaint / complaint, the employee may now even get really stressed just because he has expressed himself incorrectly Not everyone is directly a criminal just because he said something wrong
You did get money after submitting the complaint, they could have made a mistake. I don't know how many casinos you've played in or how often you've had to verify yourself. But the covering of digits is nothing new and I've often read about it in requests for Verification, even though I don't use a credit card. I prefer an e-wallet. In addition, nobody is forcing you to upload the documents, ask again before uploading anything. But ask the managing director right away...
Apart from that, all employee histories, including yours, are stored automatically, so it makes no sense to accuse an employee of trying to steal data.
gamble1 wrote on 14.04.2024 at 06:18:
Why downplay it ? Why are you making such a big deal out of it ?
You buy via Google use Facebook Instagram Whatsapp gamble in casinos send your ID cards where you can do more with them than with all bank details together and enter your data everywhere but if a support employee may have simply expressed himself incorrectly or simply didn't know any better, a wave is made here and directly insinuated that he wanted to steal from him, shop in his name, empty his account etc....
Something like that can happen yes! But this could be seen through sooooo easily at least if the TE does not send his data everywhere, the employee would be out of a job faster than he could look apart from that I have not even heard of such a thing from the last fake casinos without a license in all these years so why should an employee in a DE licensed casino do such a thing ?
Think a little logically, there is a greater chance of winning the lottery than being ripped off by such an action
And on top of that, if the TE has also gone so high in the complaint / complaint, the employee may now even get really stressed just because he has expressed himself incorrectly Not everyone is directly a criminal just because he said something wrong
pardon? how do you know what I send/use where and who is this ominous "you"?
and maybe the ma doesn't even want to keep his job?
why should a casino employee do something like that when everyone there - especially in support - is paid royally?
and maybe you just haven't heard anything like that in all these years - what does that prove again?
and maybe the TE didn't go up at all?
maybe the MA didn't express himself incorrectly?
would have would have fischbulette.
the fact is, he wanted all the data without a cover. end of story.
the rest is conjecture.
btssultan wrote on 14.04.2024 at 18:06:
Apart from that, all employee histories, including yours, are stored automatically, so it makes no sense to accuse an employee of trying to steal data.
why should anyone check any histories if no one complains? and they could also be easily manipulated?
and first of all, no one has accused him of anything - but it is within the realm of possibility, just like the possibility of having made a mistake.
such a request is not legal, not a small matter and how this comes about can only be clarified by Betano, which would have to train its employees to the point of collapse when it comes to sensitive data.
dazzle_tea wrote on April 14, 2024 at 10:02 pm:
pardon? how do you know what I send / use where and who is this ominous "you"?
and maybe the ma doesn't want to keep his job?
why should a casino employee do something like that when everyone there - especially in support - is paid royally?
and maybe you just haven't heard anything like that in all these years - what does that prove again?
and maybe the TE didn't go up at all?
maybe the MA didn't express himself incorrectly?
would have would have fischbulette.
the fact is, he wanted all the data without a cover. end of story.
the rest is conjecture.
By her I mean anyone who feels addressed
And yes, of course everything is a guess, but you can also approach things with a bit of logic along the lines of "how likely is the following scenario" "if it's not impossible, how likely is it that something like this will happen to me" "are there other reasons" "if there are other reasons, it changes something"
You don't have to make a thing bigger than it is if a cashier in the drive at MC Doof takes the card out of my hand when I pay, he could theoretically swipe the card quickly over another reader, do I make a fuss about it? No ! Because I think logically and say to myself yes well he just doesn't want to lift the device out of the window or wants to help me so that I don't have to stretch myself anything would occur to me but certainly not directly the assumption he wants to rip me off how likely is something like that please?
dazzle_tea wrote on 14.04.2024 at 22:04:
why should anyone check any histories if no one complains? and they could also be easily manipulated?
and first of all, no one has accused him of anything - but it is within the realm of possibility, just like the possibility of having made a mistake.
such a request is not legal, not a small matter and how this comes about can only be clarified by Betano, which would have to train its employees to the point of collapse when it comes to sensitive data.
complaint is justified, i stand by that.
Employees make mistakes. That's the case in every industry. It's only being blown out of proportion here because it involves very sensitive data.
Still no reason to sue or file a complaint.
In this case, I would have kindly drawn the employee's attention to the company's own terms and conditions, which clearly state how to verify a credit card.
Betano illegal?
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In addition, the data at Betano is secured here: Click here
They are sponsoring the European Championships this summer, they certainly have no interest in emptying any accounts, which is not possible anyway.
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Betano illegal?
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Excerpt Betano:
4.6 Betkick may request personal identification by means of passports, identity cards or any type of identification document deemed sufficient by Betano and suitable for all withdrawals. For withdrawals preceded by credit card depositors, Betkick may request copies of the credit card (image of the front and back of the card). Betkick will only accept copies of these credit cards if only the first 6 digits and the last 4 digits of the card number are visible . Furthermore, the CVV / CVV2 number on the back of the card must be concealed. This procedure serves to protect the cardholder's personal data.
The procedure is clearly regulated at betano, so you should be aware of this if you read through the terms and conditions, which means that betano is fine with regard to your suspicions. You also agreed to the conditions mentioned when you opened your account
And if you had been aware of the terms and conditions, it would certainly have been easy to draw the employee's attention to his misconduct and refer to point 4.6. They are only human and make mistakes.
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Betano illegal?
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yes, but take a look at the screenshot of the chat history. he is clearly asked to upload pictures of his card WITHOUT covering anything.
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Betano illegal?
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it may be that Betano doesn't need to do this, but I think it's quite possible that an employee needs to do this and is trying to obtain data in this way.
in the best case scenario, the support team was just mistaken / new / had no idea.
but you also ask yourself, how can that be?
Betano is not a backwoods casino and has a german license and is supposedly a secure casino, which should train its employees, shouldn't it?
it's not a trivial offense when support employees demand that a payment method release all the data necessary for use. i also don't understand why this is being played down here. the te is quite rightly upset.
in the worst case, it gets really dark.
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Betano illegal?
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garfield68
Why play it down ? Why are you making such a big deal out of it ?
You shop via Google use Facebook Instagram Whatsapp gamble in casinos send your IDs where you can do more than with all bank details together and enter your data everywhere but if a support employee may have simply expressed himself wrongly or simply did not know better, a wave is made here and directly insinuated that he wanted to steal from him, shop in his name, empty his account etc....
Something like that can happen yes! But this could be seen through sooooo easily at least if the TE does not send his data everywhere, the employee would be out of a job faster than he could look apart from that I have not even heard of such a thing from the last fake casinos without a license in all these years so why should an employee in a DE licensed casino do such a thing ?
Think a little logically, there is a greater chance of winning the lottery than being ripped off by such an action
And on top of that, if the TE has also gone so high in the complaint / complaint, the employee may now even get really stressed just because he has expressed himself incorrectly Not everyone is directly a criminal just because he said something wrong
This post has been translated automatically
Betano illegal?
Nobody has liked this post so far
This post has been translated automatically
Betano illegal?
Nobody has liked this post so far
Apart from that, all employee histories, including yours, are stored automatically, so it makes no sense to accuse an employee of trying to steal data.
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Betano illegal?
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pardon? how do you know what I send/use where and who is this ominous "you"?
and maybe the ma doesn't even want to keep his job?
why should a casino employee do something like that when everyone there - especially in support - is paid royally?
and maybe you just haven't heard anything like that in all these years - what does that prove again?
and maybe the TE didn't go up at all?
maybe the MA didn't express himself incorrectly?
would have would have fischbulette.
the fact is, he wanted all the data without a cover. end of story.
the rest is conjecture.
This post has been translated automatically
Betano illegal?
Nobody has liked this post so far
why should anyone check any histories if no one complains? and they could also be easily manipulated?
and first of all, no one has accused him of anything - but it is within the realm of possibility, just like the possibility of having made a mistake.
such a request is not legal, not a small matter and how this comes about can only be clarified by Betano, which would have to train its employees to the point of collapse when it comes to sensitive data.
complaint is justified, i stand by that.
This post has been translated automatically
Betano illegal?
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Hanshanshans
By her I mean anyone who feels addressed
And yes, of course everything is a guess, but you can also approach things with a bit of logic along the lines of "how likely is the following scenario" "if it's not impossible, how likely is it that something like this will happen to me" "are there other reasons" "if there are other reasons, it changes something"
You don't have to make a thing bigger than it is if a cashier in the drive at MC Doof takes the card out of my hand when I pay, he could theoretically swipe the card quickly over another reader, do I make a fuss about it? No ! Because I think logically and say to myself yes well he just doesn't want to lift the device out of the window or wants to help me so that I don't have to stretch myself anything would occur to me but certainly not directly the assumption he wants to rip me off how likely is something like that please?
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Betano illegal?
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Hanshanshans
Employees make mistakes. That's the case in every industry. It's only being blown out of proportion here because it involves very sensitive data.
Still no reason to sue or file a complaint.
In this case, I would have kindly drawn the employee's attention to the company's own terms and conditions, which clearly state how to verify a credit card.
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