The following facts:
I registered on iGame and deposited 2 x 30€ by credit card. won 770€, requested withdrawal and had the money in the account the next day.
A week later I play together with a colleague and we Deposit through his bank account via instant transfer. A bonus has also been activated with a turnover requirement 875€.
Played here and there with high stakes: 8000€ win and the turnover requirements have been met. The bonus is considered finished or fulfilled in the profile.
Now I requested withdrawal on Monday and was asked to verify. I have fully verified myself and my colleague. Since I sent in the last documents (proof of credit card) on Tuesday, I am unfortunately put off via live chat.
My case has now probably top priority. Unfortunately, however, still nothing in the mailbox.
Now you read about iGame quite little on the net. What are the experiences of the players here with iGame? Is it normal that the Verification takes such a long time?
In addition to the documents I was asked for a statement, why the deposit came from a foreign account. I gave the statement truthfully and apologized.
Am I worrying unnecessarily?
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m****9
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Withdrawal over 5000€ - iGame Verification
1st Mar. 2019, at 04:48 pm CET#2
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Depositing from someone else's bank account could be a problem. You may need to submit a power of attorney from the account holder. The payout may take a maximum of 3 business days according to the terms and conditions. I have had only positive experience with IGames so far, I have not had to verify myself yet, but I have also never paid out over 1K.
Regarding the account holder, I have sent his identity card and proof of address. If required, I also sent the power of attorney, but so far I have not been asked for anything else.
If they explicitly list it in their terms and conditions, which I assume, you have unfortunately had bad luck.Some casinos are accommodating, pay out and explicitly point out for the next time.Others again use these terms and conditions very happy to not have to pay out the coal.
According to customer service, the Deposit from a third party is no longer the problem and has been clarified. I was just asked again for 2 proofs. Let's see what happens.
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m****9
Forum posts:1.484Member has been banned
Withdrawal over 5000€ - iGame Verification
1st Mar. 2019, at 05:45 pm CET#6
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If there are no problems with the foreign account and you have adhered to the bonus conditions, then you have nothing to worry about! You can keep us up to date!
I guess the problem is with the credit card. I only use it for online payments, as I no longer have the plastic card. As proof, I sent in my customer financial status from the bank, which lists all my accounts including the credit card with name, etc. What alternative can I submit?
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m****9
Forum posts:1.484Member has been banned
Withdrawal over 5000€ - iGame Verification
1st Mar. 2019, at 07:15 pm CET#8
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abicim wrote on 03/01/2019 6:45 pm: problem seems to be with the credit card. I only use it for online payment as I no longer have the plastic card. As proof I sent in my customer financial status from the bank which lists all my accounts including the credit card with name etc. What alternative can I submit?
Support will tell you what you are missing for verification. For me, a bank statement not older than 3 months has always verified my bank details and address. And a passport front and back. I always pay with Paysafe card or online wallet (skrill, ecopayz) and have no experience with credit cards.
abicim wrote on 05/03/2019 at 15:30: Still nothing has happened and customer service puts me off. When I ask when I can expect an answer, I get the answer "a few days". Sucks!
Such things, in my opinion, are simply proof that casinos will never change and are cartels.
Bonus is always immense and thus in most cases casino wins. But should the customer ever bring in such wins, there are such delays...
I press you firmly the ladies!
Withdrawal over 5000€ - iGame Verification
Nobody has liked this post so far
I registered on iGame and deposited 2 x 30€ by credit card. won 770€, requested withdrawal and had the money in the account the next day.
A week later I play together with a colleague and we Deposit through his bank account via instant transfer. A bonus has also been activated with a turnover requirement 875€.
Played here and there with high stakes: 8000€ win and the turnover requirements have been met. The bonus is considered finished or fulfilled in the profile.
Now I requested withdrawal on Monday and was asked to verify. I have fully verified myself and my colleague. Since I sent in the last documents (proof of credit card) on Tuesday, I am unfortunately put off via live chat.
My case has now probably top priority. Unfortunately, however, still nothing in the mailbox.
Now you read about iGame quite little on the net. What are the experiences of the players here with iGame? Is it normal that the Verification takes such a long time?
In addition to the documents I was asked for a statement, why the deposit came from a foreign account. I gave the statement truthfully and apologized.
Am I worrying unnecessarily?
This post has been translated automatically
Withdrawal over 5000€ - iGame Verification
Nobody has liked this post so far
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Withdrawal over 5000€ - iGame Verification
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Withdrawal over 5000€ - iGame Verification
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Withdrawal over 5000€ - iGame Verification
Liked this post: m****9
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Withdrawal over 5000€ - iGame Verification
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Withdrawal over 5000€ - iGame Verification
Nobody has liked this post so far
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Withdrawal over 5000€ - iGame Verification
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Support will tell you what you are missing for verification. For me, a bank statement not older than 3 months has always verified my bank details and address. And a passport front and back. I always pay with Paysafe card or online wallet (skrill, ecopayz) and have no experience with credit cards.
This post has been translated automatically
Withdrawal over 5000€ - iGame Verification
Nobody has liked this post so far
This post has been translated automatically
Withdrawal over 5000€ - iGame Verification
Nobody has liked this post so far
Such things, in my opinion, are simply proof that casinos will never change and are cartels.
Bonus is always immense and thus in most cases casino wins. But should the customer ever bring in such wins, there are such delays...
I press you firmly the ladies!
This post has been translated automatically