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Online Casinos in general: Berry Casino N1 Scam !

Topic created on 07th Jul. 2023 | Page: 1 of 2 | Answers: 17 | Views: 1,812
ExSpielsuchti
Amateur
Hello, I had hoped never to have to open such a thread, but unfortunately it has hit me now. I deposited 250€ on Monday 03.07 in the Berry Casino of N1. Before I even started to play, uploaded all Verification documents, these were accepted after 5 minutes. I played Big Bass the Christmas Edition and played my way up to 2500€. I figured 2 - 3 more Roulette spins and cash out. After a few high roulette spins I had 5000€ on the clock. Withdrawal requested and this was cancelled after 1 hour, no email nothing, the money was just back in the account. 2. Try and parallel in the chat, they said must be a mistake. The next morning Tuesday at 8 o'clock I see only, again rejected. Off in the Chst, then it was said ID you do not see properly. Then just uploaded again and requested payment. Until today with it no longer busy and I see this morning that the entire win was canceled. As a reason I got, since I play from DE, I would not have been allowed to make more than 100€ spins on roulette, I was sent the 250€ + 50€ Goodwill money on Skrill and account was blocked, since I was called "addiction risk" as a reason. I am honest, this thread is not to seek help because I realize that I can not do much. This thread is my complete closure with online gambling and this thread should also open the eyes of others. Edit: Title and text have been adjusted, no idea why I had written Sugar Casino, the casino is the Berry Casino of N1

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Langhans
Expert
Is that what their rules say about the €100 spins? If not, I would make a complaint to Guru. Berry Casino is explicitly recommended there (8.2) and if a complaint is received there, they will also take care of it. I've got one going right now because of the street name thing at N1, which I'm supposed to hold next to my head. They are not the fastest, but it is progressing and now they have come down a bit from their Verification terror and have demanded something else that is also deliverable.

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ExSpielsuchti
Amateur

Langhans wrote on 07/07/2023 at 22:50: Is that in their rules with the 100€ spins? If no, I would open a complaint with Guru. Berry Casino is explicitly recommended there (8.2) and if a complaint is received there, they also take care of it. I've got one going right now because of the street name thing at N1, which I'm supposed to hold next to my head. They are not the fastest, but it is going on and now they have come down a bit from their Verification terror and have demanded something else that is also deliverable.

I spent close to 10 hours on this today, I personally could not find such a point in the T&Cs. I have talked to 2 lawyers on the phone.


I do not know what Guru is but of course I am welcome to try it as a last resort.

I'm not about the 5000€, I'm about the point that they tried from the beginning to stall me and in the end some reason pulled out of the ar*** not to pay.

We players ball so much in and they do not care and if you want to pay out what higher amount there are always problems.

I would like to close with the topic of gambling absofort forever, this case was the most extreme I had.

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Langhans
Expert

ExGame Addict wrote 07.07.2023 at 22:58:

I spent close to 10 hours on this today, I personally could not find such a point in the T&Cs. I have talked to 2 lawyers on the phone.


I do not know what Guru is but of course I can try it as a last resort.

I'm not about the 5000€, I'm about the point that they tried from the beginning to stall me and in the end some reason pulled out of the ar*** not to pay.

We players ball so much in and they do not care and if you want to pay out what higher amount there are always problems.

I would like to close with the subject of gambling absofort forever, this case was the most extreme I had.

your plan with the final stroke is also great. Then I would fight this last battle for the 5,000 still extensively, open the complaint at Casino Guru and then is closing time. Good luck.

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at1905
Visitor
Case at Casini guru ask gamblers and lcb org can open auxh all three at once is vlt faster

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frapi07
Expert
I know that with the 100€. Was with Pino (which also belongs to N1) at the beginning with me just so, but that went away by itself. But there it was a default setting. I can also confirm that I have already played 1000€ rounds at N1 and my wins have never been canceled with such a reason. It doesn't make any sense. Why didn't they refund you the 2500€ balance? You certainly didn't play Big Bass with more than 100€ per spin. I would not let go and fight for it. You are in any case in the right

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ExSpielsuchti
Amateur
frapi07 wrote on 07/07/2023 at 23:32: I know that with the 100€. Was with Pino (which also belongs to N1) at the beginning with me exactly so, but that went away by itself. But there it was a default setting.

I can also confirm that I have already played 1000€ rounds at N1 and my wins have never been canceled with such a reason.

It doesn't make any sense. Why didn't they refund you the 2500€ balance? You certainly didn't play Big Bass with more than 100€ per spin. I would not let go and fight for it. You are definitely in the right

In the beginning I always changed between Big Bass and Roulette. There were always all in 200 - 300 red / black spins.


I thank you for the well-intentioned tips, but after I have now slept a night over it, I have decided to make this topic for me.

Why ?
1.The Acc was already locked by Berry, means that would drag a clarification of the case awesome in the length and I honestly do not have the nerves for it, me for weeks to do that to get at the end possibly the 4700€.

2. They have at least given me my stake back

3. I just have the perfect point of view, I'm extremely p**sed and disappointed together, I no longer trust any online casino, if I now somehow get the case yet clarified, I will play again anyway.

I know it is not exactly little money but what I have gambled away in the year was easily 2 - 3 times.

I never had big problems with payouts, but this was also after almost a year my first payout attempt.

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frapi07
Expert

ExSpielsuchti wrote on 08.07.2023 at 05:29:
I kept switching between big bass and Roulette in the beginning. There were always times all in 200 - 300 red/black spins.


I thank you for the well-intentioned tips, but after I have now slept a night over it, I have decided to make this topic for me.

Why ?
1.The Acc was already locked by Berry, means that would drag a clarification of the case awesome in the length and I honestly do not have the nerves for it, me for weeks to do that to get at the end possibly the 4700€.

2. They have at least given me my stake back

3. I just have the perfect point of view, I'm extremely p**sed and disappointed together, I no longer trust any online casino, if I now somehow get the case yet clarified, I will play again anyway.

I know it is not exactly little money but what I have gambled away in the year was easily 2 - 3 times.

I never had big problems with payouts, but this was also my first payout attempt after almost a year.

I see. Sorry, I did not know. Thought this 2500€ would have been won only from Big Bass.

I find it a pity, but it is your decision. I can only tell you that the anger and disappointment may always be there. Your account was blocked, but your case was not long ago. They can unblock it very quickly.

I can only tell you that I had registered 1.5 years ago at Pino, precisely because there was no Live Casino at Platin. Have deposited there directly 1500€ and wanted to go all in with it. Did not work, so I then always screwed down the bet and I found that only 100€ bets went. That was by the way with BJ from Pragmatics. I gambled at some point at Evolution and there went strangely more than these 100€.

As I said, I have never been canceled a win with this reason.

Whatever you do, I wish you good luck and all the best.

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gamble1
Legend
ExGame Addict wrote 07.07.2023 at 22:58:

I spent close to 10 hours on this today, I personally could not find such a point in the T&Cs. I have talked to 2 lawyers on the phone.


I do not know what Guru is but of course I can try it as a last resort.

I'm not about the 5000€, I'm about the point that they tried from the beginning to stall me and in the end some reason pulled out of the ar*** not to pay.

We players ball so much in and they do not care and if you want to pay out what higher amount there are always problems.

I would like to close with the topic of gambling absofort forever, this case was the most extreme I had.

Whether they would have made problems if you deposited 5k and wanted to withdraw 2k? I think there would have arrived the 2k without problems Sorry but if something like this now even starts then it's enough for me with the theme can not be well verify everything and then suddenly pull the card when paying

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Krabbenburger
Experienced
ExSpielsuchti wrote on 08.07.2023 at 05:29:
I kept switching between big bass and Roulette in the beginning. There were always times all in 200 - 300 red/black spins.


I thank you for the well-intentioned tips, but after I have now slept a night over it, I have decided to make this topic for me.

Why ?
1.The Acc was already locked by Berry, means that would drag a clarification of the case awesome in the length and I honestly do not have the nerves for it, me for weeks to do that to get at the end possibly the 4700€.

2. They have at least given me my stake back

3. I just have the perfect point of view, I'm extremely p**sed and disappointed together, I no longer trust any online casino, if I now somehow get the case yet clarified, I will play again anyway.

I know it is not exactly little money but what I have gambled away in the year was easily 2 - 3 times.

I never had big problems with payouts, but this was also my first payout attempt after almost a year.

You seriously want to let them embezzle 4700€ from you ?

If you take your case to Casino Guru, ask gamblers etc. they will agree with you 100% and you will most likely get your money.
You did nothing wrong and it is just scandalous how the casino treats you.
The casino sets the table limits and if it was possible to bet more than 100€ per round then of course your wins are to be paid out unless a bonus was used.
Please make a complaint to Casino Guru so you not only make sure that you get your money but you also help other players who do not register because of such scandalous embezzlement attempts at this casino or no longer play there out of solidarity.

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gamble1
Legend

Krabbenburger wrote on 08.07.2023 at 15:22:
You seriously want to let them embezzle 4700€ from you ?

If you take your case to Casino Guru, ask gamblers etc they will agree with you 100% and you will most likely get your money.
You did nothing wrong and it is just scandalous how the casino treats you.
The casino sets the table limits and if it was possible to bet more than 100€ per round then of course your wins are to be paid out unless a bonus was used.
Please make a complaint at Casino Guru so you not only make sure that you get your money but you also help other players who do not register because of such scandalous embezzlement attempts at this casino or no longer play out of solidarity there.

Must agree with Krabbenburger that it can not be

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frapi07
Expert
We can't force him, only make it clear to him that he is actually in the right. It's up to him to decide whether he wants to fight for it. He will have to put time and nerves into it, even if he is in the right. I believe that he is shocked and has simply resigned in the shock. I hope that he will have recovered from the shock in a few days.

Why did the casino actually see addictiveness in him and block the account? Have you ever locked yourself out of N1?


I have read through the terms and conditions. It explicitly says only the following:

Additional conditions for German players

3.1. opening a player account
As part of opening your account, you will be asked to provide personal details such as first and last name, date of birth place of birth, address, nationality and email address. You should make sure that the You should make sure that the information provided during registration and thereafter is correct and up to date.

3.2. provisional/provisional gambling
Please note that your account should be verified period of up to 30 days from registration and/or up to a Deposit of 150 EUR

3.3. deposits, wins and withdrawals
Deposits for participation in the game and wins are credited directly and immediately to the player's account. Withdrawals are processed upon your request.

3.4. payout obligation after player account closure
When an account is closed, the casino will pay the remaining balance to the verified bank account within 5 (five) business days at the latest. No fees will be charged for processing the withdrawal. Your account must be verified and comply with the T&C. Otherway Casino has the right to withhold the withdrawal until the necessary documents are provided or the withdrawal is cancelled due to a violation of the T&C.

3.5. mandatory setting of deposit limit
Upon registration, you will be offered to set an individual monthly deposit limit. This deposit limit should not exceed EUR 1,000 per month per player.

3.6. reality check. Additional waiting time after the reality check
Since the activation of the reality check, every hour you will receive a pop-up window informing you about the elapsed time, which you need to actively confirm in order to continue playing. After confirming the reality check, you will have to wait another five minutes before you can continue playing. playing.

I do not find anything about these betting limits in the live casino.


Here times an excerpt from Pino.

GENERAL RULES OF THE GAME

By accepting these Terms and Conditions, you acknowledge that you are familiar with and understand the rules of the games offered on the Website. It is up to you to decide whether you wish to familiarize yourself with the theoretical payout percentages of each game.


The maximum accepted stakes when playing at PinoCasino are €1,000 for live games, €50 for slots and €2000 for bonus buy features. The exception is when a game has a lower maximum revenue setting. In these cases, the game-specific limit overrides the maximum bet a player can place. In cases where the game would allow a player to place a higher bet than the above, the bet will not be accepted and any potential wins from this scenario cannot be credited as the bet has been rejected and it is impossible to review the game round for this reason.

Here clearly see that it says it explicitly. Could not find at Berry Casino.


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ramb00
Amateur
Can hardly imagine that it was just about that - no idea.
Otherwise, why would you give up 4700€? Unless you are a multimillionaire, even then not.

Effort it is not, the complaint departments take care of most á la Askgamblers, CasinoGuru etc..
You only have to work a little bit.

Understand you honestly zero, unless there is bit more than just that

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Donnie
Expert
May also want to finish with the whole shebang. Otherwise it is not much effort to file a complaint there

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ramb00
Amateur

Donnie wrote on 08/07/2023 at 18:58: Might want to close with all the stuff too. Otherwise it's not much effort to file a complaint there

You can, after insisting on your right....

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