Hello,
We are writing to you regarding your withdrawal request of €150
Please note that it was declined
Winnings derive from a non-deposit free-spins bonus which have a maximum withdrawal limit of €30 as per Bonus terms and Conditions.
Your balance has been adjusted to the maximum withdrawable amount of €30.00
General Bonus Terms 2.2 Free Spins Without Deposit
2.2.1 For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 30 EUR (or the equivalent in any other currency). Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).
Sincerely,
Vegadream Casino
The kicker is, I used the following bonus on 11/30:
500% bonus + 90 free spins!
Make a deposit of 10€ and start playing with 60€
When you claim this bonus,
Receive 30 free spins for Fat Drac for the next 3 days!
Don't miss the start to Vegas, the offer is only available today at VegaDream
For me, these are not deposit free spins. Because I got the win from the 30 FS on the 2nd day...
What is the best way for me to proceed now? Does anyone have a Tip?
Aulinchen wrote on 04/11/2021 at 13:36: UpDate... Received a following email today:
Hello,
We are writing to you regarding your withdrawal request of €150
Please note that it was declined
Winnings derive from a non-deposit free-spins bonus which have a maximum withdrawal limit of €30 as per Bonus terms and Conditions.
Your balance has been adjusted to the maximum withdrawable amount of €30.00
General Bonus Terms 2.2 Free Spins Without Deposit
2.2.1 For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 30 EUR (or the equivalent in any other currency). Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).
Sincerely,
Vegadream Casino
The kicker is, I used the following bonus on 11/30:
500% bonus + 90 free spins!
Make a deposit of 10€ and start playing with 60€
When you claim this bonus,
Receive 30 free spins for Fat Drac for the next 3 days!
Don't miss the start to Vegas, the offer is only available today at VegaDream
For me, these are not deposit free spins. Because I got the win from the 30 FS on the 2nd day...
What is the best way for me to proceed now? Does anyone have a Tip?
Explain to support. Have they tried 2 times with me with woopwin. A few days later the correct amount was on it
UPDATE!
I immediately wrote to the support on 4.11. and described everything
I was told that a case would be opened and everything would be forwarded to the finance department for further examination
I should contact them again if I do not hear anything in 3 days at the latest
The statement: A case was opened, I would be informed, I should wait,... I now heard every day....
Today was then the Oberhammer.....Today at noon it was said in 1 std again report. After 1 hour I should report again later. Against evening again waiting time. Hey it's "only" 120, - € because the 30, - € I have received
But such a stalling tactic does not work. Add the copied chat history here at......
Meanwhile, I do not know what I can still do......
08.11.2021
Me: hi, a week ago i used the bonus 500% + 90 FS. Was able to make a profit as a result. However, only € 30 were paid out. Reported this and a case has been opened. That was 3 days ago and I still have no message. how much longer will it take?
Mariana: Hello, I am Mariana. I will be helping you today13:18
Me: hi13:18
Mariana: hello13:18
Mariana: Thank you! One moment please.13:18
Me: ok13:18
Mariana: we sent you an email13:19
Mariana: We are pleased to inform you that your recent withdrawal request of €30.00 has now been approved. Depending on your payment method it should be with you within 3-7 business days.13:19
Me: that was not enough. 120 euros are missing13:20
Me: you canceled my 120 because I supposedly won from no Deposit free spins. But what is wrong13:21
Me: Won with a deposit bonus. I reported the last week. And now they wanted to check it out. If I don't get an email in 34 days, I should get back to you. the 3 days are over13:22
Mariana: I can see that it has been reviewed again13:22
Me: Yes for 3 days. When you started to check I was told if there was no email in 3 days I should contact me again13:23
Mariana: I can see that it has been adjusted from our financial department13:24
Me: what does that mean that has been adjusted? Do I still get my remaining 120 euros?13:25
Mariana: they sent you an email13:25
Mariana: Hello, We are writing to you regarding your withdrawal request of €150 Please note that it was declined. Winnings derive from a non-deposit free-spins bonus which have a maximum withdrawal limit of €30 as per Bonus terms and Conditions. Your balance has been adjusted to the maximum withdrawable amount of €30.00 General Bonus Terms 2.2. Free Spins Without Deposit 2.2.1 For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 30 EUR (or the equivalent in any other currency). Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).13:26
Me: the profit does not come from the free spins bonus13:26
Me: i have deposited
Mariana: I will now ask our financial department13:29
Me: I reported that here last week that it came from a deposit. One wanted to pass this on and check again. but I've been waiting for the check for 3/4 days13:30
Mariana: yes I understand.13:30
Me: ok, and how long do you have to wait?
Mariana: I understand your situation and I am sorry for the inconvenience. Our department is still looking into this matter.13:32
Mariana: I have asked for an update13:32
Mariana: Please wait now 24 to 48 hrs and then come back to us in chat13:33
Me: ok, and if there is no answer then i will switch on mga
09.11.2021
Me: I'm still waiting for my payout to be corrected. Because I only received € 30. But I applied for 150, - €. You said I won the winnings with no deposit free spins. But what is wrong. I had deposited.
Mariana: Hello, I am Mariana. I will be helping you today13:38
Me: Hi13:38
Mariana: Hello13:39
Mariana: I will have a look13:39
Me: ok13:39
Mariana: Thank you! One moment please.13:39
Mariana: it has been reviewed again from our relevant department13:40
Me: and what did the review give?
Mariana: I forwarded it now again to our financial department13:44
Mariana: because there is no update13:44
Mariana: please come back in chat in 1 hour ok?13:44
Me: that was already done yesterday. I've been waiting for almost a week now and every day you write the same thing here13:45
Me: in 1 hour?
Mariana: yes thank you13:51
Mariana: it should be with an update then
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:44
Me: hi14:44
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:51
Giselle: Could you please login in your account?:)14:52
Giselle: Hello14:52
Giselle: How can I help you?14:52
Me: im logged in14:53
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:53
Giselle: I will check for you! Just a moment 14:53
Giselle: can you give the number of the transaction id please?14:54
Me: where do i find the?14:54
Me: I'm still waiting for my payout to be corrected. Because I only received € 30. But I applied for 150, - €. You said I won the winnings with no deposit free spins. But what is wrong. I had deposited.14:55
Me: the finance department wants to check it out. and I should contact you again in 1 hour.14:56
Giselle: I can see that your withdrawal of 150 euros was canceled14:56
Me: yes, but that was a mistake on your part.
Me: Can't you see the chat history that I've had here for the last few days?15:00
Giselle: I can see that my colleague send a note to the department15:01
Giselle: we are waiting for an answer15:01
Giselle: could you come back later please?15:01
Me: I should get in touch in an hour. I did this. and now later?15:02
Me: I'm losing my patience so slowly. for days I have been asked to later. That's not normal15:02
Giselle: I can't see a time, it depends of the requests that the department has15:02
Me: I've been waiting for more than 4 days for someone to contact me. nothing happens. just talk out
Me: then I will now contact mga. I copied the whole chat history. Because something like this has never happened to me at a casino with a mga license. That is almost a fraud
Giselle: We sent a note to the department, we are waiting for an answer. Please could you come back later when we will have an answer about your withdrawal15:08
Me: 2 hours ... now I have an appointment and I will be back home in 2 hours. then i have no answer. everything goes according to mga
Contact form
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 150
Fabrizia: Hello, I am Fabrizia. I will be helping you today17:59
Me: hi17:59
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 15018:02
Fabrizia: Hello18:05
Me: yes?18:05
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 15018:05
Me: look at the chatvertlauf from today noon and yesterday. Everything is described there. Today at noon I was told to report this evening. To find out whether the finance department has contacted you
Fabrizia: I need some time to check for you 18:08
Me: ok18:08
Fabrizia: I can see that an investigation had been open about your issue ! we will get back to you as soon as we have an answer from the payment team18:14
Me: I have been waiting for an answer for over 4 days. this lunchtime I was told that I would get an answer tonight18:15
Fabrizia: As my colleagues explained to you, a note had been sent to the relevant team which i will check your request and get back to you via email18:19
Me: but how long do I have to wait? That's not normal
On 29.10. the payment requested. Last week, when I asked for more documents, they asked for them again and I voluntarily submitted more documents myself so that it would hopefully go faster, but they only put me off.
Caro has fortunately also already endeavored, but the casino works very very slowly
Vegadream payout duration
Nobody has liked this post so far
Are they so miserable, or do they play dumb somehow?
____
Excerpt:
12:38
12:38
12:39
12:40
12:41
12:42
12:43
12:45
_______
Wtf?????
This post has been translated automatically
Vegadream payout duration
Nobody has liked this post so far
Hello,
We are writing to you regarding your withdrawal request of €150
Please note that it was declined
Winnings derive from a non-deposit free-spins bonus which have a maximum withdrawal limit of €30 as per Bonus terms and Conditions.
Your balance has been adjusted to the maximum withdrawable amount of €30.00
General Bonus Terms 2.2 Free Spins Without Deposit
2.2.1 For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 30 EUR (or the equivalent in any other currency). Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).
Sincerely,
Vegadream Casino
The kicker is, I used the following bonus on 11/30:
500% bonus + 90 free spins!
Make a deposit of 10€ and start playing with 60€
When you claim this bonus,
Receive 30 free spins for Fat Drac for the next 3 days!
Don't miss the start to Vegas, the offer is only available today at VegaDream
For me, these are not deposit free spins. Because I got the win from the 30 FS on the 2nd day...
What is the best way for me to proceed now? Does anyone have a Tip?
This post has been translated automatically
Vegadream payout duration
Liked this post:
supermode
Explain to support. Have they tried 2 times with me with woopwin. A few days later the correct amount was on it
This post has been translated automatically
Vegadream payout duration
Nobody has liked this post so far
This post has been translated automatically
Vegadream payout duration
Nobody has liked this post so far
I immediately wrote to the support on 4.11. and described everything
I was told that a case would be opened and everything would be forwarded to the finance department for further examination
I should contact them again if I do not hear anything in 3 days at the latest
The statement: A case was opened, I would be informed, I should wait,... I now heard every day....
Today was then the Oberhammer.....Today at noon it was said in 1 std again report. After 1 hour I should report again later. Against evening again waiting time. Hey it's "only" 120, - € because the 30, - € I have received
But such a stalling tactic does not work. Add the copied chat history here at......
Meanwhile, I do not know what I can still do......
08.11.2021
Me: hi, a week ago i used the bonus 500% + 90 FS. Was able to make a profit as a result. However, only € 30 were paid out. Reported this and a case has been opened. That was 3 days ago and I still have no message. how much longer will it take?
Mariana: Hello, I am Mariana. I will be helping you today13:18
Me: hi13:18
Mariana: hello13:18
Mariana: Thank you! One moment please.13:18
Me: ok13:18
Mariana: we sent you an email13:19
Mariana: We are pleased to inform you that your recent withdrawal request of €30.00 has now been approved. Depending on your payment method it should be with you within 3-7 business days.13:19
Me: that was not enough. 120 euros are missing13:20
Me: you canceled my 120 because I supposedly won from no Deposit free spins. But what is wrong13:21
Me: Won with a deposit bonus. I reported the last week. And now they wanted to check it out. If I don't get an email in 34 days, I should get back to you. the 3 days are over13:22
Mariana: I can see that it has been reviewed again13:22
Me: Yes for 3 days. When you started to check I was told if there was no email in 3 days I should contact me again13:23
Mariana: I can see that it has been adjusted from our financial department13:24
Me: what does that mean that has been adjusted? Do I still get my remaining 120 euros?13:25
Mariana: they sent you an email13:25
Mariana: Hello, We are writing to you regarding your withdrawal request of €150 Please note that it was declined. Winnings derive from a non-deposit free-spins bonus which have a maximum withdrawal limit of €30 as per Bonus terms and Conditions. Your balance has been adjusted to the maximum withdrawable amount of €30.00 General Bonus Terms 2.2. Free Spins Without Deposit 2.2.1 For free spins credited without the need of a deposit, unless stated in the specific promo terms, a maximum winning withdrawal cap of 30 EUR (or the equivalent in any other currency). Unless otherwise stated, to withdraw winnings from free spins, you will be required to deposit a minimum of 10 EUR (or the equivalent in any other currency).13:26
Me: the profit does not come from the free spins bonus13:26
Me: i have deposited
Mariana: I will now ask our financial department13:29
Me: I reported that here last week that it came from a deposit. One wanted to pass this on and check again. but I've been waiting for the check for 3/4 days13:30
Mariana: yes I understand.13:30
Me: ok, and how long do you have to wait?
Mariana: I understand your situation and I am sorry for the inconvenience. Our department is still looking into this matter.13:32
Mariana: I have asked for an update13:32
Mariana: Please wait now 24 to 48 hrs and then come back to us in chat13:33
Me: ok, and if there is no answer then i will switch on mga
09.11.2021
Me: I'm still waiting for my payout to be corrected. Because I only received € 30. But I applied for 150, - €. You said I won the winnings with no deposit free spins. But what is wrong. I had deposited.
Mariana: Hello, I am Mariana. I will be helping you today13:38
Me: Hi13:38
Mariana: Hello13:39
Mariana: I will have a look13:39
Me: ok13:39
Mariana: Thank you! One moment please.13:39
Mariana: it has been reviewed again from our relevant department13:40
Me: and what did the review give?
Mariana: I forwarded it now again to our financial department13:44
Mariana: because there is no update13:44
Mariana: please come back in chat in 1 hour ok?13:44
Me: that was already done yesterday. I've been waiting for almost a week now and every day you write the same thing here13:45
Me: in 1 hour?
Mariana: yes thank you13:51
Mariana: it should be with an update then
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:44
Me: hi14:44
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:51
Giselle: Could you please login in your account?:)14:52
Giselle: Hello14:52
Giselle: How can I help you?14:52
Me: im logged in14:53
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout
Me: I should get back to you in 1 hour. Because a request was made for the finance department about my payout14:53
Giselle: I will check for you! Just a moment 14:53
Giselle: can you give the number of the transaction id please?14:54
Me: where do i find the?14:54
Me: I'm still waiting for my payout to be corrected. Because I only received € 30. But I applied for 150, - €. You said I won the winnings with no deposit free spins. But what is wrong. I had deposited.14:55
Me: the finance department wants to check it out. and I should contact you again in 1 hour.14:56
Giselle: I can see that your withdrawal of 150 euros was canceled14:56
Me: yes, but that was a mistake on your part.
Me: Can't you see the chat history that I've had here for the last few days?15:00
Giselle: I can see that my colleague send a note to the department15:01
Giselle: we are waiting for an answer15:01
Giselle: could you come back later please?15:01
Me: I should get in touch in an hour. I did this. and now later?15:02
Me: I'm losing my patience so slowly. for days I have been asked to later. That's not normal15:02
Giselle: I can't see a time, it depends of the requests that the department has15:02
Me: I've been waiting for more than 4 days for someone to contact me. nothing happens. just talk out
Me: then I will now contact mga. I copied the whole chat history. Because something like this has never happened to me at a casino with a mga license. That is almost a fraud
Giselle: We sent a note to the department, we are waiting for an answer. Please could you come back later when we will have an answer about your withdrawal15:08
Me: 2 hours ... now I have an appointment and I will be back home in 2 hours. then i have no answer. everything goes according to mga
Contact form
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 150
Fabrizia: Hello, I am Fabrizia. I will be helping you today17:59
Me: hi17:59
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 15018:02
Fabrizia: Hello18:05
Me: yes?18:05
Me: I should get back to you now. Because finance wanted to check my payout. Because I only got € 30 instead of € 15018:05
Me: look at the chatvertlauf from today noon and yesterday. Everything is described there. Today at noon I was told to report this evening. To find out whether the finance department has contacted you
Fabrizia: I need some time to check for you 18:08
Me: ok18:08
Fabrizia: I can see that an investigation had been open about your issue ! we will get back to you as soon as we have an answer from the payment team18:14
Me: I have been waiting for an answer for over 4 days. this lunchtime I was told that I would get an answer tonight18:15
Fabrizia: As my colleagues explained to you, a note had been sent to the relevant team which i will check your request and get back to you via email18:19
Me: but how long do I have to wait? That's not normal
This post has been translated automatically
Vegadream payout duration
Nobody has liked this post so far
On 29.10. the payment requested. Last week, when I asked for more documents, they asked for them again and I voluntarily submitted more documents myself so that it would hopefully go faster, but they only put me off.
Caro has fortunately also already endeavored, but the casino works very very slowly
This post has been translated automatically
Vegadream payout duration
Liked this post: Anonym
This post has been translated automatically
Vegadream payout duration
Liked this post: Anonym
You can get to the current thread here:
https://www.gamblejoe.com/forum/casinobeschwerden/vegadream-casino/auszahlung-stoniert-und-betrag-reduziert-254502/#p255319
This topic has been closed
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